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City Marque Kensington Serviced Apartments
6 Knaresborough Place, London. SW5 0TG, Kensington and Chelsea, London, SW5 0TG – Show map – Subway access
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189 verified reviews
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City Marque Kensington Serviced Apartments's staff speak: English
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Free! WiFi is available in all areas and is free of charge.
No parking available.
Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
3:00 PM - 12:00 AM
Until 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child or adult is charged GBP 20 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
City Marque Kensington Serviced Apartments accepts these cards and reserves the right to pre-authorize your card prior to arrival.
After a booking is made, you will receive an email from the property with further instructions regarding the payment procedures and the key collection.
Based on 189 reviews
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Very convenient location, just 5 mins walk to earls court station which is connected to multi lines, in general 15-20 mins away from the sightseeing like Buckingham palace, London eye. Full kitchen facility so we can make our own breakfast
Our hot water supply broke down for twice, and there is no place to store luggage
The wifi was speedy and always worked. The tv. The staff were always friendly.
- showerhead was broken for 2 days. - was given keys to shower upstairs and that shower head was also broken, water was cold. - I did not have a hot shower for 2 weeks. It was warm at certain times of the day but within 30 seconds (literally) it was cold. - the water in the shower goes all through the bathroom. - the lift was broken for a full day. - I thought I was getting a proper bed but it was a fold out couch that took up the space of the whole room and was awfully hard to sleep on. - I wasn't able to smoke in the personal outdoor area.
we need someone to help us at least when we check in. If we need any help could you please set a telephone which in the room to call you eayily. 提示未有过这类型酒店经历的人要有充分的思想准备，否则到时会一头雾水，陷入困境。
we never saw any service person in the apartment for the 5 days. the phone call could not made in the room it is not good for us. the lift can not be used when we check out, so we have ot carry our all luggagen from the four floor down. the last day its no hot water. 没有服务人员的酒店哪怕有再好的电子产品，很多人还是无法接受的。特别是没有热水，电梯故障等等问题，即便- 你打通他们的电话，也不可能得到及时的解决。
-Table top was loose. -Bathroom door was jambing on the floor, could not close door. -Toilet seat loose. - Shower head needs cleaning, spraying water in all directions. - One bathroom lamp not working. - One hinge in vanity door requires screws.
Noisy Warm watter was lacking Fire alarm has been tested inappropriate A week before arriving the room was changed
The location was perfect. Next to two underground stations and also to supermarkets and pubs. Beautifully decorated bedroom. Very nice neighborhood. Wonderful to make us feel at home.
The sofa bed was not comfortable enough. The bedroom sleeps two people according to information given, but for only one it was already not that comfortable. Bed was too soft in one-person sleeping position. Besides that, as a sofa it was too short.
The position was good for travelling around London and the Sainsbury's virtually on the doorstep made life easy for self catering.
We did not get the apartment we booked and when we phoned to enquire we were told all the apartments were the same, We happened to discuss this with the cleaning staff who felt ours was the smallest units and there were several apartments like the one we thought we were going to be in. I prefer honesty in business and will not use this company again. we travel to the UK most years for several weeks and fortunately rarely have this type of experience. The internet connection was faulty and we had to make alternative arrangements. There were a few other minor problems which we mentioned but these were not attended to satisfactorily.
The location was perfect for us. The apartment was clean and with good space (a lovely deck).
Extremely limited hot water at any time of day. The wifi was intermittent and the cupboard fell down. We picked up the cupboard and the wifi was sorted but the hot water issue was not r resolved.
Excellent location, big and clean apartment, modern key system, smart tv with internet, facilities in the apartment.
Lack of hot water.
Location was the best thing very close to shops/resturants and underground.
We knew we were expecting something small but it was tiny. The sofa bed was so small 2 pillows didnt fit side by side and was the most uncomfy sleep ever. Air con decided to turn itself to 28 during the night. Wifi would only allow 1 device at a time to be connected if you are lucky. Shower did not have enough hot water to get 1 person through a full shower. And cause of the size bathroom floor ended up very soaked.
I especially liked the location and the fact that our apartment had a terrace. It was really nice to be able to eat breakfast outside. The kitchen is well equipped and bathroom modern and clean. Staff was really responsive and helpful.
Arrived and room not serviced! ie bed linen not changed and room not cleaned. Sofa bed at floor level - not informed of this and no reason not to have proper height sofa bed. Hot water system did not work on 3 out of 6 day stay. Told to wait until 11am or later for repairs. This is not satisfactory for self serviced apartments. Maintenance needs to be 24/7 as they are saving in every possible way.
bed was comfortable but too low to the ground
- couldn't get at the keys - keys didn't work 2 days out of 6 and 1 day we had to sit on the stairs for 1 1/2 hrs before anyone came to our aid - fire alarm bells went off 2 days in a row and the maintenance people just shut the noise down - basement apartment with only elevator access - downgraded from what we had booked after we had booked - no hot water for the whole time we were there (6 days) - bathroom sink not usable - under a glass shelf that didn't give you access to even brush your teeth - no lip in the shower to drain water which was all over the floor after a cold shower so you couldn't take any of your clothing in there with you - basement smelled like sewer - day of leaving, at 9 p.m., no lights and they expected my daughter and me to fix them - had to get angry before they would send the maintenance man to fix it - they did offer a small refund (200 BPL) which we accepted just go get out of there! We really are thinking it should be a matter of suing City Marque for all the problems and inconvenience they caused us - it was not a good start for our visit to the U.K., leaving a bad taste in our mouth..
No hot water in the shower!!!!
wifi is good
orriginally reserved room was not available, and replaced by a sofa bed room
I was traveling with my dad who is wheelchair bound and on booking.com's website their was no mention that the beds are sofa beds which was impossible for us. Fortunately City Marque did come to the party and accommodated us in one if their other properties at no extra cost. Thank you City Marque
Location was excellent.
Bathroom style was poor, as the bath water flowed into the toilet area.
Location Modern design Key system
Technique support stuff support broken furnitures (toilet seat) Light in bath didn't work
Location. Underground is so close. Сozy rooms, convenient kitchen. There are many shops.
There is no hot water!! You should write aggressively in support to correct it. Write them in advance! Didn't clean the apartments and didn't change the towels and bed linen. There is no receptions. Good luck you!
2 min Earl's Court station... Nice apartment's (deluxe) , big, clean, smart tv with internet, kitchen... mark 8/10
No bed , no hot water, poor wifi signal and they dont know how to deal with guest
Good location ,Easy to find food&Drink ,Comfortable ,Quite clean room.
Excellent convenient location. Relatively spacious. Great facilities.
Lack of hot water in shower. Lack of shower curtain, bathroom becomes flooded after a shower. Only has a sofa bed.
Sofa Bed. Outside noise. extremely noisy road. We actually booked another apartment in Kensington, but was moved to this apartment. Limited toiletries, serviced apartment if you pay for it to be serviced. Site mentions information book for all details ... unable to locate book.
Everything was good, the staff might take long time on the line but they are always ready to help you. I had a small problem in my Flat, but the maneger himself responded to fix it.
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