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Newest reviews for City Marque Kensington Serviced Apartments

  • Wai
      Hong Kong
    August 26, 2014

    Very convenient location, just 5 mins walk to earls court station which is connected to multi lines, in general 15-20 mins away from the sightseeing like Buckingham palace, London eye. Full kitchen facility so we can make our own breakfast

    Our hot water supply broke down for twice, and there is no place to store luggage


  • Anonymous
    August 3, 2014

    The wifi was speedy and always worked. The tv. The staff were always friendly.

    - showerhead was broken for 2 days. - was given keys to shower upstairs and that shower head was also broken, water was cold. - I did not have a hot shower for 2 weeks. It was warm at certain times of the day but within 30 seconds (literally) it was cold. - the water in the shower goes all through the bathroom. - the lift was broken for a full day. - I thought I was getting a proper bed but it was a fold out couch that took up the space of the whole room and was awfully hard to sleep on. - I wasn't able to smoke in the personal outdoor area.


  • Wenheng
    July 30, 2014

    we need someone to help us at least when we check in. If we need any help could you please set a telephone which in the room to call you eayily. 提示未有过这类型酒店经历的人要有充分的思想准备,否则到时会一头雾水,陷入困境。

    we never saw any service person in the apartment for the 5 days. the phone call could not made in the room it is not good for us. the lift can not be used when we check out, so we have ot carry our all luggagen from the four floor down. the last day its no hot water. 没有服务人员的酒店哪怕有再好的电子产品,很多人还是无法接受的。特别是没有热水,电梯故障等等问题,即便- 你打通他们的电话,也不可能得到及时的解决。


  • Graeme
    July 29, 2014

    -Table top was loose. -Bathroom door was jambing on the floor, could not close door. -Toilet seat loose. - Shower head needs cleaning, spraying water in all directions. - One bathroom lamp not working. - One hinge in vanity door requires screws.


  • Nadya
    July 27, 2014

    Noisy Warm watter was lacking Fire alarm has been tested inappropriate A week before arriving the room was changed


  • Jocelyn
    July 24, 2014

    The location was perfect. Next to two underground stations and also to supermarkets and pubs. Beautifully decorated bedroom. Very nice neighborhood. Wonderful to make us feel at home.

    The sofa bed was not comfortable enough. The bedroom sleeps two people according to information given, but for only one it was already not that comfortable. Bed was too soft in one-person sleeping position. Besides that, as a sofa it was too short.


  • Jim
      United Kingdom
    July 18, 2014

    The position was good for travelling around London and the Sainsbury's virtually on the doorstep made life easy for self catering.

    We did not get the apartment we booked and when we phoned to enquire we were told all the apartments were the same, We happened to discuss this with the cleaning staff who felt ours was the smallest units and there were several apartments like the one we thought we were going to be in. I prefer honesty in business and will not use this company again. we travel to the UK most years for several weeks and fortunately rarely have this type of experience. The internet connection was faulty and we had to make alternative arrangements. There were a few other minor problems which we mentioned but these were not attended to satisfactorily.


  • Ahista
      South Africa
    July 13, 2014

    The location was perfect for us. The apartment was clean and with good space (a lovely deck).

    Extremely limited hot water at any time of day. The wifi was intermittent and the cupboard fell down. We picked up the cupboard and the wifi was sorted but the hot water issue was not r resolved.


  • Emiliya
    July 11, 2014

    Excellent location, big and clean apartment, modern key system, smart tv with internet, facilities in the apartment.

    Lack of hot water.


  • Stacey
      United Kingdom
    July 10, 2014

    Location was the best thing very close to shops/resturants and underground.

    We knew we were expecting something small but it was tiny. The sofa bed was so small 2 pillows didnt fit side by side and was the most uncomfy sleep ever. Air con decided to turn itself to 28 during the night. Wifi would only allow 1 device at a time to be connected if you are lucky. Shower did not have enough hot water to get 1 person through a full shower. And cause of the size bathroom floor ended up very soaked.


  • Anonymous
    July 8, 2014

    I especially liked the location and the fact that our apartment had a terrace. It was really nice to be able to eat breakfast outside. The kitchen is well equipped and bathroom modern and clean. Staff was really responsive and helpful.


  • Robert
    July 4, 2014


    Arrived and room not serviced! ie bed linen not changed and room not cleaned. Sofa bed at floor level - not informed of this and no reason not to have proper height sofa bed. Hot water system did not work on 3 out of 6 day stay. Told to wait until 11am or later for repairs. This is not satisfactory for self serviced apartments. Maintenance needs to be 24/7 as they are saving in every possible way.


  • E.a.
    July 2, 2014

    bed was comfortable but too low to the ground

    - couldn't get at the keys - keys didn't work 2 days out of 6 and 1 day we had to sit on the stairs for 1 1/2 hrs before anyone came to our aid - fire alarm bells went off 2 days in a row and the maintenance people just shut the noise down - basement apartment with only elevator access - downgraded from what we had booked after we had booked - no hot water for the whole time we were there (6 days) - bathroom sink not usable - under a glass shelf that didn't give you access to even brush your teeth - no lip in the shower to drain water which was all over the floor after a cold shower so you couldn't take any of your clothing in there with you - basement smelled like sewer - day of leaving, at 9 p.m., no lights and they expected my daughter and me to fix them - had to get angry before they would send the maintenance man to fix it - they did offer a small refund (200 BPL) which we accepted just go get out of there! We really are thinking it should be a matter of suing City Marque for all the problems and inconvenience they caused us - it was not a good start for our visit to the U.K., leaving a bad taste in our mouth..


  • Liran
    July 2, 2014

    No hot water in the shower!!!!


  • Anonymous
    June 26, 2014

    wifi is good

    orriginally reserved room was not available, and replaced by a sofa bed room


  • Anonymous
      South Africa
    June 23, 2014

    I was traveling with my dad who is wheelchair bound and on's website their was no mention that the beds are sofa beds which was impossible for us. Fortunately City Marque did come to the party and accommodated us in one if their other properties at no extra cost. Thank you City Marque


  • Constance
    June 20, 2014

    Location was excellent.

    Bathroom style was poor, as the bath water flowed into the toilet area.


  • Sabine
    June 19, 2014

    Location Modern design Key system

    Technique support stuff support broken furnitures (toilet seat) Light in bath didn't work


  • Igor
    June 18, 2014

    Location. Underground is so close. Сozy rooms, convenient kitchen. There are many shops.

    There is no hot water!! You should write aggressively in support to correct it. Write them in advance! Didn't clean the apartments and didn't change the towels and bed linen. There is no receptions. Good luck you!


  • Adrian
    June 15, 2014

    2 min Earl's Court station... Nice apartment's (deluxe) , big, clean, smart tv with internet, kitchen... mark 8/10

    Hot water


  • Khalid
    June 11, 2014

    No bed , no hot water, poor wifi signal and they dont know how to deal with guest


  • Anawat
    June 10, 2014

    Good location ,Easy to find food&Drink ,Comfortable ,Quite clean room.


  • Sandy
    June 8, 2014

    Excellent convenient location. Relatively spacious. Great facilities.

    Lack of hot water in shower. Lack of shower curtain, bathroom becomes flooded after a shower. Only has a sofa bed.


  • Joan
    June 6, 2014


    Sofa Bed. Outside noise. extremely noisy road. We actually booked another apartment in Kensington, but was moved to this apartment. Limited toiletries, serviced apartment if you pay for it to be serviced. Site mentions information book for all details ... unable to locate book.


  • Ahmad
    June 5, 2014

    Everything was good, the staff might take long time on the line but they are always ready to help you. I had a small problem in my Flat, but the maneger himself responded to fix it.



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