Thistle Kensington Gardens  

We enjoyed our stay at Thistle. Our party included myself and my two adult daughters. We stayed in a triple room which was neat, clean and roomy. We really liked the large bathroom and the fantastic shower! It was perfect for us, near the Tube station and the little gas station/store right nearby was perfect for those snacks, drinks, etc we may need. We enjoyed the nearby restaurants and the Starbuck. This hotel was perfect for our needs out early for sightseeing, in late and a comfortable bed to relax.

The room was very comfortable, beautiful view of the park. Great location, near shopping, restaurants, tube and bus. Would definitely stay at this hotel again!

Very clean and recently renovated room, very helpful staff in a good location easy to travel into the centre of London.

The hotel was in a fabulous location, next to Hyde Park and Kensington Gardens. It was a twenty minute walk to Oxford Street. Directly outside the hotel was a bus stop and the stop for the Big bus tour around London. The hotel was very clean. The tea and coffee making facilities in the room was a great bonus.Breakfast was a reasonable price at £10 per head.

The room was really small. The food served for breakfast was just satisfactory and basic.

Very friendly and helpful staff, room was smallish but adequate. Cleanliness was excellent as was the food, comfortable beds. Would certainly stay there again and recommend to family/friends.

Staff were incredibly helpful. Accommodation was clean and rooms were a good size.

Staff were without exception kind, helpful, professional and friendly. Breakfast was wonderful with a wide selection.

The bathroom was modern and clean but very small. The ( executive) bedroom was also a little bit cramped.

Comfort of bed. Friendliness of staff and location of hotel

Room size

My stay at the Thistle Kensington Gardens was totally successful. I have stayed in several hotels in the Bayswater area, with different standards but just about similar hotel rate...and have given my opinion each time. This hotel won my approval. Even our wish for feather pillows was granted...as it was a natural thing to ask, I found out. Another element that was also very positive ( the only hotel with such a service!)... The flexibility to dine in our room . With a full room service menu from which we selected dishes, served like a gourmet restaurant would. Finally, I wish to name and thank Mr. Sam Dias, Housekeeping Manager, who took the time in his very gracious manner to give me a tour and see different rooms! He also noted my comments and answered them with honesty and respect. He scored high in my hotel appraisal!

There were a few details in my room ( Executive Double Room #911)...that Mr. Dias ( see above) noted. The room is very spacious but if one orders room service, which is brought and served so elegantly,, the small "coffee- " table does not do the honour to receive it on ! There is space enough to include a larger table ... The desk itself is... A desk, not a dining table. On each side of the bed, a nightstand. But no drawers. Only 2 drawers on the desk. One has the tea maker, cups etc... and the one under has the hairdryer... I would have liked more space to put our things away. Another bothersome detail: The noise made by slamming of room doors. Most people ( guests) do not understand how to " close" a door gently and the "hinge"mechanism does that for them... But with a loudness that disturbs one's sleep or rest. I told Mr. Dias about it, detail he knew, and he assured me that the doors would be adjusted, and also have some kind of simple " buffer" on them in order to moderate its noise when shut. I would very much appreciate www.booking.com to pass my comments to Mr.Dias with all my gratitude for his excellent services!

Perfect location over looking Kensington gardens! Quiet after the hustle and bustle of central London. Clean rooms, friendly staff, comfty bed. Close to tube station. Pubs and food places convenient, cash point.

The breakfast was not worth it's value - not very nice coffee ! Bath tub didn't drain when taking a shower.

The staff, from the housekeeping we saw in the hallway all the way to the reception, concierge, and restaurant, were all incredibly helpful and friendly. The hotel is lovely inside, although the family room we stayed in was quite small. The breakfast was very good, but also very expensive. It was very clean, as well, and the location is superb for staying in a nice part of the city with easy access to tourist buses and all the main sites you want to see as a tourist in London. Also quite handy for the American Embassy, which is why we chose this particular location, as we were combining business with pleasure this trip.

The internet access was non-existent as they were out of vouchers and the website would time out before any could be purchased. The elevators are incredibly tiny and very slow and the key cards you have to use to make them work don't work that well. It was a recurring problem, not just for us, but others in the hotel. There is a gas station/garage under part of the hotel, so when we had our window open, we were inundated with fumes. The bed and pillows were very uncomfortable. All in all, not what you would expect for as much as you have to pay to stay there.

friendly staff, good decoration throughout, good location and easy parking.

Location ,certainly worth a second visit.