Macdonald Kilhey Court Hotel  

We were really impressed with everything about the hotel. The staff was very polite and well trained. No hassle at all checking in or out (we checked out very early). The dinner we had was one of the best if not the best we've ever had in a hotel. The car park was very secure. This was our first stay but will definitely not be our last stay at this hotel or any other Macdonald hotel.

The setting so near to Wigan was lovely. Very good breakfast with plenty of choice. We stayed for a family wedding for 2 nights and my Husband and son really enjoyed the pool after 6 hours in the car. Found the staff very helpful and pleasent.

Found there was a problem getting my Mother around as it was not disabled friendy.

Really friendly and helpful staff.... A pure pleasure to stay there.. Thanks

We had considered the Premier Inn though decided to pay the extra to stay at a Macdonalds as it was near where we needed to visit and we know they are particularly good standard. Glad we did, the facilities and food were worth paying the extra for. Though we only picked the set menu for the one evening dinner as the other menu we felt overly expensive, the set menu and breakfast were particularly good. Also things like sandwiches , drinks and there were alot of charges for extras.

Heating went off so cold this was a shame as everything else really good.

Nothing. Thought standards were poor, and rooms were cold, and had to ask reception to put the heat on when it was cold.

The Hotel setting, public areas and restaurant

Disappointed with the evening meal. It is expensive with quite small portions - and I am not a big eater. I found the room suffered from beoing adjacent to some water tank which kept filling (noisily) during the night. Again on the room, noise travels easily at this hotel. I was awoken by the chap next door twice who had lengthy phone calls twice between 2330 and 0100.

Location was nice, grounds looked well kept. We were there for a friends wedding and arrived at 10pm and left at 10.30am the next morning so didnt really have time to look around.

Room was very drab, bathroom wasn't the cleanest, there was mould around the bath. The cost of breakfast was a joke £15 plus for buffet style was far too much

The spa

The room was dirty, customer service appalling and over priced food

Stayed here as was attending a wedding nearby we chose this hotel for location and price was very reasonable.

It was handy as we were staying for a wedding being held at the hotel

One member of staff was helpful upon check in, with the remainder being less than approachable. Also, while at the wedding in the evening the bar staff changed 'policy' half way through the night when charging drinks to our room. We only bough 6 drink over a period of 6 hours. The food was poor (including the breakfast), room service food was cold when arrived, (after taking 5 seperate telephone calls to place order in first instance). The room was very dated (the bathroom in particular - mouldy crack tiles, yellow fittings and a general musty smell) and was unable to have a hot shower in the morning. While having our cold shower the shower could not be altered to keep the water in the bath, as a result the tiled bathromm became some what of a death trap. I have to be honest - I have stayed in many Macdonald Hotels through business and with my husband on holidays and this is by far the poorest example of their brand. Has put me off using them again in the future.

Easy to find and staff helpful

I think the standard of food needs to be raised. We had a light bite supper on the Friday night and this was not great.The breakfast the following morning left a lot to be desired - there was not much flavour in the bacon, the beans were cold and the eggs didn't look too fresh.

The service of the staff throughour our stay was first class. The setting and the building was beautiful. The spa and pool were nice

Our toilet didn't flush in room 411

Room was very comfortable, staff very good, reception very good in the main.

I tried to book an early morning call but no one answered the phone in reception.