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Newest reviews for Kilverts

  • Stephen
      United Kingdom
    23 August 2014

    Refurbished room. Good layout in the room Hotel in good location and central for everything. Will certainly stay again.

    some of the hotel is a bit tired but they are working on it.


  • Andrea
    19 August 2014

    Fantastic bathroom

    Breakfast was not ready on time and was very ordinary


  • Claire
      United Kingdom
    12 August 2014

    Lovely room, comfy bed, good breakfast with plenty of choice. Very helpful, friendly staff


  • Elizabeth
      United Kingdom
    7 August 2014

    This hotel has an ideal location at the heart of Hay on Wye.

    Rip off prices for drinks - glass of wine and pint of lager cost over £10! Run down décor in hotel. Noisy social club across the road which empties out at 11.00 pm with much foul language.


  • Kimberley
    5 August 2014

    Good location, great staff. The rooms are done up very well and are very comfy. Loved the stay!

    Nothing - would recommend it to everyone!


  • Laurence
    4 August 2014

    Room had been renovated. Very nice bathroom.

    Curtains did not cover the windows and the big light shone in. It was over the outside bar so the drunks kept us awake. Breakfast was not ready on time and was very ordinary.


  • Shirley
    3 August 2014

    The room was good, clean, with a nice bathroom. The lady of the manor, so to speak, was an extrovert and friendly to talk to.

    Their food service was very poor. I ordered something, the (apparently new) waitress forgot to give the order to someone, then when it finally arrived, it lacked one item (per menu, coleslaw)-ordered a burger, with fries. New waitress made a comment out loud to others there, when I ordered only a lemonade instead of a drink. And the same, when I asked for a glass of milk to take upstairs to bed. The person who checked me in, not the owner, tended to display an attitude, perhaps it was her age-she made a comment at one point, inappropriate for someone dealing with the public, I would think, kind of a snotty remark.


  • John
      United Kingdom
    31 July 2014

    The staff were unfailingly friendly and welcoming and made us feel personally valued - not mere customers. We will be happy to return, quite possible with other friends/family.

    These are minor matters, but it might help Kilverts score more highly with other clients if a little more attention was paid to slightly dodgy light fittings, bathroom fixtures and the actual provision of the advertised flat screen TV.


  • Richard
      United Kingdom
    31 July 2014

    Fantastic bathrooms Helpful and friendly staff

    No thing


  • Susan
      United Kingdom
    19 July 2014

    Breakfast was great loads of choice

    Closing at 10pm


  • Lisa
      United Kingdom
    17 July 2014

    Very pleasant receptionist on arrival. Cosy, clean en suite room. Well stocked with tea/coffee/biscuits and toiletries. Bath was an added bonus after walking Offas Dyke all day. Freshly cooked hot breakfast was lovely.

    Paper thin walls and ceiling meant quite a lot of noise from room above. Not good if you are a light sleeper.


  • Huw
      United Kingdom
    15 July 2014

    Friendly staff and locals. Room was clean and nice size. No TV , not sure if that's good or bad?? Very comfy bed. Good quality breakfast in the morning.

    Only negative was a singing foreign lady out side the window at 3 in the morning. So you do have to bear in mind the central location . Bucket of water would have been handy at that point.


  • Ian
      United Kingdom
    10 July 2014

    Jacuzzi bath in the bathroom

    Banging my head on the beams


  • Matt
      United Kingdom
    6 July 2014

    Great location in the centre of town near all the book shops etc, Comfortable rooms - stayed in 2 different rooms in our 2 night trip - liked the suite, being spacious, with a super king bed and super views. Great breakfast too.

    Nothing really notable not to like. The character buidling perhaps is a little tired. Could do with sharpening up.


  • Andrew
      United Kingdom
    4 July 2014

    loved the location,staff,beer and food. our room was beautiful and clean. will stay again and would recommend


  • Linsey
      United Kingdom
    28 June 2014

    Lovely friendly staff, great breakfast. Lovely heritage setting. Peaceful, comfortable.

    Evening meal wasn't great


  • Martin
      United Kingdom
    23 June 2014

    Good Location. Staff friendly and helpful (but inefficient)Nice bathroom with plenty of hot water and good towels. Good Parking.

    Sloppy service. Half eaten lunch on reception desk. Dirty glasses all over the place. Poor maintenance. Doors and windows don't open or close properly. Sink leaked.Breakfast room in darkness at 8am. Inadequate Menu. Booked room was hopeless. Had to pay high price for the only decent room. A disgrace to the hotel industry. Apparently this was a fine place several years ago. Now moribund.


  • Diego
    21 June 2014

    Although the building looks old, the room is beautiful and comfortable, and the bath was recently refurbished.


  • Herbert
      United Kingdom
    17 June 2014

    Location. friendly staff. Nice room.

    Closed restaurant, limited menu.


  • Anonymous
      United Kingdom
    15 June 2014

    A characterful, comfortable light and airy room and on suite. Excellent flat screen TV.

    Breakfast, black pudding was undercooked and pasty sausages.


  • Anonymous
      United Kingdom
    3 June 2014

    Good central location. Good room (although tv didn't work - this was resolved quickly).

    Disappointing and meagre breakfast - full breakfast was 8 items (dropped 2 which I do not eat) and got just 4 items. Also, just one round of toast provided ! Hotel seems to lack staff with one person having to cover bar/food ordering/reception or breakfast/reception/hotel issues.


  • Jane
      United Kingdom
    1 June 2014

    Staff very friendly, Room clean and had everything we needed. Located right in centre of town. Excellent beer

    Food not great but atrmosphere and helpful staff made up for it.


  • Heather
      United Kingdom
    25 May 2014




  • Nabeel
      United Kingdom
    13 May 2014

    location .

    one towel for two of us. just warm shower. sound insulation poor. Didnt stay for breakfast as friends had such an awful nights sleep due to noise from bar they wanted to leave ASAP.


  • David
      United Kingdom
    6 May 2014

    Hotel with character


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