Best Western Kings Arms Hotel  

Pleasant facilities, good quality fittings, very well placed in the town

Car park difficult to access, access corridors too narrow for larger cars, on Friday night access was impossible despite a few places being vacant - had to park in nearby (free overnight) town carpark. Bar meals only, restaurant apparently not in use.

The friendly staff, warmth of the hotel. The ability to manage own heating level in the room. The choice for breakfast was excellent.

No shelf space in the en-suite to place toiletries etc. These had to be placed on the floor

Friendly, helpful staff. Lovely room - very spacious and the most comfortable bed I've ever had in a hotel. Good size car park. Very central.

Breakfast was a little disappointing - not cooked to the standard I expected from this otherwise excellent hotel and coffee only barely warm.

Friendly staff. Good room.

Odd lighting in room. No teaspoons and only 2 teabags ? Breakfast ok, but not as good as one expects for the price.

We have stayed on numerous occasions and have never been disappointed. A lovely 'olde' county town hotel with good, comfortable accommodation, pleaseant staff and an ideal location - all at a very reasonable price.

Could't open windows (but, being winter, think it was due to wood swelling in frame)... Nothing major!

Very comfortable bed & a lovely warm room. The bathroom was much bigger than expected. The staff were very good & helpful. We would stay again.

The standard is always good.

The stay was spoilt by the continuous banging of a fire door.

A well furnished historic hotel with modern facilities. The evening menu was good with well presented food although a little on the pricey side.The standard double room was a reasonable size, the bathroom was rather small but adequate and spotless. Check in & Check out was quick and efficient. Good car park on site which is a bonus and unusual for a historic building in the center of an ancient town. I would certainly stay again and thoroughly enjoyed the experience.

We had room 111 and it was great, almost like a small apartment seperate lobby area for the bags, bathroom then bedroom, great room.

Food in the restaurant did not live up to the write up in a local tourist review and as we were over looking the carpark very noisy we staff arriving and leaving in the early hours.

The staff were very welcoming, especially the hotel manager who greeted us upon our arrival and reassured us that they were aware of our special dietary needs and that we would be looked after. The hotel was in a great location, central to the town so it was a good choice for visiting near by sights and attractions. Breakfast was excellent one of the best we ever had in a hotel, the staff were extremely helpful, nothing was too much trouble and the food was plentiful with lots of variety and choice. we would definitely stay again.

The bathroom extractor fan took a long while to go off once the light was switched off, which made it difficult to sleep at night

The friendly staff and the food options

Comfortable room, heated towel rail great for drying undies, easy access, plenty of parking, lovely 4star breakfast

No room service, no air conditioning and a bit noisy at times

We are extremely impressed by the pub / restaurant. The dinner we had was amazing and the food quality is comparable to the michelin star restaurants. A truly hidden gem in Dorset.