Premier Inn London Kings Cross St Pancras  

Firstly let me explain that I did not stay here but I sent one of my employees. This then created a problem when the said employee arrived without my credit card which I believed I had paid on. My employee was informed that my card details had been taken only to confirm my reservation and the card had not yet been charged. Also my employee was informed they could not charge the card without the card and cardholder present and that she would need to find an alternative way to pay for her two night stay which amounted to nearly £400 or she would be unable to stay in the hotel. My employee, a twenty year old female was very upset by this as she was on her own in london, had no way of paying for the room herself and no where else to stay. I spoke to the duty manager (Robyn) and asked if I was able to pay over the phone or send a cheque but this was to no sucess. I was informed that the only way my employee could stay with them was if I returned to my place of work (after hours) and sent premier inn a fax with my card details and written autorisation on letter headed paper from my business. Obviously this put both myself and my employee in a difficult position as I was nowhere near my business and she was alone in the centre of london at night. Eventually Robyn agreed to let my employee take an emergancy room for two hours whilst I sent the autorisation as she was crying and clearly distressed. However, the room was tired worn and had a ripped carpet, the location meant she could not recieve reception on her mobile phone which was a worry as we would have liked to be able to contact her. When she asked to leave the emergancy room she was told there were no other rooms available. I feel outraged that anyone could treat a young woman in this way and also that I was never properly informed of the correct payment methods.

The hotel was well situated, the check in computers were excellent. Having costa coffee close by was superb and the restaurant and breakfast on the morning were excellent also. The hotel was clean, friendly and as a first timer at a premier inn I was very pleasantly surprised bu many of the aspects.

The bed was not comfortable at all. It said a double room, but this was 2 singles clipped together which made for a very uncomfortable nights sleep. The girl on the check in said there was a guaranteed refund if you didnt have a good nights sleep, however that did not materialise. I could not also open the window and would have liked to have had some air in the room and not air con as it was winter and the air con was unecessary. There was also a huge sofa bed type thing crammed under the windo so I couldnt look out and it also made access to the full length mirror very difficult Having a restless night made for a very difficult day the following day as we had a conference and did not leave London until 7.30pm. The comfort was something I expected given the conversation with the staff about its guarantee. But the bed was very uncomfortable, I could not open a window and there was far too much furniture in the room. I also wondered if there had been a fire and the window was the only way out, surely this is a H & S breach having no keys to unlock them??

The room and bathroom were clean and the location just down the street form the King's Cross station were the best qualities.

Spartan room for the price. TV remote didn't work, no tissues or shampoo, no washcloths, minimal space to stack clothing let alone store it, noisy. To pay that price and have a room on the bottom floor next to the alley where the trucks are unloading something in the morning was unjustified.

Close to the Eurostar.

Given a room when you are painting the hallway. Paint smell in room. Yes the desk did change us to a different room. Why would you paint at the start of holiday season?

Lovely staff, very welcoming and good location for North London

Room was cold like the weather, the heater did not work in the morning. Good ingredients for breakfast but toaster facilities need expanding ( a lot of queueing) and more fresh fruit and better selection of buns would not go amiss. The queue to in to breakfast was slow. Not expensive.

Very Clean and the Staff was extemely helpfull and tended to all our needs very quickly. Breakfast was incredible compared to the normal hotel breakfast across Europe.

althought the website said free internet, it was only 30 minutes and then you were required to pay. Even the computers in the lobby charged a fee to get online.

location

The staff during the breakfast service especially the chap who was cooking were exceptional

The tv ads are lies - this hotel is overpriced by their own standards and gives a bad impression of London and the uk as a rip-off culture.

The location is very close to the railway station. The staffs were very friendly. The room we stayed were spacious & the bathroom was very clean. Highly recommended!

Breakfast was satisfatory and the location very convenient. It was also clean, quiet and safe.

It took them an hour to find the proper rooms for us although I had sent them an e-mail the previous day.

Big room with king size bed. Clean hotel. Good breakfast buffet.

Hotel is new style with automated check in. Staff only show how the check-in machine works. Wifi has to be paid separately. In other hotels wifi is free.

Hotel was well located close to the international train station and kings cross. Plenty of transport options and taxis easily available. Breakfast had a good variety and well worth the price. Rooms were of good quality and quiet.

self serve checking in system not user freindly when wanting same floor rooms. Wi fi and internet systems require payment. Would have expected free wi fi. Lighting in the rooms also poor.

The location was convenient to get the buses and tube, lots of places to eat out

The windows aren't sound proof enough, for the sound of traffic outside