Premier Inn London Kings Cross St Pancras  

The hotel was well situated, the check in computers were excellent. Having costa coffee close by was superb and the restaurant and breakfast on the morning were excellent also. The hotel was clean, friendly and as a first timer at a premier inn I was very pleasantly surprised bu many of the aspects.

The bed was not comfortable at all. It said a double room, but this was 2 singles clipped together which made for a very uncomfortable nights sleep. The girl on the check in said there was a guaranteed refund if you didnt have a good nights sleep, however that did not materialise. I could not also open the window and would have liked to have had some air in the room and not air con as it was winter and the air con was unecessary. There was also a huge sofa bed type thing crammed under the windo so I couldnt look out and it also made access to the full length mirror very difficult Having a restless night made for a very difficult day the following day as we had a conference and did not leave London until 7.30pm. The comfort was something I expected given the conversation with the staff about its guarantee. But the bed was very uncomfortable, I could not open a window and there was far too much furniture in the room. I also wondered if there had been a fire and the window was the only way out, surely this is a H & S breach having no keys to unlock them??

We were staying in London for one night & then travelling on to Paris on the eorostar. On the night we stayed we went out with relatives who live in London. St Pancrass being the terminal for the Sheffield to London train & London to Paris train it seemed like the obvious choice.

It was the first time we have used a Premier Inn and we were very impressed with eveythig about it.

This is my first time in a premier inn. I will definately book again. It was excellent value for money & much better than other same priced hotels I have stayed in before. Clean, comfortable & a great location for us. Very good.

Breakfast queue was a bit long!

The whole experience was excellent. The only problem we had was that our daughters beds had been made up without the mattresses. So they slept on the bases all night. When we went down to breakfast we mentioned it to Sami on reception who was more than obliging and gave us a full refund. Apart from that we could not fault anything. I have stayed in premier inns lots of times for work and leisure and it certainly has not put me off. The duty manager somny was also very helpful and accommodating.

Sammy the Manager

service, food, value and personell

Friendly,courteous staff Breakfast very good Dinners good Location good *Would only reccommend Premier Inn to overnight business travellers or budget conscious families.

Bearing in mind that we are Canadian, and basing our comments on Canadian & American Hotels, we experienced substandard accommodations, as follows: tv & Chanel selection terrible Lighting in the room very poor Seating in the room non existent/very poor Very very small bath tub Soap dispensers in bathroom not appealing Minimum towels availability and substandard towel policy King size bed uncomfortable, especially so with the join down the middle. *All of the above substandard to Canadian/American Hotels in same price range.

very convenient location for changing from King's Cross to st Pancras

Clean, comfortable, helpful

London is an expensive city, but the Premier Inn near St. Pancras/Kings Cross offers good value for the money if you really need to stay in that area, as we did. The caveat is that it's a bare-bones, no-frills type of lodging: no fancy shower, the container for boiling water for coffee or tea is plastic (who can use that water, with tiny bits of plastic floating around, for tea?), and do NOT rely on them for a wake-up call (no clocks). Ours came 35 minutes late - good thing we were already awake!

The minimal service and comforts.

Impersonal Staff non existent Overpriced Rooms stuffy and noisy

Very comfortable room and helpful staff. The only "negative"aspect would be the fact that in the breakfast room the reception staff are often forced to carry out double roles, I.E. welcoming guests and checking their room number to ascertain whether breakfast is included in their hotel bill as well as accompaning them to the breakfast room to select a table. At peak hour this can be time consuming for those who have joined the long queue! Perhaps it would be better to leave the table choice to the waitresses assigned. Personally I found them very pleasant and helpful.

I do not like comforters on the beds. The Hotel did not have blankets to use instead.

Traveling from Brussels to London by Eurostar that stops at St Pancras, I found the location of this hotel is just superb. It's basically just next to the station and is very convenient for me who travelled with big suitcase. The hotel is also just next to the King's Cross tube station making my city trips very easy. The room is very quiet although it is in the first floor and its window is facing the lobby. The room is also big with king-sized bed. 30-minute free wi-fi is given everyday.