Best Western Knights Hill Hotel  

The Staff were helpful. The Leisure Facilities where good. The room was spacious & quiet overlooking the Garden.

The food in the Bar restaurant area by the main gate was awful & the service was dreadful. We had invited our son & Daughter in law too. Having given us our Main course which was inedible by myself & Husband , the Staff never came back to see if we wanted a desert or Coffeee . When I went to pay on the way out the manager gave me a refund on my meal, but tried to give me a lecture on Fish, My Husband has fished for 40 years commercially & I too have a Fishing Licence for Lobster.! We have since stayed at Bridgend Best Western the last 2 days where the food was Excellent & the Bed was 6ft & very comfortable, & much cheaper.

relaxing atmosphere

Reception staff not very professional - very young and rather indifferent. Certainly would not go out of their way in helping - very little eye contact - just interested in chatting with other staff members. I have actually stayed several times before - it would have been nice to have had a 'welcome back'. Not a very good impression given I'm afraid.

This was a wonderful weekend with brilliant facilities and food both from hotel and the farmers arms. I'm sure we shall be back again as it is well situated for the town of King's Lynn, the coast or Sandringham.

Only drawback was that we couldn't bokk a treatment at the spa as they were fully booked. It would have been helpful to know in advance how booked up they get and also the many different treatments which were not apparent on the website.

We liked having access to the gym and pool.

We ate in the dining room on the first evening. The food was acceptable but expensive for what it was.

Booked courtyard twin room .upgraded to garden room very big very clean very nice.friendley staff.

I really enjoyed the friendly atmosphere at this hotel. The staff were helpful in a truly genuine way, nothing was too much trouble for them and they appeared to be very happy to be able to assist. The lady in the restaurant even recalled speaking to me on the telephone about my booking, how good is that?! The rooms were warm and comfortable, clean and well equiped and I got a complimentary upgrade on my return stay in a room which was simply amazing - thank you.

My family and I had Sunday lunch in the restaurant, considering how close it was to Christmas there was not much of a festive feel. The restaurant also looks a little tired and dated compared to some other areas of the hotel.

Spa . Restraunt. Breakfast . Design of rooms . Everything close .very relaxed.

The staff were very friendly,the food was exellant,they up graded our room free of charge,and it was big room ,and very clean,a good size tv ,tea/coffee making facilites (kettle) in room and biscuits put out every day,there was an iron/and ironing board too,all you needed. We didnt use the spa or swimming pool as we were too busy out shopping ha !! but next time we visit I will try and make time to use them. The farmers pub that is in the grounds was good,nice meals in the evening,this hotel has everything you could wish for ,I will be returning for sure .

There was nothing I didnt like about this hotel

A very nice hotel

The room we had was large, had a great view and was very comfortable

The bed was a bit soft for my liking, and a slightly later cut off time for breakfast on a saturday would be better (9:30 is a bit early when on holiday!)

The room was warm, comfortable and quiet. Swimming pool was enjoyable extra with towel provided

Receptionist made us feel very welcome, upgraded our room as it was an anniversary celebration. Very friendly staff throughout.