K West Hotel & Spa  

The location and the restaurant were lovely, The Spa was nice.

I was told by booking.com that the booking included the spa and breakfast. When I got there they had no details that the breakfast was included and that I would have to pay £15 pp also the spa and gym were additional at £25 for spa and £25 for gym use. I was under the impression that this would be included and felt quite deflated when told that this was not the case as I had paid £185 for one night, I could have booked another hotel just outside Shephards bush for half of this without the spa facilities. The email from Booking.com stated breakfast £8pp and the hotel manager took a copy for his records, they did not charge us for breakfast in the end. but when I explained my disappointment about the booking to the manager at the front desk he was dismissive and not very helpful until I showed him a copy of the email. Overall I found them a little stuck up!

Very convenient for Westfield shopping centre and access to central London

On the booking.com website I selected "Deluxe Double or Twin Room with Spa Access" - I clicked "Get Prices" and was taken to the next page showing a price of £130.80. There was no reference to additional charges for the spa but when we arrived, the hotel wanted a further £40. The staff were not very helpful - it took some time to deal with our complaint, it was clear that there was no reference to additional charges for the spa and they agreed it was misleading yet there was no apology, they refused to allow us use of the spa which effectively would have cost them nothing. The complaint should have been dealt with by somebody with the authority to take a decision and not have to keep going back to ask somebody else.

The staff was extremely helpful and polite, we were upgraded to a superior room (for free) with a large bed and a sofa, the room was quite spacious. There is a huge mall (Westfield) 3 minutes walk from the hotel with lots of restaurants, shops and underground station (central line). Inside the room there is safe box, hairdryer and ironing facilities. The bathroom is clean and spacious. Notting hill is a 20 minutes walk from the hotel, oxford street 7 minutes using the tube. Best value for money hotel in London.

The hotel is lacking sound proof (we could hear kids running in the corridor and people talking from next door rooms). The breakfast is too expensive (17 pounds per person per day) so we did not have breakfast in the hotel, there are lots of nice places to eat in Westfield mall. Our credit card was charged with 150 pounds extra as security guarantee and told we are going to get it back 2 days after we leave the hotel and everything is in order in the room (nothing broken, missing etc.)

Very cliche, however the staff were friendly the room and facilities were spotless. Very confortable and the location was perfect.

We were disturbed several times in the morning by house keepers, at 7.00, 8.30 and 9.00, even though we were not due to leave untill 11. This was an irratant and therefore disrupted the rest of our day.

The staff was excellent.

Sounds silly but we had difficulty getting the TV off the trailers and onto tv. Pressing the red button did not work for us.

They have an automated check out service which speeds up the process. Overall our stay was good value for money.

We ate in the restaurant and although the food was excellent, the service was lacking. One member of staff was foreign and clearly didn't understand our request so just ignored it.

Clean quiet room. Friendly staff.

The price of the breakfast was crazy, so I didnt bother. No complimentary water in room and poor toiletries.

Great location, clean, big rooms & priced well. We stayed 4 nights and will stay again for 7 nights when in London again.

Miner very miner tremor from the underground train and wifi is expensive.

The hotel is very well designed, rooms are always clean and comfortable. Location is surprisingly good although it is definitly in Sheppards Bush, not Kensington as a lot of the marketing material suggests.

Staff are (as with many London boutiques) very keen on themselves with very little care to genuine customer service. Every extra costs a fortune and their prices are more Chelsea than Sheppards Bush!! Due to a number of high profile guests I think the hotel views itself as more up market than the service they deliver.

The price itself is quite high, but you are still asked to pay additional for usage of spa and fitteness which is unacceptable

Most of all I like an average area of the standard room in K West, because they have almost twice bigger standard room than any other even better known hotels

The staff wasn't attentive, we asked for a taxi and it didn't show up even within 30 minutes after we called for it...we came up to the staff few times to check when the taxi is supposed to come and every time they answered "within 5 minutes" which never happened...and the day we were supposed to check out, some of the staff knocked to our room at 10:30 to ask when we plan to check out...without proposing any help with the luggage, but just to check when are we leaving, I think that's not very welcoming

The stay at the hotel was good. The only problem is room card which I had to change every day:(

Since we arrived with a group and our stay was prepaid by Carlson Wagonlit Ukraine we were very disappointed that first the 2 nights stay cost was again booked on our credit cards and every morning at the breakfast we were told that breakfast is not included in our tariff. I am a corporate person and we brought to London our 3 partners and it was not very polite to tell them to go and discuss everything at reception. Especially taking into consideration that people do not speak English . Our contact person was Jason Long

We had the deal as an offer of the day on Booking.com. The location of the hotel is excellent. Only 3 or 4 mins walk to Shepherds Bush Tube station and a massive Westfield Shopping Centre about 10 mins walk. Location was quiet. Really great design features in hotel.