K West Hotel & Spa  

Very convenient for Westfield shopping centre and access to central London

On the booking.com website I selected "Deluxe Double or Twin Room with Spa Access" - I clicked "Get Prices" and was taken to the next page showing a price of £130.80. There was no reference to additional charges for the spa but when we arrived, the hotel wanted a further £40. The staff were not very helpful - it took some time to deal with our complaint, it was clear that there was no reference to additional charges for the spa and they agreed it was misleading yet there was no apology, they refused to allow us use of the spa which effectively would have cost them nothing. The complaint should have been dealt with by somebody with the authority to take a decision and not have to keep going back to ask somebody else.

The staff was extremely helpful and polite, we were upgraded to a superior room (for free) with a large bed and a sofa, the room was quite spacious. There is a huge mall (Westfield) 3 minutes walk from the hotel with lots of restaurants, shops and underground station (central line). Inside the room there is safe box, hairdryer and ironing facilities. The bathroom is clean and spacious. Notting hill is a 20 minutes walk from the hotel, oxford street 7 minutes using the tube. Best value for money hotel in London.

The hotel is lacking sound proof (we could hear kids running in the corridor and people talking from next door rooms). The breakfast is too expensive (17 pounds per person per day) so we did not have breakfast in the hotel, there are lots of nice places to eat in Westfield mall. Our credit card was charged with 150 pounds extra as security guarantee and told we are going to get it back 2 days after we leave the hotel and everything is in order in the room (nothing broken, missing etc.)

The room was large and light

The daily charge for having internet in the room was high.

Great location, clean, big rooms & priced well. We stayed 4 nights and will stay again for 7 nights when in London again.

Miner very miner tremor from the underground train and wifi is expensive.

Location. Daytime staff helpful and polite. Night time not.

Stayed twice for a total of 10 days. On three occassions I had to phone up to get our room serviced after returning to the hotel after 5.00 pm Upon arrival with my wife our "double deluxe" room had no luggage racks. When I asked at reception they said they had none (I checked in after 8 pm), but offered to upgrade me for an extra 50 pounds a night. I laughed and found a porter who brought two to my room. Internet continually dropping out and having to get a new password and then the confusion when I checked out because they re-charged me every time I was issued a new password.

Nice and comfortable hotel, very conveniently located to the offices I had to visit

There was a bit of a wait for checking in

The location is great next to westfield s c and the underground. Notting hill is also near NICE ROOM AND HOTEL DESIGN STAFF WAS OK

There were two problems : a window which could not close tight so in the morning it got chilly in the room and the other problem was with the bathroom power assisted drainage system which would go off randomly during the night. Good thing I always travel with my ear plugs!!

I really liked the room... Very large (for London), and very comfortable. The hotel is located very close to tube connections and an enormous shopping mall! Unlike some reviewers, it was very clear that the spa was not included in the price so that wasn't a problem.

A hotel shouldn't pretend to be hip and modern if it charges for wifi.

The hotel is very well designed, rooms are always clean and comfortable. Location is surprisingly good although it is definitly in Sheppards Bush, not Kensington as a lot of the marketing material suggests.

Staff are (as with many London boutiques) very keen on themselves with very little care to genuine customer service. Every extra costs a fortune and their prices are more Chelsea than Sheppards Bush!! Due to a number of high profile guests I think the hotel views itself as more up market than the service they deliver.

The price itself is quite high, but you are still asked to pay additional for usage of spa and fitteness which is unacceptable

Most of all I like an average area of the standard room in K West, because they have almost twice bigger standard room than any other even better known hotels

The staff wasn't attentive, we asked for a taxi and it didn't show up even within 30 minutes after we called for it...we came up to the staff few times to check when the taxi is supposed to come and every time they answered "within 5 minutes" which never happened...and the day we were supposed to check out, some of the staff knocked to our room at 10:30 to ask when we plan to check out...without proposing any help with the luggage, but just to check when are we leaving, I think that's not very welcoming

I love staying at K West - the staff are always incredibly friendly, helpful & professional. It makes such a difference. The actual hotel is of a very high standard from the room decor to dining areas. The location is also superb - close to the Tube station, The O2 Empire & Westfield Shopping Centre. We're already planning a return trip. Thank you

Very nice hotel - perfect location for Olympia. Have stayed here numerous times and would def. Stay again