K West Hotel & Spa  

Very convenient for Westfield shopping centre and access to central London

On the booking.com website I selected "Deluxe Double or Twin Room with Spa Access" - I clicked "Get Prices" and was taken to the next page showing a price of £130.80. There was no reference to additional charges for the spa but when we arrived, the hotel wanted a further £40. The staff were not very helpful - it took some time to deal with our complaint, it was clear that there was no reference to additional charges for the spa and they agreed it was misleading yet there was no apology, they refused to allow us use of the spa which effectively would have cost them nothing. The complaint should have been dealt with by somebody with the authority to take a decision and not have to keep going back to ask somebody else.

Room was outstanding, everything you could ask for. Staff were very accommodating and friendly.

Check in/out can be a bit slow. Third time I've stayed there and only one person manning the desks meant a longer wait than most hotels to Check in or out.

It was just okay. Concierge was helpful.

Bathroom shower was awful. Difficult to turn on without getting soaked. No wash clothes. Not really cleaned up each day. No electrical outlets in bathroom. Room was stuffy and fandifficult to turn on. No good place to store clothes, just a few small shelves. Not really designed for two people. Staff smoked outside but were loud. Room was therefore a bit noisy, especially at night. Lighting was really poor. most staff couldn't answer questions, not familiar with London or travel. Generally uninformed and not helpful.

Beds very good

Charge extra for spa

I liked the location.

The room that I was allocated was on the bottom floor and had the view of the car park and people walking by looking into my room, the curtains had to be shut permanently. Also didnt like the fact that I would have to pay for the spa facilities, sauna steamroom etc,,

Met needs and lovely rooms

We have stayed at the Hotel before but I was very disappointed to be put into a smokers room! In fairness we were moved immediately so Thank you for this. Pillows!

тихий большой номер.very qwite and big room

personal without cknoking any time come in room(we are be nude) ) not full bath treatments 1 soap 1 shampoo 1shower gel-for 2 adults people )) bad smell in room.very bad internet connection(15 str.pounds)qwality nor for this price.

Room was spacious and functional, bed linen was super comfy.

Shower tap seemed to have erratic temperature control. There is an additional charge for use of the spa which was not mentioned before booking.

Staff were all wonderful. On arrival my room was upgraded to what I would describe as a mini department mini a kitchen. Very spacious and clean. The bed was huge and the room had robes, slippers and everything that you may need or just want. Room service food was wonderful and the spa staff kept me up to date with letters that kept being put under the door saying the times of the treatments I had booked. During breakfast the following day we ended up spending more time than planned enjoying our breakfast and it was 11am (check out time) so I was about to go downstairs to hand my key cards in as we were going to lock our things in the spa lockers for the day. As I was about to go to checkout the waitress said that I should stay and enjoy my breakfast and that she would call down to reception so they knew I was there. Everyone was very helpful and wonderful. The spa treatments were very expensive but they were all fantastic quality. The snow room was weird but lovely and so was the constant supply of fruits and water. The dry float was nice as my partner got a massage in the same room and then we swopped over. The Sun Medow room and Relaxation rooms were also nice extras. My partner got the Blokes pedicure which he wasn't sure about at first but once the foot and leg massage started he was in heaven. All hard skin removed and he is looking forwards to having it again. The changing rooms were well equipped with everything you would need to get ready after your spa day and to leave looking and feeling fab. All in all, a wonderful 26th birthday treat.

The hydro pool was not working on the day we were there. It is the largest thing in the spa and without it, it's really a dry spa with the showers being the only wet thing. It was a shame as it looked amazing and I had read good reviews about it. However the staff were very sorry about it being out of action and offered for us to return to the spa again soon free of charge. This soon lightened the dissapointment! Can't wait to spend the day in the hydro pool next time.

Great location and nice room overall.

The staff at the check-in desk were not aware that we had pre-paid and we were then charged again at full rate which caused us a great inconvenience. The sofa in our room was also in need of a deep clean. I believe that it would have been nice to have a complimentary continental breakfast included in the room rate.

Convenient location

WiFi did not work in my room and the bath plus hole was blocked.

Location near Tube; contemporary look; good price; convenience shops / liquor store nearby

Bathroom - no place to put soap/shampoo etc in the shower, no grab rail in the shower