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St Paul Hotel

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W12 Rooms

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Newest reviews for K West Hotel & Spa

  • John
      United States of America
    September 15, 2014

    Clean. Good room service menu

    My room was at the end of the very long corridor, perhaps 1/2 mile. Room was below ground, window looked out to/onto car wheels at parking lot. Room had moldy, mildew odor. Toilet, sink, & shower worked, but all waste had to be pumped up. Wi-fi was not always accessible in room. Do NOT stay in any 100 number rooms as they are 1/2 below ground.

    6.3

  • Peter
      South Africa
    September 14, 2014

    That Brooke & members of her team made a huge effort to sort the issue out on my arrival. 10/10 for great attitude after we got over the problem.

    WIFI absolutely pathetic, it's jot even good value for Free!!! Being told 3 different things by 3 different people on trying to check in early.

    6.3

  • Stephanie
      Trinidad and Tobago
    September 12, 2014

    Nanyu's superb professionalism and helpfulness. Satya was also very helpful and evidently chips in wherever needed in service to guests. The availability of the Mac computers in the lobby. Free Internet in my room. Bar staff - in particular one of the females provided excellent service in lobby restaurant.

    The poor magnetization of the door keys. Lobby restaurant could be upgraded/ decorated a little more to add some character to the hotel entrance.

    8.3

  • Janis
      United Kingdom
    September 11, 2014

    Everything

    Nothing

    10

  • Steve
      United Kingdom
    September 11, 2014

    Excellent location for shepherds Bush and Olympia Quiet location with no road noise Helpful staff and comfortable rooms Different breakfast options which makes a nice change

    Nothing

    7.9

  • Colin
      United Kingdom
    September 11, 2014

    I was part of a group of 4 staying for 4 days working at olympia. It was a 5minute walk from olympia. We were all upgraded and had an excellent stay. I personally couldn't get my wifi to work, but others could. I didn't need to use it so it didn't particularly matter.

    10

  • Tony
      United Kingdom
    September 11, 2014

    Staff were very friendly and accommodating. Rooms were modern, contemporary and well maintained. Valet car parking was priced at a reasonable rate for London. Good location with easy access to Shepherd's Bush Tube station.

    Not very soundproof. Can hear people in the corridor from bedroom. Drinks from bar were a bit expensive.

    10

  • Linda
      United Kingdom
    September 7, 2014

    Had a lovely relaxing stay, We were only in London for a concert at the Eventim Apollo, but the staff couldn't do enough, our room (upgraded to king size) was lovely. We ordered food at 2 am , and it arrived promptly and was delicious. Would recommend to anyone .

    10

  • Mark
      United Kingdom
    September 4, 2014

    Location, easy going style

    Breakfast too expensive so had to go out of the hotel

    7.1

  • Christopher
      Saudi Arabia
    September 1, 2014

    That a superstore was close by. Staff were friendly.

    The shower was not good and the tub was too small. The TV needs more stations. Also there needs to be more food options available both in the restaurant and on the menu for room service.

    6.7

  • Faizah
      Nigeria
    August 28, 2014

    Had a fantastic prenatal massage,efficient and friendly staff.close proximity to westgield and train station.would surely sray there again.tnx

    they didnt have variety for breakfast,room service quite expensive.

    9.6

  • Rina
      United States of America
    August 20, 2014

    far from center

    8.3

  • Anonymous
      Netherlands
    August 18, 2014

    - Nicely situated near Westfiel mall and underground station - Around mall there are many restaurants - Room (suite) very spacious

    - unfortunately the outlet of the restaurant's kitchen was placed near the inlet of the room's airconditioning. So I could smell the entire menu.

    7.5

  • Marlis
      United States of America
    August 14, 2014

    it is a hip hotel; young staff, mostly young guests. The staff is very accommodating, very friendly

    10

  • Abdulaaly
      Saudi Arabia
    August 11, 2014

    Arabia Chanel in TV room

    7.9

  • Keely
      United Kingdom
    August 10, 2014

    Was a beautiful hotel with in easy reach of things

    Staff on reception quite rude and speak down to people

    7.9

  • Anonymous
      United Arab Emirates
    August 10, 2014

    Toilets Not power sockets - Only one under the table.

    5.4

  • Anonymous
      Italy
    August 5, 2014

    everything nice. good rapport quality/price referred to London standard

    8.3

  • Abigail
      United Kingdom
    July 31, 2014

    Room, bar, facilities

    Having to pay for wireless.

    7.9

  • Sally
      United Kingdom
    July 29, 2014

    Very friendly service and great location. We stayed with several other family members and we were treated well; we were upgraded and the beds were incredibly comfortable.

    10

  • Bolarinwa
      United Kingdom
    July 29, 2014

    Good location, good facilities, helpful staff

    Took a bit of time to check-in but staff were helpful and sensitive.

    7.9

  • Anita
      United Kingdom
    July 29, 2014

    Excellent location and friendly services. Clean, comfortable, convenient and safe for kids

    Ni pool for children

    8.8

  • Janine
      Switzerland
    July 26, 2014

    Convenient location comfortable rooms

    Wifi network poor in the room I was. No signal reception for TV in my room.

    6.7

  • Margaret
      United Kingdom
    July 25, 2014

    We had an appointment at the Westfield shopping centre, and the location of the hotel was excellent for the centre and Tube station, making it very convenient to get into central London. Staff were very courteous and answered all our questions promptly. Our room was spotlessly clean, very quiet which made for three nights of undisturbed sleep. Unfortunately our schedule did not allow us time to use the Spa facilities so although we cannot comment on this trip, hopefully next time.

    We tried very hard to find something that did not come up to standard, but to be honest we could not think of anything. Such a great time.

    8.8

  • Michael
      Canada
    July 24, 2014

    The location was perfect for travel into central london. Shepherd bush feels a little unsafe after dark.

    The check in staff had no idea what they were doing and it took 30 minutes to check. The room was subturanean and smelled musty. Check out was even more chaotic and rude

    5

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