K West Hotel & Spa  

Everything

Good location for all sites in central london and easy walk to Wesfields shopping Mall. Good food at the restaurant even if it's called the Kanteen. It's a proper restaurant really, unfortunate name. Staff very helpful and courtious. Rooms OK

Nothing particular. .

The quickness of the staff to respond

some of electric outputs were faulty

ambiance

nothing

location

too few amenities

Good location

The room was quite small - definitely much smaller than the 24 m2 the hotel is advertising. No direct access to the floor with the elevator - need to walk a long way and climb the stairs to get to the room. Poor value for money. Would not recommend.

Everything!!

Nothing

The staff was very nice and helpful. The location was close to Sheppards Bush!

Paying extra for the saunas.

Very convenient location for the tube into london

Great staff.

The hotel is clean and the facilities are modern. The spa is an added bonus for a hotel in this price range.

I requested extra milk and sugar, I was told they were bringing them but it never arrived which was disappointing.

Have stayed at this hotel over and over again due to its very convenient location and exceptionally reasonable prices for services/amenities/quality in the London central area. London cabs are expensive, and this hotel is right near the central line and has reasonable night bus service as well to Sheperd's Bush area.

I loved the service!

Location

Having to pay for gym usage

The size of the room, friendly staff, comfortable bed and power shower. Located within 5 minutes walk to shepherds bush station and Westfield shopping centre.

Amenities such as Internet and spa all attract extra charge. No free satellite stations and high room service charge.

The staff are very pleasant.

Not great value for money. Location is OK for public transport, but the area itself is a bit tatty.

very good location, quiet area

no free internet

The Room was very comfortable and spacious. Generally the whole Hotel is pleasant

£25 charge to use spa facilities, as a guest I would have expected this to be included in the cost of the hotel stay.

Outstanding staff and overall vibe!

Showers could be a bit bigger, drink prices at hotel bar a little high, especially for US travelers.

Rooms very spacious, large desk, king bed, great location near underground and Westfield and lots of eateries

Wifi £15 per day per appliance!!! And the drainage in the shower, well don't have the water more than a trickle or you end up having a bath instead of a shower. Only 2 items to fix.

I like the design, but the room was well worn. Luuuuuved the bed, thought it was a good value overall excellent customer service

Room was warm, staff super nice but new nothing about London. Internet price in that grade a hotel is a rip off it should be free at the price

Old facility and expensive comparing to others in the area. Charged too much for local phone calls. Staff were not very helpful.

really exellent stuff, gym and spa facilities

rather poor food choise for breakfast and for room service absence of pliable shower set rather dark design of room (colour of furniture)

Beds and linen very comfortable and the pillows !!

Staff were very friendly, room was spacious, bed was too comfortable and location was great very close to shepherds bush underground