Lace Market Hotel  

Staff were friendly and helpful. Room was very modern and spotless.

I paid half price for our standard double room - £68 which I have indicated as good value however full price would not have been good value. This is a good 3* hotel, at best, it did not meet our expectations of a 4*. There was hardly any lounge area and lack of parking was a big issue. The restaurant was closed - we knew this - but it should not happen with a so-called 4* hotel.

It has character and a more personal service that you don't usually find in major brand hotels.

Disappointed with cleanliness of the room which was well overdue a fefurb. Could not fill the kettle from the tap in the sink as there was only 3 inch space! Tv remote didn't work which was reported to reception but not dealt with. Breakfast was excellent as were waiting staff.

The staff were friendly, efficient and cheerful. Breakfast was lovely with a good selection and again excellent staff.

It needs a facelift.

Rooms well laid out and very spacious & comfortable, staff were friendly and helpful

I stayed in room 25 - my window was smashed and had a hole in it and I could not fill the kettle as the tap is very low down in the basin

Staff were very helpful and it was nice to to be in an individual feel hotel.

The breakfast was very nice, although I would not have paid the normal price for it. The hotel is in a very good, central location. The staff were polite and helpful. The bed was comfortable and the in-room facilities were good, particularly the iron & ironing board in the wardrobe.

The bathroom was dirty in places (E.G. mould in the bath & on the tiling) as was the carpet in the bedroom. The hotel is looking tired in places and in need of redecoration. The charge of an extra £15 to park is a real negative and the £10 for a ' full valet' by the company recommended by the hotel is very overpriced. It's basically just an external clean, which I can get for £5 near to where I live. I expected the hotel to be like the Cathedral Quarter hotel in Derby but there's a massive difference. We were also woken very early on the Sunday morning by what sounded like staff in the corridor. This happened twice. Not impressed.

Location, breakfast and room size

Needs 2 large towels per person and glasses/cups in bathroom for water, had to buy water out as the large wine glasses provided do no fit under the tap.

Good Location.

Poor sound insulation

Could Room 201 at Lace Market qualify as the best hotel room in England? Style, space, elegance; an excellent example of how to carry out a successful conversion job. Breakfast was outstanding. Very convenient for the city centre.

Parking, and the one way system in this part of town, is tricky. The hotel will arrange to park your car (£15.00 per 24 hr). Local traffic wardens are very predatory - do not leave your car unattended outside the hotel for a millisecond!

Very disappointed in the hotel bearing in mind the write up's of this hotel - does not reflect the actual experience even though my room was very nice. Staff were weak and not informative Phone in room did not work so had to use my own mobile to get my car brought round Got the valet service but the car was not cleaned as seemingly I did not tick the correct box even though I had said I wanted the 2 cars cleaned. Very disappointed in that as I was paying for a customer who didn't get what he expected. His room had no electricity in the morning and when he said it at reception it was glossed over as though it was normal - weird. Lucky not to be electrocuted !!!!!!!!!!!!! It is a hotel - you expect everything to work. Restaurant staff very slow at breakfast time

We enjoyed our stay at the Lace Market Hotel we had a superior room which offerd plenty of space and a large bathroom. We had a slight problem with the heating but this was sorted quikly by the staff, excellent location for the city center, breakfast was very good well served.by friendly staff. Overall good value for money and we will be happy to return in the future.