Lainston House Hotel And The Avenue Restaurant  

My wife and I were celebrating our first wedding anniversary at Lainston House, having had a magical wedding celebration there. They remembered us and upgraded us to a suite. The room was amazing: large with a great four-poster bed, espresso machine, Jacuzzi and lovely wood panelling and shutters. The quality of food and wine at The Avenue was top notch. The staff there were very attentive. I also made use of their gym and we enjoyed the beautiful surroundings. All in all, it was a wonderful visit.

Our stay at the hotel was for a wedding. We were pleasantly surprised at the luxurious rooms and really enjoyed walking the dogs in the hotel grounds. We really enjoyed our stay and the staff made us feel very welcome. Many thanks Sharon Crane

No complaints, a perfect short stay.

Amazing hotel

Most amazing setting and great staff.

There was nothing I didn't like.

pleasant stay

surprised dirty pillows

The building itself is most impressive with beautiful grounds and a wonderful atmosphere. I found the employees to be consisitently pleasant and anxious to please. ( the restaruant manager a little at odds with most of his staff and possibly requiring to skill up on organisation) I only really have one criticism and that would be a degree of over trading as the staff seem at times to be costantly getting ready for the next event rather manging the current situation - wedding onn Saturday, jazz lunch on Sunday.Overall a very impressive hotel -if it suffers from anything it would be certain operationl weaknesses around management

A times a degree of chaos and disorganisation - too small a reception and the hideous plastic garden furniture.

Relaxed friedly atmosphere with excellent service. Food was first rate with extensive choice of wines. Country location and extensive and well maintained grounds were superb.

Top class service at all levels. Excellent location. Superb dining experience. Very comfortable rooms. Outstanding bathroom.

Very good wine menu but rather expensive!

A stunning and beautiful hotel set within dramatic scenery and staffed by the friendliest people you could meet. A most special location for a romantic stay.

The luxurious rooms and setting

The dinner that we had on New Year's Eve was disappointing. It all tasted a little bland and was luke warm.

The location is excellent, the hotel itself charming. Having been there several years ago, I was looking forward to surprising my partner with what I hoped would be a special weekend.

Although they had obviously been trained, the staff didn't really understand the English country house hotel ethic - they were mostly young and not English. The room had not been properly cleaned or even dusted for some time. We had to request water glasses on several occasions - they were not even provided with water ordered from room service. The food was good but lacking a certain flair. We were given a different wine to the one we ordered (twice as expensive) which (fortunately!) turned out to be corked. Upon hearing our complaints, we were given one night of accommodation free of charge (the least expensive night!). Their compensation was fine, but we felt there were too many things that went wrong in the first place.

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