Lainston House Hotel And The Avenue Restaurant  

Our stay at the hotel was for a wedding. We were pleasantly surprised at the luxurious rooms and really enjoyed walking the dogs in the hotel grounds. We really enjoyed our stay and the staff made us feel very welcome. Many thanks Sharon Crane

No complaints, a perfect short stay.

We loved everything about it

There wasn't a thing we didn't like

Great times

the setting;service;vegetable garden;

TV clarity not so great

The building itself is most impressive with beautiful grounds and a wonderful atmosphere. I found the employees to be consisitently pleasant and anxious to please. ( the restaruant manager a little at odds with most of his staff and possibly requiring to skill up on organisation) I only really have one criticism and that would be a degree of over trading as the staff seem at times to be costantly getting ready for the next event rather manging the current situation - wedding onn Saturday, jazz lunch on Sunday.Overall a very impressive hotel -if it suffers from anything it would be certain operationl weaknesses around management

A times a degree of chaos and disorganisation - too small a reception and the hideous plastic garden furniture.

Top class service at all levels. Excellent location. Superb dining experience. Very comfortable rooms. Outstanding bathroom.

Very good wine menu but rather expensive!

Wir hatten ein genial schönes Zimmer mit einem Flachbildschirm in der Wand eingelassen an der Badewanne. Die Batterie der Fernbedienung war leider leer, so dass ich den Zimmerservice habe kommen lassen. Innerhalb von 10 Minuten war der Fehler behoben. Ein genial freundlicher Service wie man ihn in solche einem Hotel erwartet. Super schöner Garten und herrlich british Afternoon tea inklusiver der leckeren scones.

Mooie locatie, allervriendelijkst personeel, comfortabele kamer met mooie ruime design badkamer waar je TV kunt kijken als je in bad ligt! Heerlijk geslapen, lekker bed (box spring) en heel rustig (hotel ligt op groot landgoed). En, niet als laatste, heerlijk gegeten in Avenue restaurant!

The location is excellent, the hotel itself charming. Having been there several years ago, I was looking forward to surprising my partner with what I hoped would be a special weekend.

Although they had obviously been trained, the staff didn't really understand the English country house hotel ethic - they were mostly young and not English. The room had not been properly cleaned or even dusted for some time. We had to request water glasses on several occasions - they were not even provided with water ordered from room service. The food was good but lacking a certain flair. We were given a different wine to the one we ordered (twice as expensive) which (fortunately!) turned out to be corked. Upon hearing our complaints, we were given one night of accommodation free of charge (the least expensive night!). Their compensation was fine, but we felt there were too many things that went wrong in the first place.

We stayed at the hotel because we were attending a wedding there. On checking in, we learned we had been upgraded to a suite, which we were thrilled with. The facilities for the wedding were superb in the Dawney Barn, the food was excellent and the staff were very efficient and friendly. A wonderful experience all round in luxurious surroundings.

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