Lancaster Hotel  

It was in the right place at a reasonable rate and served the purpose.

My room was OK, but carpet dirty and with some very unpleasant marks on it. Much additional dirt beneath the bed. On return one evening at 12.15 AM it took 10 minutes to raise the evening staff member, to gain entry.

It was clean and the staff were friendly and helpful.

I wouldn't say it was family friendly with small children as most of the rooms are below in the basement down winding stairs; tricky with a buggy and shopping. Also the hotel is above the London underground and we could hear the rumble below the beds; but luckily they stop between midnight and 6am.

very comfortable bed quiet street in lovely neighbourhood convenient to underground

The room was clean and the bed comfortable. The staff were pleasant.

I could not get the tv to work and I particuarly wanted to watch a programme on the bbc. When I enquired at Reception and requested assistance, I was told that tv reception was a from time to time a problem at the hotel. No assistance was offered as the young woman did not appear to know how to resolve it. If the hotel cannot offer a consistant service, it shouldn't advertise it or charge for it. Also the hairdryer did not work. The WC/bathroom was down a corridor. I should have prefered one adjacent or an en suite but I do not think these are available for single rooms.

location

not a good clean ambience

I liked the location, the room size was excellent and quiet, bed was very comfortable and staff were tremendously helpful andi woould have no hesitation in recommending this Hotel to friends and clients alike.

A very well run Hotel, just 5 mins to the tube.

The staff was very kind and nice and the location was about 5-10 minutes walking from the center

We paid 90 Gbp and we got nice room but and there is a big but the toilet was outside the room for us and for a few more rooms together that means we didn't have private bathroom and the shower was in the middle of the room with nothing to hide it so if you get a shower who else in the room can see u, and if someone opens the rooms door he can see you too. In addition there is no elevator there are stairs and a bell boy that can take ur things

Good downtown location.

While there was a local parking garage, the three different hotel staff indicated the garage provided a discount payment if a receipt of hotel stay was provided. This was not true. Also, the garage operators attempted to make me pay the 27 pounds twice. I had to argue with them for 15 minutes to retrieve my car with only paying once.

Nice location, nice hotel near the British Museum. Staff very nice, another nice thing: large choice of free tea and coffe in the room, with all you need to make it by yourself. Rooms are very very nice.

Tough a bit expensive... But hotels in general are expensive in London. No lift, and some doubts about the curtains in the room: were they really green originally, or were they dirty ????

Staff very good. Near to kings X. yet in a good quiet location. Clean and relaxed atmosphere.

The Lancaster was easy to find via the underground from Heathrow. Great spot for touring London. When we arrived we had a full ensuites bathroom, a comfortable bed and opening windows. Easy to get to Fabric via taxi if your into the club scene, also easy to get to Oxford street for the shops. Clean and a comfortable stay