Landmark London  

The rooms are excellent with huge flat screen TVs, air conditioning that really works and one of the most comfortable beds I have ever slept in. Big marble bathroom with separate bath, walk in shower, dressing area etc was superb.

It is completely unacceptable to have a 5* hotel costing £300 plus per night without complementary tea/coffee and bottled water.

Size of the room was exceptional. Very helpful staff. Conveniently located opposite Marylebone Station.

I didn't like the fact that were no tea/coffee making facilities in the room. Tea or Coffee incurred an extra charge! Also, I didn't like the fact that there was a surcharge to use the swimming pool. I couldn't find the information to state this on the hotel website or booking.com. I was charged VAT for my room twice, although this was later resolved very quickly after a phone call.

good and nice concierge, quite charming atmosphere overall

stains on the linen

Beautiful hotel, lovely staff

That there is a charge for everything so basically nothing included in the price apart from the bed.

It's beautiful, and great tea.

All additions to room are expensive.

The breakfast was fantastic. The Mirror Bar was great & the staff in this bar in particular were brilliant.

Check in & check out was very slow. We were put in a smoking room despite putting non-smoking on the booking as our preference. It made sleeping in the room very unpleasant. The champagne I'd pre- ordered to come to the room didn't show up so I had to call room service to chase it.

Beautiful ambiance Wonderful chic spa Lovely sized room Friendly and helpful staff Would definately return

Probably need to upgrade radio in room

We decided to add a day to our holiday, we flew in from Hong Konng that morning and booked that day. Lovely added bonus day to our holiday, the onloy downside was that I had managed to pick up a lovely virus on our flight back. However it made it easier to cope with being in a luxury hotel rather than at home!

Nice clean hotel, the spa facilities are great.

No tea/coffee facilities in the room. The room is getting dated and the tiling in the bathroom needs attention.

Very central location. Prompt concierge services. Nice relaxing ambience.

Hot and cold water not combined control - has to turn the cold water tap on and then the hot water tap. Has to turn off one by one again. Very inconvenient. Bath tub - shower control ok. But difficult to run a both. Seems to have no direct running water from normal tap. Tv- Remote control channel changing extremely slow. Very inconcenient. Room door - made a very loud noise when closing each time. Frightening.

i loved every thing about the landmark! every time i come to london i will be staying in the landmark .. a great place very comfortable room and beds , great staff , i loved the lobby and the mezanine floor so romatic place with the piano playing.

almost every thing was ok .. but the room service maybe wan't so delicious .. we ordered one a burger to the room that wasn't good , the next day we ordered breakfast also was't nice.

cleanliness, decor, staff was amazing, catered to every need.

Exercise room and pool is in spa and they charge per use. never seen that before,

Consistently excellent and attentive staff; absolutely first rate facilities; easy to find a taxi because of Marlybone Station opposite and centrally located.

Had a little difficulty with the strength of the internet signal (could be due to room location); TV's need to be updated to flatscreens.