Landmark London  

Very close to marylebone station , location , clean , friendly staff , family room was excellent , room space , close to many interest places , close to a supermarket , perfect for families .

Wi-fi not free

Specially like the restuarant in the atrium. Very nice indeed. Rooms are very nice.

Found the bed a little bit too hard for our liking.

A superb hotel that combined elegance and style with first-class customer service. I really enjoyed my stay and would certainly hope to stay again.

Very friendly staff and spacious luxury accomodation.

I arrived, rather tired quite late Saturday evening. The hotel appeared busy and I was told 'had a big wedding on'. At reception I was informed I had been upgraded to a junior suite. When I arrived at the room and entered the the bedroom I could hear vibrations fro he 'music below. I returned to reception to say as sleep was was main priority the room albeit a suite was unacceptable. I was instantly upgrade to the Presidential Suite. Rather grand foe a single traveller staying only one night. The manger phoned 15 minutes later to check is everything was ok.

Very luxurious. Room is big. Hotel staffs gives great recommendations

The gym and wifi is not free

Everything listed above. Great amenities. Wonderful helpful staff. Spacious rooms an d bath. Easy access to transportation.

Nothing

Large comfortable rooms with excellent quality beds and quite air con which worked properly. Excellent and discreet room servicing including turn down

My booking was a pre-paid rate which was made and confirmed with a credit card at the time of booking. The hotel insisted that I had not paid and pursued me for payment for two days. This included embarrassing me in front of my family by not only revealing the price of the rooms (which had been a gift and surprise) but also by saying that my credit card had been declined at the time of booking (untrue) therefore payment had not been taken. I refused to pay and told them to take it up with Booking.com. They did so and subsequently apologised and provided a bottle of champagne as an apology. SImply not good enough and spoilt my stay, They chose to hassle me rather than do their job!

Great, very professional and friendly staff.

Had to pay 14.50 for wifi and a tenner to use the pool. Nice pool though.

Excellent Hotel with lovely staff. Price though expensive but in the range of other 5 start hotels in Central London.

It would be a good idea if complimentary water is provided on daily basis.

Good 5 star hotel, generally pleased.`

The shower didn't work.

Beautiful hotel, lovely staff

That there is a charge for everything so basically nothing included in the price apart from the bed.