Lansdowne Place Hotel  

Location was a plus point

Not great value for money. The location is good but the Hotel in general is quite poorly maintained. I could list a number of issues but would probably run out of space. Very low standard of cleanliness in the rooms in terms of carpets had a number of marks/stains as did the headboard. The size of the room was ideal but generally let down by peeling wallpaper that was common throughout the hotel.. I paid £310 for 2 nights which was too much. I don't think it warrants a 4 star rating. Staff were reasonably friendly and helpful and I must say one young female receptionist on the Sunday morning was superb. Website does not reflect the current state/condition of the place. I would not recommend it.

Very good staff who were helpful regarding information on their room sizes and arranged a change to a larger room but restricted by hotel rules regarding the breakfast prices. We loved the big white soft fluffy towels.

Breakfast (not included in booking) was £9.75 for continental and £13.75 for full English. I just like toast and was charged £9.75 for it. I challenged this and was told "hotel policy" it would be great for a £5 option of toast and tea. Also, it was advertised from 8am and on Sat and Sun it was not ready till 8.20am. I was there for work and had to be on the road at 8.45am so as well as expensive, it was also a rush. Secondly on your site, their double room is a tiny, tiny box room so although the price is cheaper, and led me to book it, it is not comparing like with like. Other hotel double rooms were larger and this was not make clear on your site. Let me know what you will do about this please.

the breakfast

very dark n dowdy room very basic, curtains didnt draw radiator leaked then burst in all a nightmare

Staff were excellent and really friendly

The noisy window it banged all night - I wanted to cry

I would particularly like to mention Justin, who was hugely helpful when calling the hotel about parking facilities, room type and subsequently when I left my phone in the room upon checkout. The room was lovely both in decor and comfort and location was perfect. Far enough away from Brighton town to feel select but close enough to walk leisurely.

Upon returning from our evening meal we found the hotel bar to be closed, the receptionist did not know what Brandy was and we could not get a coffee as the coffee machine 'was switched off'. The small balcony to the room had rubbish on it (from the room above one would assume) and this was most unsightly.

The styling, the price

Attention to detail could be better - wear and tear in bathroom and public spaces, carpet in bedroom was a bit worn

The staff and service at reception was excellent, and in the spa where the staff and service was outstanding. The decor was a little dark for my taste, very dark colours used on the reception and on the walls throughout, but comfortable environment. I very much liked the bedroom decor, extremely pleasent. There were light bulbs missing and not working in the lamps in the lounge and I found it difficult to read. There was a light bulb not working in the entrance of our room, room maid staff needed to be reminded to replace the toiletries used. The food was excellent, both for breakfast and for the new years eve function, which we thoroughly enjoyed, and again the service was excellent. The gym was very disappointing and difficult to locate, in the Spa. I would however return to the hotel as generally a pleasent stay, and thank you to all staff.

Breakfast was excellent, even though we had a hot option in our room.

Service was good when you could actually find it, staffing appeared sparse.

quiet, slightly retro...

very slow service in restaurant, very slow indeed...

The parking was very limited The room was very "tired" in terms of the decor and there was a lot of wear and tear and deterioration of the decor. The shower took an age to run warm/hot. The floor of the room was on a slope and that meant the head of the bed was lower than the foot of the bed. The bar staff seemed to be more interested in talking to other guests/friends than providing prompt servie to the guests - me. At no point did anyone offer to assist with luggage. The cooked buffett breakfast was cold within seconds of going onto the plate.

The staff and managers (especially Justin) were lovely and always very attentative face to face and on the telephone and being inbetween Brighton and Hove was a perfect location to enjoy both without being in the madness of Brighton central. I like the decor of modern mixed with the original wood on doors, lifts etc.

My only disappointment was the breakfast. The breakfast buffet table was not very exciting and very basic. I would have expected a better selection from a 4 star hotel. Also, it would be nice to be served fresh coffee from a proper coffee machine or cafetiere - instead it was served from a thermos flask in front of us which you would expect where there are no facilities.

Hotel was clean, staff polite etc

Charge for parking I felt was unnecessary when staying at hotel.