Lansdowne Place Hotel  

Good location. Great spa experience with friendly and considerate therapists.

However, the service from hotel reception and bar staff was poor. They were unattentive to customer needs and did not appear to understand or deliver any service.

The choclate croisants were nice.

This hotel is suppose to be a 4 star rating, in my opinion it should be a 2 star! Some of the carpets had duct tape covering holes & in places had an old damp smell, ceilings had damp stains & badly patched up cracks. We were told on arrival that we had been upgraded to a suite, I dread to think what our original room would have been like as our window had no locking device with a flat roof directly opposite, flakely paint & a wobbly bed. Breakfast was a dissapointment too with powdered scrambled eggs, dry over cooked sausages, cold bacon & warm beans. We ordered fried eggs for our second mornings breakfast only to find it took 23 minutes to cook them! Very disappointed, this was by no means a cheap weekend break & a bit of a downer on what was suppose to be a very special 16th wedding anniversary.

It was by the sea

Our room was tiny and poorly equiped for a 4 star hotel. No hair dryer had to call reception, no mini bar or even any water. No iron, no express checkout in fact facilities were more on a 2 star basis for example a budget Travelodge rather than 4 star. For the price it was very disappointing and would not stay and definitely would not recommend.

Best of the hotel was the spa! Lovely and relaxing.

I didn't like the decoration. The colours scheme of the hotel is dull. The wall paper in the bedroom doesn't match at all the curtains and bed "head". For a 4 star hotel that was disappointing…

I would particularly like to mention Justin, who was hugely helpful when calling the hotel about parking facilities, room type and subsequently when I left my phone in the room upon checkout. The room was lovely both in decor and comfort and location was perfect. Far enough away from Brighton town to feel select but close enough to walk leisurely.

Upon returning from our evening meal we found the hotel bar to be closed, the receptionist did not know what Brandy was and we could not get a coffee as the coffee machine 'was switched off'. The small balcony to the room had rubbish on it (from the room above one would assume) and this was most unsightly.

The styling, the price

Attention to detail could be better - wear and tear in bathroom and public spaces, carpet in bedroom was a bit worn

The staff and service at reception was excellent, and in the spa where the staff and service was outstanding. The decor was a little dark for my taste, very dark colours used on the reception and on the walls throughout, but comfortable environment. I very much liked the bedroom decor, extremely pleasent. There were light bulbs missing and not working in the lamps in the lounge and I found it difficult to read. There was a light bulb not working in the entrance of our room, room maid staff needed to be reminded to replace the toiletries used. The food was excellent, both for breakfast and for the new years eve function, which we thoroughly enjoyed, and again the service was excellent. The gym was very disappointing and difficult to locate, in the Spa. I would however return to the hotel as generally a pleasent stay, and thank you to all staff.

I liked it's location, just in Hobve and very close to the seafront.

Boutique gone wrong!!!!!!!! We thought as it was a 4*, the standard and quality would be better than it was. Had to change rooms twice - one room had bits of ceiling hanging off for damp. Central heating was manual and rooms were cold. Shower was rubbish and food was dry in the restaurant. Not quite the romantic, luxury we were expecting!

Good location and spacious room. Quiet setting. The Eggs Benedict with Salmon was extraordinarily good (09 Nov 2011).

The quality of the coffee at breakfast was consistently appalling. In the room (room 113), the bathroom door could not close, basin tap fitting loose, in cupboard safe was unsecured (I.E. anyone could pick up the safe and walk away with it), and the wireless router was not well configured.

Hotel was clean, staff polite etc

Charge for parking I felt was unnecessary when staying at hotel.

I appreciate that hotel prices in Brighton are generally expensive, but £150 for a room and breakfast at the Landsdowne Place felt 100% too much for the standard of the hotel and the service.

The staff we pleasant and the bed was comfy.

The room wasn't ready when we arrived at 5.30pm. No pillowcases until about 7pm, no bedside lights, bulbs missing in the main light, no remote for the tv, generally run down (peeling paint in the room), not even any biscuits for the coffee! Over all it was a very poor hotel room. Staying in a hotel should be a treat, my own bedroom is more luxurious than this and this was just a hassle. Would not go back.

We have stayed before which is why we went back usually we stay at the Holiday Inn. I'm sorry but this time can't think of anything that nice to say. The bedroom was lovely great windows and view.

50%of the lights were not working in the bedroom and in fact over the breakfast buffet table. The shower head needed descaling the water only came out of a third of the holes. There was nowhere to put your toothbrush and paste and no tissues. The breakfast was a shambles but when you were able to get the items they were of very good quality and cooked well. (Flat mushrooms fresh tomatoes and fresh fruit nothing out of a tin).