Best Western Lansdowne Hotel    

Very welcoming greeting on arrival, the breakfast was good, could have been a bit hotter than it was. Lukewarm sitting under heat lamps.

The room was looking very dated and tired. The landing floor was very creaky and people walking back to their rooms late at night disturbed us.

Staff were all friendly and helpful

Room No. 318 was next to lift. Every time it came up to third floor it banged and shook the windows in the room. This continued until 11.45 pm and started up again at 6 am. We cured the squeaky bathroom door by squirting shower gel on the hinges. Not a good room - try it.

The Food

Room was cold all the time we were there

we found a free car parking spot.

The fact my room looked over the sea, normally as a single occupier I am put at the rear of the building or near the kitchens.

The explanation regarding parking was not made very clear when I arrived.

Staff were all excellent and polite.

Breakfast food was just warm and dried out a little.

clean and friendly

The size and layout of our room, and the multiple selection and space of the public areas - very comfortable.

Nothing to report.

Convenience for theatres and the promenade. Friendly staff and general comfort.

I was affronted at being asked to pay the bill on arrival rather than at check out - I associate this with budget hotels such as Travelodge! (They already had my credit card details from the booking so what are they worried about?) English breakfast is pre-cooked on a buffet rather than being cooked to order.

I like the baked beans! Really nice

Lovely room overlooking the sea. Friendly staff. Good food. Reasonable prices.

Hot breakfast items had been on the buffet for long time. Eggs were hard.

Lovely room. Great food. Helpful staff. Very comfortable lounges that were perfect for my family to share over drinks and coffee.

Good Atmosphere

Very comfortable Friendly staff who are helpful Good value In a very attactive location

position on Eastbourne front Good standards in bar meals area Excellent breakfast Booked 2 rooms by internet and very satisfactory outcome

Price was amazing. Breakfast was very good, as was the bar meal. Service was friendly and knowledgeable. Location happens to be ideal for seeing my mother (in a nearby residential home)

Parking is very difficult because of the restrictions on most of the nearby roads.

Very comfortable. Staff were very friendly and helpful.

My single room could have been a bit bigger

The staff were very helpfull

The bathroom needs upgrading shower was terrible. The breakfast was over cooked sitting in hot plate too long this is the problem with self service

It was very comfortable, the price was most competitive, and the location was perfect (for me).

Room and location.

Poor service at breakfast. No staff there when I arrived half an hour after breakfast had started. Staff served two people who came after me. Told me to wait a minute when I finally attracted waiter's attention. I could hear some swearing in the adjacent room but I was not sure whether it came from the staff or some guests. I have made a complaint about the staff before on a previous visit and the poor service may be the result. The breakfast was overcooked because the staff had left it to stew.

There was a very relaxed feel about the hotel

The lady on reception the night we checked in could have been more welcoming

The view from the window

The pillows were not very comfortable although the mattress was.

The fact it is so close to the theatres for my Mum who cannot walk too far

Friendliness and attentive.

We have stayed at the Lansdowne yearly for the past 5 years as my husband's mother has been in a nursing home in Eastbourne and we fly in from Melbourne Australia. We love the fact we meet the same staff, the food is consistently good and the sitting rooms are welcoming. We always choose a room overlooking the sea and love the comfort of the rooms.

Unfortunately, this year when we arrived my husband's mother had become unconscious and subsequently died. She was 96 years of age but our stay was clouded by this major event. Staff were very helpful and kind