The Royal York Hotel  

This hotel was the dirtiest hotel I have ever stayed in.In one of the doorways was a piece of bacon on the floor I noticed when I arrived. It was still there when we checked out!!! We reluctantly stayed here after being shown three smelly and dirty rooms first. This is a grand looking hotel and the rooms are nothing like those shown and advertised on the website so much so I am contacting consumer direst with the pictures of what rooms we were allocated. As a sweetener we were offered room service breakfast on one morning. My God, This came with no milk, no condements, very very cold, eggs uncooked, sausages full of fat, bacon stinky, infact we did not eat this but then on checkout even though they offered us it free they tried to charge!!! On the second evening we spoke to many guests in the bar and all of them without exception had complaints about the cleanliness of this hotel. If this was a two star hotel then maybe it would just pass however who has rated this a 5 star hotel as I really need to speak with them. I have stayed many many times in the Premier Lodge around the corner which is fantastic and very clean however as this was a special occasion I wanted a treat and plumped for what looked like a great 5 star luxury hotel. I stay in hotels every week all over the world and I am not exagerating when I say this really was the dirtiest and smelliest hotel I have ever had the displeasure to stay in. However the staff were quite friendly albeit quite ashamed at the state of the rooms, I will not name them but they actually were expecting many complaints about the rooms. Infact in the queue at the reception there were numerous other guests saying the same thing very very high price as it was raceday but surely is it lawfull to advertise something totally incorrectly.I Am not a moaner or serial complainer, I have my own business and I am realistic, I knew it would be busy but there is no excuse for lack of basic hygene and cleanliness.

The service was superb and the staff were extremely helpful, friendly and professional. The hotel was clean and executive rooms roomy and comfortable. We chose to stay as it was our anniversary. They even went to the effort of hand writing a card to congratulate us. The hotel staff provided the type of service you would expect from the most prestigious hotel and they appeared passionate about their work

We were disappointed we had to pay £6 per day for car parking as we were residents of the hotel

The room standard was very poor for the money. I paid not much more for the Grosvenor on park lane but the room quality was far superior ! I would not visit the royal York again or recommend it !

Proximity to the City Centre

On checking in we were given a room in the garden wing. This room was very small and felt similar to a travel lodge and also felt very much out of the way from the rest of the hotel. We asked to move and were given a room on the 2nd floor room 207 this was adapted for people with disability but regardless was very comfortable and far better. We were very disappointed with the breakfast and although we paid for it we chose not to eat breakfast in the hotel on our 2nd and last morning. Also on both evenings in the hotel we ended the evening with a couple of drinks in the bar. The bar staff were efficient and pleasent but we were disappointed in the state of the bar top itself it was covered in spillages and marks.

Comfortable room in new annexe. Staff welcoming and helpful. Ideal for city centre.

Originally offered lower ground floor room with a view of a nine foot brick wall and several air conditioning units. Hotel did offer alternative after complaint. Would stipulate room above ground in new annexe in any future booking.

The location is perfect and the Hotel itself is beautiful with a good amount of the original features still intact. The staff where friendly and many local, which is a refreshing change from many city center hotels.

The room needed a refurb and was tiny. It should never have been sold as a double in a 4 star hotel

2star hotel with 4star prices.

Its was right in the centre of york. The room was big and comfortable.

We booked the The Royal York Restaurant (well in advance) as it looks over the York Minster. However the Hotel served us the meal in one of their conference rooms, as the hotel had booked a big party in the restaurant. We felt that we should have had the courtesy from the hotel at least to tell us that the venue for our meal had changed. There are a great number of good restuarants in York and we would have gone to one of them, had we known.

The best hotel we stayed in! Great value for money, newly refurb'd room, garden view with view of the Minster, garden chess, very Grand Hotel. Our favourite throughout the uk. A must stay for York!!! And next door to the train station so easy to get anywhere.

The service was poor in the restaurant. The food was mediocre and poor quality. The ambience was dark and dismal and reminded me of an eastern block hotel! We encountered numerous complaints from other guests about the rooms, re decor and overall dated shabbiness, calling into question the hotels star rating. It needs renovating and bringing upto date (getting rid of the old tv's and replacing with flatscreens!) would be a start!! STAFF NEED INTENSIVE TRAINING ON HOW TO 'WAIT ON' IN RESTAURANT AND A LESSON IN HOW TO DRESS SMARTLY! GOOD LUCK!

Creaking of the floorboards from the room above and the small flight of stairs outside my room.

Situation is excellent if you get a garden room. Staff most supportive and friendly. Very attentive restaurant staff especially at breakfast- super. Some attnetion to details would make this good hotel really excellent

Room was described as executive twin with garden view, in fact the room size was poky and the small window made 'garden view' somewhat optimistic. Due to the really good support from reception staff changed room to one which truly fitted the description. It is said to accept dogs but the price of £25 per night is exorbitant. Breakfast could do with more healthy eating eg cereals Weetabix and branflakes and semi-skimmed milk. Dinner was not good needs looking at- lamb was tough.

Central location ,friendly,helpful staff and good facilities.

Family changing room [pool] not heated.