Best Western Premier Queen Hotel  

Outstanding hotel friendly staff good food very clean rooms great location

Car parking fee £15.00 per day

Lovely hotel with lots of history and character with mostly excellent staff, ideal location for walking everywhere

Attitude of restaurant manager

Location was ok as it was located close to the railway station and carpark was directly next to the hotel although you have to pay £10 for the privalege

When we checked in we were impressed by the entrance hall as it was very grand. We were given our key and went up to the room. What a dissapointment. The hotel room looked like a council bedsit. The room smelt of wet dog and the furnature was all damaged and I have seen better bathrooms in hostels. We were very unhappy so complained to reception, they upgraded the room to what they descirbed as an Executive Suite. This is what I would say was a a standrd room, Wont be staying at this hotel again.

Excellent Breakfast. Very clean room.Good Location.

Close proximity to the city centre, ease of access

No real help fro the staff, didnt really feel much hospitality was available. Also the room was very very hot.

Helpful staff and excellent service during our stay, good location and excellent breakfast.The room was a little small but very clean. Would stay there always when visiting Chester

The hotel itself was very nice as were the staff, however the room was a huge disappointment and very poor value for money.

The Queen Mary suite was very poor. There was inadequate lighting to such an extent that you could not see to get ready in an evening. The bed, although nice to look at was very uncomfortable with a poor quality matress. The bathroom was extremely shoddy with a tatty plywood bath panel, cracked wall and floor tiles and no extractor fan. All in all we were very disappointed with the accomodation considering the inflated price. We will definitely not be revisiting.

Great location. Facilities excellent made all the better by a free drinks offer. Restaurant good with a wide choice of dishes and reasonably priced.

Staff unable to resolve issue re bathroom light fault when reported.

The King suites and the Hotel decor.

The location right beside the railway station as I was catching a train at 6.30am the following morning. Room on the 7th floor in the new part of the hotel very comfortable. Did not arrive until 10.00 at night and went straight to bed so can not comment on the facilities of the hotel Would certainly stay again

Excellent Hotel, great location near to city centre and train station. Great rooms especially if you get upgraded to the executive rooms like the rest of our party did in the Kings Quarters. Buffet breakfast is very good and great service.

Nice that there is car parking next to the hotel, but it costs £10 in the week and £15 pounds on a weekend. Would like it to be free if you say at the hotel, it was the first time we stayed there.

They upgraded our room - it was amazing!

Drinks very pricey!

Great friendly staff, modern but quirky and unusual not bland, loved the decor keeping its original features but upto date and modern excellent refurbishment, they gave us a free up grade to the kings! Which was great, double executive, 6th floor with great views of city and beyond the lovely clwydian hills, one of the nicest rooms we have stayed in for a long time, all the mod cons and more even a sensor dimmer light which comes on in the night when you go into the bathroom. Would definately recommend staying to anyone. Great if you want the history as well as they have gladiators down the corridors with historic facts, can't wait to go back!

Not a bad thing to say!