Best Western Premier Queen Hotel  

Outstanding hotel friendly staff good food very clean rooms great location

Car parking fee £15.00 per day

Lovely hotel with lots of history and character with mostly excellent staff, ideal location for walking everywhere

Attitude of restaurant manager

Location was ok as it was located close to the railway station and carpark was directly next to the hotel although you have to pay £10 for the privalege

When we checked in we were impressed by the entrance hall as it was very grand. We were given our key and went up to the room. What a dissapointment. The hotel room looked like a council bedsit. The room smelt of wet dog and the furnature was all damaged and I have seen better bathrooms in hostels. We were very unhappy so complained to reception, they upgraded the room to what they descirbed as an Executive Suite. This is what I would say was a a standrd room, Wont be staying at this hotel again.

Excellent Breakfast. Very clean room.Good Location.

Close proximity to the city centre, ease of access

No real help fro the staff, didnt really feel much hospitality was available. Also the room was very very hot.

Helpful staff and excellent service during our stay, good location and excellent breakfast.The room was a little small but very clean. Would stay there always when visiting Chester

The hotel itself was very nice as were the staff, however the room was a huge disappointment and very poor value for money.

The Queen Mary suite was very poor. There was inadequate lighting to such an extent that you could not see to get ready in an evening. The bed, although nice to look at was very uncomfortable with a poor quality matress. The bathroom was extremely shoddy with a tatty plywood bath panel, cracked wall and floor tiles and no extractor fan. All in all we were very disappointed with the accomodation considering the inflated price. We will definitely not be revisiting.

Great location. Facilities excellent made all the better by a free drinks offer. Restaurant good with a wide choice of dishes and reasonably priced.

Staff unable to resolve issue re bathroom light fault when reported.

Exec twin was great

Room was along way from reception

I stopoped in the Kings extension elegant and clean

On checking in at the queens - I was asked to swipe my credit card for my stay - I explained that the full paynent was completed on line. The receptionist asked me to read the hotel booking confirmation which indicated that payment was taken on departure. I then checked in and oredered drinks from the bar, my room card was not accepted.and I was referred back to reception where I was infromed that I was correct the hotel booking was paid in full on line. My credit was swiped and my stay began. Very confusing and a little embarassing when other people are in full viiew no aplogieswas given by the young girl on reception.

The staff were very pleasent and welcoming, and ready to help with anything. I would highlyb recommend family and friends to stay there. I will definetely be back. Thank you

My wife and I loved the hotel, for the second time on our annaversary. We liked the location for the shopping and the history.

On our visit this January for our annaversary, the occassion was marred by one off your reception staff and the way she delt with a slight mis understanding. That was resolved by another member of staff. To roll your head back and tut at the guests when she found it difficult to understand what the problem was, I feel you have a training issue with the staff there. Apart from the above we enjoyed our stay there as we always do.

i found the hotel staff very pleasent and most helpfull the corsearge was very freindley. the breakfast was excellent with a large varitity off food.the bedroom was clean and comfortable

the price for parking