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Newest reviews for Mercure Letchworth Hall Hotel

  • Martyn
      United Kingdom
    26 August 2014

    Ease of access, plenty of parking, comfortable room.

    Gloomy bar and public areas.

    7.1

  • Mark
      United Kingdom
    8 August 2014

    hotel was lovely, and breakfast was excellent, will stay here again!

    10

  • Christine
      United Kingdom
    8 August 2014

    REception staff excellent but staff in evening restaurant seemed to lack co-ordination in their duties.

    7.9

  • Anonymous
      United Kingdom
    8 August 2014

    Ethos was good. Nice atmosphere.

    Window catch was broken and coul dnot shut the window fully.

    9.6

  • Rita
      United Kingdom
    5 August 2014

    Location

    Wedding reception

    7.1

  • David
      United Kingdom
    3 August 2014

    Nice Hotel in nice location. Attentive dining room staff also staff generally.

    Although the housekeeping was good the smell of cigar or cigarette smoke was intolerable in room 64, so will not be staying there again. It was so bad we could not sleep, plus the window was locked and there was no way to get fresh air into the room other than opening the door to the corridor which made no differance. Awful and really poor. Queues at reception are always expected but the sole member of staff was run of his feet and kept having to visit the room behind reception it took ages. Back to Premier group i guess. Regards David Henderson

    6.7

  • Anonymous
      United Kingdom
    31 July 2014

    Comfortable rooms Nice setting

    Slow, disinterested staff after check-in. Looked very disorganized when we were there. First night opted for bar menu. Slow to take order. Sow to arrive and serve. 2 star food in a 4 star hotel. WiFi working in reception and downstairs but not in rooms.

    6.7

  • Peter
      Belgium
    29 July 2014

    Breakfast in a nicely furbished room. Buffet had everything Room wel equipped

    Shower really too small.. Bathroom soaking wet after just one shower. Airconditioner blowing right at you whilst in bed or at desk

    6.7

  • Carole
      United Kingdom
    27 July 2014

    Use of the pool was relaxing. Staff were helpful in moving us to a quiet room as there was a wedding reception in the evening

    7.5

  • John
      New Zealand
    27 July 2014

    Able to park our rental car close to our room. Excellent room with plenty of floor space.

    No complaints.

    10

  • Sandra
      United Kingdom
    23 July 2014

    Beautiful old building that was well maintained,

    Food was mediocre, on of my party wanted a main meal that was on the bar menu which was refused. The bathrooms in 3 out of4 rooms had not used and not cleaned

    7.5

  • Carey
      United Kingdom
    16 July 2014

    The Breakfast was superb

    Room had cobwebs in it

    6.7

  • Kjell
      Norway
    13 July 2014

    Location and friendly/serviceminded personnel

    WiFi not working in room. Several light bulbs were not working and low standard on bathroom and a very small room. Excpeted more for the cost of the room.

    5.8

  • Colette
      Ireland
    10 July 2014

    Very friendly and accommodating staff. A place lives or dies by it's staff and everyone we met were friendly, courteous and extremely helpful.

    Wifi a bit slow on occaisions

    8.3

  • Pat
      United Kingdom
    7 July 2014

    most staff were great, grounds were nice well kept.

    the ensuite had spiderwebs over towel rail, corners of floor, and toilet, and had been there some time as they were covered in dust. also the air conditioner was as noisey as hell could not stay in same room as air con, and it was covered in spiderwebs, window latches were broken seems the room was broken into at some time, told staff member on afternoon of arrival all of the above, had no feedback at all, it spoiled a nice break, Letchworth hall hotel has one too many stars I think.

    6.3

  • Marian
      United Kingdom
    1 July 2014

    I loved the room space and cleanliness and the location near the golf course was peaceful. The shower and toiletries were lovely. A very pleasant stay!

    9.6

  • Philip
      United Kingdom
    1 July 2014

    Staff were lovely.

    Restaurant is over priced for what it is Our bathroom blind could have done with being replaced sometime a ago and just needed a bit of a spruce up

    7.5

  • Ian
      United Kingdom
    27 June 2014

    We thought the service was very good, staff attentive. The only one thing we would say is that trying to contact the hotel by phone was very difficult.

    Under resourced reception staff, whilst the staff where nothing but brilliant booking people in phone calls went unanswerd, the answer is not to tell reception staff to ans calls but to have an additional staff member.

    8.3

  • Doreen
      United Kingdom
    27 June 2014

    Staff were very good, food good, choice good. Bar nice & comfortable, hotel all over very clean.

    Bar prices high, towel left in shower cubicle and shower leaked, so towel wet. Shower head to big for shower cubicle. Bedside lights didn't work. Bed not that comfortable.

    7.5

  • Ruth
      United Kingdom
    26 June 2014

    Disgusting dirty blinds in bathroom Blocked toilet. Toilet virtually in the shower! Broken window Previous guests rubbish Over priced average food Air con switch unreachable Pool only for fast lane swimmers dreadful I asked manager to call me - s/he hasnt

    See above Awful!

    3.3

  • Dale
      United Kingdom
    23 June 2014

    nothing

    the air con did not work (only blows hot) the window was locked could not be opened on arrival we were given a very small room which did not match the discription when booking on line grudgingly we were given another room more like a sanua to be honest when having a drink in the bar it took ten miniutes to be served the bar staff youg and appeared to be trainees

    4.2

  • Anonymous
      United Kingdom
    22 June 2014

    poor quality food repetitive menu, just called different things. would be fantastic place to stay if evening meals were better

    8.8

  • Lee
      United Kingdom
    16 June 2014

    It's the best hotel in the area for the money but need to book ahead as it's often full when trying to book last minute Good location for Stevenage/Letchworth/Welwyn area providing you have a car Majority of rooms are modern and well appointed but try to avoid older rooms located in the origional building which can be small and very warm in summer months. All the facilities required by todays business travellers ar avaiable

    Rooms in the original building, can be hit and miss, much prefer rooms in the newer larger extension.

    7.5

  • James
      United Kingdom
    15 June 2014

    The location, facilities and the quality of the food

    9.2

  • Anonymous
      Belgium
    12 June 2014

    Lovely place to stay. Good restaurant/ breakfast. Friendly staff

    The fact that there was only one kind of English Beer. When in the uk we want local/british beer.

    8.8

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