Mercure Letchworth Hall Hotel  

Location and setting were good. Building was very nice and modern. Room was a good size

I booked for 2 and we only had one of everything in the room. The sash window would not fasten properly and we had to stick a magazine to make sure it did not rattle all night. This was all relayed to the staff the following morning and they were very apologetic.

Nice peaceful hotel, really friendly staff. Excellent location, off the a1m. Lovely clean and comfortable room.

Stayed over for works function. Room lovely, clean and spacious. Bar staff great.

Found reception staff in the morning unprofessional. We were waiting to pay while they had a lengthy conversation regarding an over booking. We were not acknowledged at all. Also, arrived at half past eight the evening of the ball due to work commitments. Food had already been thrown away, apparently for health and safety. We had to arrange a pizza delivery for a large group of friends which was another expense on an all ready expensive evening.

Lovely building, lots of character. Friendly helpful staff Comfortable room

Easy to find, plenty of parking, attractive building. Receptionist was chatty & friendly, apologised for the room & quality of food.

Dining experience was dreadful and not worth the ridiculous price. Limited and inaccurate set menu, no a la carte option with 7.50 suppliments on an already overpriced menu which I would class as average pub-grade food. Bathroom was dirty & mouldy, tea/coffee spoon was left used from previous occupant, pushed together single beds moved apart throughout the night - metal bar to hold them was broken, sharp & cut my heel when I sat on the end of the bed. No hot water from the sink.

location, staff and rooms were well equipped and fantastically clean.

The old building was lovely to look at, The dining experience both in the evening and for breakfast was very good, the food was great as too was the service. The location was the main reason for booking as there were a couple of places of interest we wanted to visit over our weekend.

The only thing we did not like was the fact that there was a christmas function going on and we were put into the room right next to the function room and entrance doors where a smoking ashtray was placed, a complaint was made in the morning and the manager was more than satisfactory in dealing with our complaint

The room was well furnished and very comfortable with plenty of hanging space and good facilities. The handle on the wall, which also conveniently held the soap, made it very easy to use the bath.

The shower and taps in the bath looked wonderful but you needed a degree to figure out how they worked. I had to leave the water in the bath! Attention to detail could have been better as the window handle did not fit and the stay at the bottom had nothing to hook onto and so the window rattled in the wind. The noise of party revellers returning to their rooms went on until two in the morning. This did not worry me unduly but be warned if you stay between Friday and Sunday.

A friendly,clean and for our purpose ideally located within a comfortable drive to Luton airport

A little cold in the room but a fire was supplied very quickly

The staff were great. I would highly recommend the food.

Room was a bit small and no mini bar in the room. We felt that the hotel lacked atmosphere,

Nice atmosphere, good food.

False fire alarm went off at 6am which took 25mins to sort out. No apology/complimentary hot chocolate.

The Staff at the hotel were AMAZINGLY warm and helpful!! The location was also just perfect! Loved the free wifi and the great breakfasts!

The rooms were tiny. There was very little cupboard space and no drawers. There wasn't even space for a fridge. We had a room opposite the pub and the bathroom window allowed in so much noise.

Its location and the good gym next door.

It was appalling service, so noisy with misbehaving groups it was not possible to get sleep, bar and restaurant service was awful. Room was poorly maintained with neither sink nor electrics properly working. Wi fi is only to certain rooms, ours was not included. An awful experience.