Mercure Letchworth Hall Hotel  

It was close to a wedding that we attended Good pool & Sauna facilities run by Nuffield Heath adjacent to hotel

poor breakfast facilities, dirty bed spread and the remote control in our room was broken

Very pleasant building and surroundings. Reception staff quite pleasant though not over the top. Room was warm and quite big with a nice view. Nice fitness facilities to use. Food very good and well presented.

Food surcharge. I was unaware that the £30 menu included extra charges for certain items such as Steak and the cheeseboard. The staff did not point this out. The in house internet connection was abysmal. After I'd phoned to ask about access and been told all rooms had it, I found it was useless and I couldn't get a link whatsoever. Although the room was good, the bathroom was poor, especially the siting of the toilet wedged between a wall and the sink... Very difficult for a mature person to use. There was a bicycle parked in the corridor from reception to the downstairs rooms...(reminiscent of the 50's but not nowadays). Fitness centre lacks a spa bath.....

It was pleasantly set in nice grounds local to where we needed to be. As we booked though booking.com it was cheap too!

Breakfast wasn't included and was expensive. Bed was hard and uncomfortable and we had to reset our key card 3 times in 2 days.

The staff were particularly helpful. They seem to have all the answers from hairdressers' telephine numbers to prices of taxi rides to another town. They even gave us bread for our child to feed the ducks on the pond! Really nice atmoshpere, we went there for a wedding and the stay was very pleasant throughout. The breakfast was great, too, kept you going throughout the day.

Location and Staff were first class.

There was a wedding which was lovely, but the noise, and music on until midnight was not nice, and as a result I am not sure if I would stay again.

Very nice hotel with lots of comfort. Friendly people and English breakfast is super! Very large parking as well.

The location was excetional and the grounds well maintained. Within a reasonable distance from some large towns and near main routes to big cities.

The hotel is first class, lovely staff, excellent rooms, clean , very nice and spacy. Hotel staff on hand to give you anything you wish, I asked for milk and balnket and i got it within 2 minutes.

No complaints at all.

Nice peaceful hotel, really friendly staff. Excellent location, off the a1m. Lovely clean and comfortable room.

Stayed over for works function. Room lovely, clean and spacious. Bar staff great.

Found reception staff in the morning unprofessional. We were waiting to pay while they had a lengthy conversation regarding an over booking. We were not acknowledged at all. Also, arrived at half past eight the evening of the ball due to work commitments. Food had already been thrown away, apparently for health and safety. We had to arrange a pizza delivery for a large group of friends which was another expense on an all ready expensive evening.

Easy to find, plenty of parking, attractive building. Receptionist was chatty & friendly, apologised for the room & quality of food.

Dining experience was dreadful and not worth the ridiculous price. Limited and inaccurate set menu, no a la carte option with 7.50 suppliments on an already overpriced menu which I would class as average pub-grade food. Bathroom was dirty & mouldy, tea/coffee spoon was left used from previous occupant, pushed together single beds moved apart throughout the night - metal bar to hold them was broken, sharp & cut my heel when I sat on the end of the bed. No hot water from the sink.

The location staff were very helpful cleanliness.... Will be booking this hotel in the future...

The old building was lovely to look at, The dining experience both in the evening and for breakfast was very good, the food was great as too was the service. The location was the main reason for booking as there were a couple of places of interest we wanted to visit over our weekend.

The only thing we did not like was the fact that there was a christmas function going on and we were put into the room right next to the function room and entrance doors where a smoking ashtray was placed, a complaint was made in the morning and the manager was more than satisfactory in dealing with our complaint