L'Horizon Hotel & Spa  

the setting

Beautiful setting, excellent friendly staff with a perfect beach setting. Would highly recommend.

Excellent hotel with great facilities and friendly attentive staff only slightly let down by incorrect booking details on arrival (room for 2 instead of 3) but soon rectified

Really great hotel would stay again and I am fussy!

Water had run out in their small gym.

The location was excellent and only 6/7 minute taxi ride from Jersey airport. The reception staff were very helpful and upgraded my room upon arrival to an ocean sea view which was beautiful. The english breakfast was delivered on time and was delicious and upon check out, the hotel staff booked a taxi for us to take us to the airport which arrived in minutes. Brilliant weekend and stay at L'Horizon.

The best thing about this hotel is the view overlooking St Brelades Bay. For a special occassion this hotel is worth booking but you are definately paying for the view not the room.

I had specifically asked for a room with a balcony, not a terrace and had received confirmation to that effect. We were given a room with a terrace! When I complained reception staff at first said they couldn't move us as the hotel was fully booked with a company conference but eventually they said they would move us the following day. We then got a room on the second floor with a somewhat small balcony, no room for table and chairs, but the view was worth it. It spoiled the first day of my holiday though.

Being left alone

No welcome gift or bottle in room apart from water in the fridge. Bathroom in my Delux room despite being clean, was old and in need of renovation/replacement. Not worth the cost in comparison with other hotels on the island who generally offer I thought the standards in the restaurant for a 4star hotel were poor eg, breakfast - salt/pepper pots were dirty, sugar shaker has greasy fingermarks, tea pot was dirty. Bar staff did not pour drinks - eg beer was delivered with a galss and left for me to pour - not what I expect. despite bveing informed that there were private functions both nights I was there, I felt the standard of food offered in the Terrace was little more than I would expect to see in a poor Bistro. very disappointing for an expensive stay.

I liked the location, which was excellent and the element of relaxation - an 'away from it all' feel about the hotel. The staff were very friendly and efficient. Rooms were kept very clean. Breakfast was good value (we were on a B&B board basis). I would recommend the hotel based on the location.

I would have been disappointed if I had booked the hotel simply for the spa facilities - I would not describe these as luxurious. The rooms, whilst kept very clean, were pretty basic.

Beach location

Public rooms very stark and uncomfortable. Food was disappointing. Hotel far too expensive for what it offers.

The location was excellent-so convenient for everything and with a stunning view. Being in a room above the spa meant there was no excuse for not having a swim first thing in the morning!

Morning paper delivered rather late.

We regret using their restaurant for two evening meals which were very poor in quality, cooking and portion, certainly not expected for a 5* hotel. Also way over priced. We found the Smugglers Inn along the coast which was far superior at a fraction of the price. However the breakfast buffet was very good. I would not recommend staying at this hotel because its nightly rate of £350 is not worth it.

The location overlooking St Brelade Bay - Stunning!