Lion Quays Waterside Hotel and Resort  

We had a super stay. Staff very welcoming. Accomodation first class. Thought the standard of cleanliness exceptional. Would certainly return and recommend.

A minor criticism. Variation of the quality of breakfast. Seemed to occur when coaches and weddings were being catered for. When it was fairly quiet ie Monday morning the quality of the hot food was noticibly better.

The setting is lovely, we had a canal view room on ground floor. Really relaxing atmosphere. Gym and swimming pool facilities are outstanding. Breakfast was excellent and served in the conservatory overlooking the canal. There is even a peacock wandering around in the grounds.

Only one small thing - wifi in rooms was a bit on and off not a very strong signal.

The peaceful setting and the views. We had a car accident whilst on holiday and the staff were very helpful .

We stayed at this hotel a few years ago and did not find the standards as good. It is not a four star hotel in terms of quality of rooms or food. The carpet in our first room was so dirty we had to move roooms. On our third night we were locked out of our room . on our first night the service in the dining area and breakfast next morning was very poor, however this did improve over the next few days. It is still a nice hotel but it is not good value for money and whilst the food is nice it is expensive for what is on offer.

The accommodation was in a perfect location - extremely comfortable and excellent value for money. We have recommended Lion Quays to friends since our stay. Unfortunately our plans dictated that we could only spend one night but we intend to return to your beautiful hotel having enjoyed the warm atmosphere that was extended to us so much.

The staff were excellent - John in the residents lounge was superb . The bed was extremely comfy and good water pressure from the shower. There was a wedding reception in one of the function rooms but the sound proofing was excellent and we weren't disturbed by them at all. Even Eugine the peacock didn't disturb us. It is a beautiful setting overlooking the canal - there is an air of tranquility about the place, perfect for relaxing. The swimming pool in the country club was wonderful - I wish I lived near enough to be a member!

Bed was comfortable and large flatscreen tv was nice

Chose this hotel because it was a Spa hotel Could have chosen any hotel with a swimming pool at a cheaper rate, as you have to pay a lot extra to use the Spa. The jacuzzi is actually only for four people. The room was very small with no air-conditioning, no fan working in the bathroom and no room service at all is available. Breakfast plates were cold and as there were no fried eggs, by the time they arrived my breakfast had gone cold. No cold milk, just lukewarm jugs on the tables, no sweeteners and dirty cups. You have to leave the accomodation and walk to the pub to eat, and walk outside over to the leisure club.

Why are you serving a hot breakfast on cold plates ? Before we were able to enjoy ours it had gone cold. Without exception, everywhere else we have stayed there has been / is a plate warmer so you are able to savour breakfat and not leave any as it is still warm when you eat the last mouthful without rushing it.

superb location right on the canel,clean,good food,easy to find,good value for money

Comfortable hotel in a quiet location with friendly, helpful staff

Staff very friendly wherever you were both hotel and spa resort.

Limited menu choice in the Waterside Restuarante which could have been as it was out of season (February 2012)

Fantastic food and spa, book a package including spa world and half board, very good value for money.

It's not that organised! Reception were very friendly, but there was confusion over what was included in our package. Contact them before hand to clarify!

Very friendly. Excellent service, even had the offer to lift my bike over a stile onto the canal footpath! Good food in both restaurants. Sports and spa facilities very good. Price very attractive. Clean and bright throughout. Very cold day there was de-icer for the car windscreen- avery thoughtful touch . thank you.