The Grand Hotel

A comfy, cosy room and an incredible breakfast.

in are short stay we found the staff helpfull and friendly. we enjoyed the food and the entertainment was exellent.

The food and the staff were first class

Parking was aweful. For that one reason we probably will not return

It was convenient for beach,shopping etc. The big lounge area was nice and the evening entertainment was good.

On my booking and also when I arrived at the hotel I informed people that I had to follow a gluten free diet. At breakfast I was dissapointed that there were no gluten free options provided. I would not mention i if it was only very cheap accomodation but it wasn't. There is also a large asda store very close to the hotel that stock a large range of gluten free products.

convenient for beach and shopsand the receptionist was very quick qnd well organised. bar staff were very affable and quick to serve you

we were given a room on the fifth floor which the lift did not reach. .Breakfast was dried up and inedible. Hotel could do with decorating and re-vamping.

The location is excellent and hotel facilities/staff good. I took my elderly mother and she thoroughly enjoyed her stay, the entertainment in the ball room was just pitched right for the audience and we enjoyed the breakfast. The views from the bar balcony were great and fantastic just to sit out in the sun, drinking & eating watching the boats and passers by on the pier

Parking the car was a nightmare - but once parked I just left it where it was as the location was close to all the amenities we wanted. We were disappointed the lift to the top floor (our room) was not working at the time of our visit as my Mom has difficulty on the stairs now and I had checked there were lifts to all floors before our stay.

The hotel was tired looking, not what we expected for such a place with a strong sense of history. The Grand needs to be re-furbished, not modernised to lift it and bring it back to life.The stay should have been an experience to talk about for all the right reasons, not the wrong ones.

All rooms should be of a high standard with no exception, ours had dirty windows, burn holes in the chair, cramped toilet, no shower and cheap tired furniture. The main lounge area serves drinks and meals from a serving hatch which we found comparable to the WVS at an old hospital. The coffee served from the hatch was not satisfactory for the modern times, breakfast was very good considering the number of guests being served however there should be no distinction between guests in the public areas of the hotel such as the dining rooms and especially at breakfast, the same experience should apply to all.

Nothing stood out I'm afraid

plenty - the parking facilities, cleanliness, size of the rooms, the terrible smell in the bathrooms and the food

The none English/Welsh staff where some of the rudest poeple I ever met.

Very nice views overlooking the Llandudno bay. Sumptious breakfast.

The entertainment at night was good.

We did not really enjoy this stay. The Hotel was rather dissappionting in both decor and comfort. It obviously needs an update as the whole place seems very worn.

We were dissappionted in our room as it was rather cramped, the funiture was worn and old fashioned. There was no shower in the bathroom, which is unusal in a Hotel these days.

Very little, staff were positive despite poor working conditions.

Scruffy, badly appointed, old fixtures and fittings, few facilities in the rooms. Room very small, 2 channels on the TV. The sort of thing you would find in a 1970's Blackpool B&B. A great location, fabulous building and a good opportunity to put together a premier hotel to beat the hundreds of B&B's that surround it. An opportunity completely ignored, a really bad experience.