The Grand Hotel  

The staff were, in a long-suffering kind of way, quite happy to help out with the various difficulties that emerged during our stay. The location of the Grand Hotel is also very good, with views of the entire Llandudno bay and the the Little Orme. The building itself is certainly the grandest of all the hotels in town, which does make one wonder why it has been allowed to suffer such sustained neglect.

For a building that is architecturally very impressive, the Grand Hotel has been allowed to suffer a sustained and inexplicable decline, evident in all sorts of ways, from the windows that have not been cleaned in many years to the general atmosphere of decay and creaky floorboards. The food served at breakfast is extremely poor, being based on the cheapest possible ingredients. Some of this would be excusable if the prices were reasonable. But they are not, costing probably twice what one would expect to pay for such a hotel. I wish I had taken my family to one of the many bed and breakfasts still with vacancies at the time of our visit, which would have cost the same money but provided a quieter and more congenial experience and much better food. Our stay is proof to me of how an over-reliance on finding hotels through the Internet can actually result in paying a good deal of money for a poor service when superior, if less well promoted, accommodation is available. It is quite sad to see how the Grand Hotel has fared in recent years. The decline of what should still be an impressive establishment is baffling. What are Britannia hotels up to?

We enjoyed the hotel for its sea view, easy access on to the pier and the variety of entertainment It was also great that we could take our small dog on holiday with us and walk him on the promenade and pier. Tea/coffee/hot chocolate and biscuits provided. Some staff were very friendly but others needed to go on a course in customer relations.

The parking is an issue as at times we were unable to park near the hotel, which is all pay and display. Food is poor, for instance at breakfast there were no croissants, fresh fruit, mushrooms or fresh tomatoes.Evening meals were bland and did not have variety i.e. roasted parsnips, but no other vegetables, at one meal. Rooms need updating, for instance,no hook on bathroom door, no hair dryer, old style TV so no digital channels, wood chip wall paper, very thin pillows and cheap duvet. Hotel caters mainly for coach parties of elderly people. Independent travellers are given a 9 am breakfast slot (causing queues) and the entertainment seen on a Monday is repeated on the Friday as the coach parties have left.

the entertainment was excellent especially Josh and Holly and the girl dancers

For value it was very good

The first room we were given was very small. Supposedly a double it was barely adequate as a single! The window would not open and the "maintenance" staff could not release it.We were told all the rooms were full so we could not have an alternative. On telling the reception staff we wished to leave and wanted our credit card cancelling surprise surprise another room was found!! This was better but still on the small side. In addition the bath tap could not be turned of fully, so we could hear running water all night.Needless to say we will never return to this Hotel and will actively advise friend never to go either.

The Grand, must have been just what it name says, but that was long ago. It is a very tired building now, and not really fit for the purpose it was built for so very long ago. I doubt a refit is really the answer, sometimes one has to be cruel to be kind. Pull it down and start from the beginning again, there comes a time when you have to say good bye.

Receptionist quickly upgraded our room to a sea view as the room we were given smelt like previous occupants had been smoking in there. Apparantly it's a non-smoking hotel. Nice location, limited free parking. Or £1.10 per night nearby.

Our room was basic, but Ok. Kettle & tea & coffee but no extras like ironing board, hairdryer, internet/phone or fridge. The sea view of the bay beach & promenade was great. It was too hot and we had no windows so we had to open the balcony door all night. We were late down for breakfast (9.00 am) & felt that although there was plenty of food it was just put out once and not topped up as it was taken. Althought I'm over 50 I did not enjoy the entertainment which was aimed at the over 70'S.

The room was discraceful, shoer fell off wall, curtains fell off rail and we could not close window - We have been promised a full refund

The walk along the Prom.

This Hotel was once a truly Grand place, but, unfortunately is now a little run down. It desperately needs a great deal of T.L.C. and even the windows did not appear to have been cleaned in months!

I stayed in a family room with my 2 sons and I was really pleased with the room - good size, large en-suite and best of all the room had a door opening out onto a balcony with sea views. Sea air and the view of sunrise over Llandudno Bay in the morning was the highlight of my stay. All the staff I met were very approachable.

The food was lovely but the vegetables overcooked to my liking.

food room cleanliness of room attitude of dining room staff only one lift working

The Hotel Staff were friendly and helpful. The room was clean and nice and warm.The food was excellent with a wide choice available and we like the buffet dining room where you can please yourself what you want. There was also a good choice for vegetarians.

The location is excellent - ideal for shopping/entertainment.

The bedrooms need updating badly. Also more heat needs to be applied to the bedrooms and dinner - both were less than luke warm.