Sofitel London Heathrow

Convenience of airport location was great for a one night stay.

The hotel is very conveniently located being connected to Terminal 5. The staff is very professional and the hotel itself is spotless.

I had a problem with my air conditioning in my room. Despite being set at 18 degrees the next morning it felt like 32 degrees in my room while the corridor was freezing cold.

The proximity to T5 and the Luxury.

Excellent position situated at Heathrow airport T5, very quiet and new.

Perfect for an over night stay while transiting London, well connected to T5 saved dragging luggage in and out of London on the train

Out of normal hours food options limited to the relatively expensive room service, not good when your jet lagged and have woken up at 3am needing to eat.

I loved the bed and the Tea 5 room. Such relaxation.

Wished there was a minibar

I like so many things about this hotel; How easy it was to find. When you come out of the lift from the car park below, you get a sense of relaxtion, culture and fantastic ambience. Everything is perfectly signed in the hotel, like restaurants, bars and the reception. There was a slight queue to check in when we arrived, however we barely stood still before a member of staff came to us and welcomed us, taking our name and informing the receptionist that we would like to check in. Check in was incredibly quick and easy and the receptionist was very professional. Our room was lovely and fautless, for the price I paid I was expecting alot less, however, I couldn't have hoped for more. It is so quiet in the room, seeing as when you step outside it is so noisy, not even people in the corridor can be herd. We dined in Brasserie Roux, the decor is beautiful and the food was delicious. I would recommened this hotel to anybody and I will certainly return.

I hate to mention this but it did dampen our departure, when we went to leave the car park and pay at the machine the tariff quoted 40pounds for up to 24 hours (non residents) and 15 pounds for residents. I felt a bit cheated by this as we had spent alot of money in the hotel the night before and thought there could be more information on how to get resident rates via the machine.

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The hotel room has everything you need, and is very comfortable and quiet. The proximity to Heathrow Airport is the reason we booked the room, but the hotel is first class!

The dining room closed at 10:30, which is early for travelers in Europe.

it was all good :-)

The hotel staff and its facilities were outstanding, just as one would expect from its rating and reputation.

We got a good price for the room via Booking.com. We ordered room service for breakfast as my husband was ill and we had an early flight. I expect room service to be expensive, but this was way over the top. A mediocre breakfast for two cost nearly as much as the room--with service charge and tip it was nearly $100.

The room was very comfortable and well-maintained. Totally convenient for our British Air T5 morning departure.

Everything in the building was sealed; it would have been nice to have been able to get some fresh air. Billing mistake (we were charged for two dinners) took a bit of time to straighten out.