London Bridge Hotel  

This was our 3rd visit and the level of service is excellent and always consistant. There has been a lot of building work going on around the hotel every time (building new underground London Bridge Station) but each time room has been very quiet. We have had breakfast at the hotel which is very good but also there are lots of really good brefast places close by (try Borough Market a fantastic foodie Market). The hotel cost is very reasonable for what feels like an upmarket, luxury hotel.

This was a great little boutique hotel located a block from the London Bridge Rail / Underground station. Tower of London, Saint Paul's, Globe Theatre all within walking distance and the river walk is close and lovely. The Concierge staff at the hotel were exceptional. Reception was O.K., but not nearly as service oriented as our Concierge's Ivan and Phillipe.

I thought I'd reserved an exec suite but it was a basic room so seemed expensive. Flashing light in the bathroom was annoying. Not enough milk sachets for tea. Concierge was rude when we asked to book a taxi for later - told us we should walk to The Globe Theatre! Asked for Room Service at 0130 and the chap on the phone was rude and unhelpful so we gave up!

Personnel quite friendly and helpful.Great Location

The fact that we had to find our room like in a jigsaw when we arrived.Minibar was not available.

Rooms are well designed and comfortable. Great location for exploring and easy transport links into central london. We stayed for new years eve so were not in the hotel for very long but we found our stay very pleasant and would recommend the hotel for friendly staff and comfort.

Unable to understand the receptionist

The staff were extremely helpful and friendly. The hotel itself was beautiful and so clean

I did not like the kettle in the drawer, I am sure it could be a health and safety issue. The drawer has to be left open to boil the kettle. If the kettle has to be fixed in place I am sure somewhere else could have been chosen such as on a small table.

At first sight this hotel seems O.K.

At night there is the noise of ventilations in all the bathrooms. The droning gives you the impression to lie in an airplane. Don't forget your earplugs and sleepingpills. And a second warning: in case of a fire, you will be trapped.

location

noise outside

Excellent customer service with the exception of below. Internet access.

Requested a mini-frig. I was given a freezer that froze my fruits. A replacement was promised but never received.

Was made to feel very welcome on arrival. Reservation details ready. Upgraded my room free of charge which never epected too. Room amazing. Design and layout superb. All room facilities, towels, bath robes, toletries just added the final touch. Loved it. Would strongly recommend to anyone!

Nothing.. Top hotel :0)

It was far less noisy than the location would suggest - indeed it was almost silent

Location

The inefficiency of reception staff who did not have a room ready at 17.00, could not differentiate between a mr and ms and did not know if my bill had been settled or not.