Mercure London Paddington  

The hotel is located conveniently at the Paddington station which is a great advantage as Padington is one of the main stations with direct link to airport by heathrow express and other statons.

One hotel staff who checked us in was very uncooperative and rude. I had clearly indicated the king bed and selected same from the various available but was checked into a small bed (130 * 160) and he maintained, to my utter shock and dismay that this was the promised large bed. The room was shockingly small not more than 5-6 sq mts. It was fit to be a small store or janitor's storage space. The fron office staff refused to cancel the booking and said they would charge two night's retention in case I cancelled. The situation was resolved by a call to booking.com where Nick was very courteous and offered to cancel the booking if we were not satisfied with the alternative offered. We only opted to stay as the alternative room offered was better and we were in no mood to go through the search and shifting of place. But I will ask all looking to book this hotel to be vary careful about their choice.

Staff were helpful and friendly

The room was the smallest hotel room I have ever had to stay in. There was very little room to move about and it was unpleasant to be in. The lighting was also poor and it wasn't even possible to relax in the room and use the computer or read the paper. We spent as little time as possible there and will not book this hotel again. The image of the hotel and the rooms on the website were deceptive with the result that I fthen felt very disappointed when I arrived at the Mercure Paddington.

Access to London Underground, trains.

Room was about size of match box and did not match picture on website in any respect.

its location as we were travelling from /Heathrow the next day

The double room I booked was extremley small. The double bed was pushed up against the wall so one person had to climb across the bed to get in. Two people could not get ready at the same time. Did complain but the front of staff didn't really understand!!! There is no way tho room should be discribed as a double room, it was hardly big enough for 1 person. Very disappointed.

Central Location close to Paddington Station

Tiny Rooms.. Not comfortable.... Not 4* Standard...

Primarily its vicinity to railway station. the staff were very friendly and could not do enough for youWe have stayed at your Bankside and Cardiff central hotels in the past but Mercure London Paddington is by far the best

Very clean room, nice complimentary toiletries. Room small but well designed and comfortable. Convenient location.Quality of breakfast good.

Staff in restaurant rushed customers during breakfast, bringing hot food before people had a real chance to select cereals etc from the buffet table.

The Location

Would have been useful for booking.com to have informed us that the hotel name had changed

Its location

The dealing with the breakfast was confusing.

Location - exceptionally convenient when arriving in town with the Heatrow Express. The hotel is literally attached to the Paddington station. The room was small but well organized and clean. The entire hotel must have been recenlty refurbished. My room was classified as Double room - but for two people it would have been very small. I really liked the hotel - it is perfect for people who spend most of the day out and need a place to rest.

Internet access is not free. I think there are several "plans" that the hotel offers but the hotel should offer free internet. I think however that this is often the case in London. Free TV includes only British channles and there are 10 at most. Maybe a little more variety would be nice.

This is my second over night stay in Paddington London. I was pleased with the ambience of the hotel. Although the hotel is located at a busy location, it was surprisingly quiet and provided the basic facilities I required. I would like wifi connection to free. The pricing for wifi is unreasonable. I doubt most people use wifi for a fixed period of pre defiined hour. If you want charge for access, then it could be based on number of minutes of usage/access. With regard to future stay. Yes - I certainly will stay here when I'm in London.

The Mercure Hotel Paddington is in a fabulous position for National Rail and the Underground. The staff are very friendly and helpful, and there is a locked luggage room which is an asset.The beds are very comfortable and there are tea/coffe making facilities, with biscuits provided. Chocolates left on pillows on the second night, a very nice touch.Rooms are cosy, but some have restricted spabe around the bed. The hotel is exceptionally clean, and can not be faulted. We shall certainly stay there on each visit to London from now on.

Breakfast was extra, and so this pushed up the price, especially as there was 6 of us in our group.It amounted to £120 extra for the weekend.

The staff were great, rooms modern and clean.

I tried to swap a night at Paddington for the Mecure in Edinburgh because I was stranded there due to bad weather. Paddington wouldn't do it so I paid for a night in each hotel. They should have been more flexible I think under the circumstances.