Mercure London Paddington  

Extremely noisy,sirens, alarms, dump trucks, bottles crashing, as next to st marys \hospital and McDonalds and major roads. Airconditioning thermostat on wall, but did not respond to dialling a change in temperature, so hotel quite uncomfortable hot. Could open a window for the cooler air outside but then noise was awful.

Staff were helpful and friendly

The room was the smallest hotel room I have ever had to stay in. There was very little room to move about and it was unpleasant to be in. The lighting was also poor and it wasn't even possible to relax in the room and use the computer or read the paper. We spent as little time as possible there and will not book this hotel again. The image of the hotel and the rooms on the website were deceptive with the result that I fthen felt very disappointed when I arrived at the Mercure Paddington.

The hotel should not be described as a 4 star hotel. The rooms are extremely tiny. The family has used two rooms, one double room and one standard twin. The rooms are so small that no two persons can move around at the same time. As our stay was for 8 nights in total for two rooms, and at our insistence, the double room was 'upgraded' after the first night, but the room is still very small. The television is at one corner which makes viewing difficult. The beds in the standard twin room are put together to save up space, and the air conditioner is noisy throughout. For the price we have to pay, we will definitely not return there. We have used the Mercure hotels before and this one is a complete disappointment.

its location as we were travelling from /Heathrow the next day

The double room I booked was extremley small. The double bed was pushed up against the wall so one person had to climb across the bed to get in. Two people could not get ready at the same time. Did complain but the front of staff didn't really understand!!! There is no way tho room should be discribed as a double room, it was hardly big enough for 1 person. Very disappointed.

Cleaness

Very small room. No refrigerator in the room. I have been in this hotel 5 years ago when it was 3 stars hotel called (quality crown). I found it exactly same as it is 5 years ago with change only in name and it becomes 4 stars

Proximity to public transport and Heathrow Express. Easy walk to Hyde Park. Very good room service and concierge service.

I was pleasantly surprised at the quality of the room considering how much I paid and the fact that it is a London hotel. The room was well furnished and equipped and was very clean. It had both opening windows and air conditioning and the location was ideal for an early get away from Paddingtom station to Wales the following morning. Staff on reception were very pleasant.

The size of the room was small, but I was travelling on my own and was only there for one night, so this was not a big issue. This is not uncommon for London hotels though.

very poor staff, reception was extremely poor, esspecially the young men upon our arriving. room was not cleaned on one day without any compensation??? breakfast is not good and hotel staff does not tell anyone that the better breakfast at the indigo hotel can be used.

Room was small and cramped,extremely noisey and extremely cold

I will certainly stay in Mercure London Paddington again and highly recommend to others. Reception staff were courteous, friendly, helpful and importantly, efficient unlike some comments in other reviews.

excellent location, friendly staff, spotless rooms, very comfy beds and excellent service.....wouldn't think twice about returning.

don't really have any negatives- there were roadworks going on outside our room- but this was nothing to do with the hotel and if you're booking a hotel in paddington due to it's location you shouldn't really complain about outside noise!

efficient helpful staff. Very clean.

Noisy air conditioning unit in room - I mean really noisy.