Renaissance London Heathrow Hotel  

Choice of food ok but standard of catering poor

Clean room. Very comfortable bed.

Ridiculous Internet charges! Will not stay in this motel again because of poor and very expensive Internet access.

Room was ok.

I stayed in the hotel as I thought it was close to the airport. I arrived at Terminal 1 and had to leave for Terminal 5 the following morning. I did not realise I would have to pay for the shuttle bus and had to go back in to airport to get sterling. The bus in the morning was packed to overflowing and many disgruntled passengers. As a further comment, I ate in the duo restaurant and thought at 9pm, the food was basic and limited. The fish looked very overcooked and there was only pork available in the buffet. The Marriott lounge was not very nice either, and nothing to drink except water.

Good staff and understands ones needs

My wake up call was on time. Location is convinient to get fast to Terminal 1 and 3.

Another aging hotel at Bath Road. Not the one you would like to stay at unless you have to. It does not feel like from 20th century, but like 19th. I personally did not liked the bed comfort and had a difficult time finding a sign for elevators within endless corridors, finally taking fire stairs to get down to reception. The room was small and they still charge for Internet.

Convenient and good value for money, especially the 35gbp deal for my wife and I plus guest which included breakfast, wifi and drinks in the exec lounge.

Lovely staff...

Poor room facilities....phone not working...rusted and faded bathroom towel holders and handles... Poor ambience.... not worth for money....room felt mor elike a budget hotel...rather than a star hotel... I wouldnt go to this hotel again.

The room was well arranged and suited best for the night stay.

The hot water was too much hot and the control was not fine. But otherwise there was no problem. Also, the key card did not work for the first time and then i had to call the reception and get a new card had to move back & forth with heavy luggage, causing a little discomfort.

It is in an excellent location for access to Heathrow. The hotel is clean and the staff is very helpful and friendly.

I have stayed here several times but his is the 1st time since their renovation. Asthetically it is pleasing but I was disappointed to see that they retained the same (very uncomfortable) chairs in the bar area. They are striking, but that's about all I can say about them.

Very good place near the Heathrow ( Terminal 1,2,3)

The room was well appointed and clean. The location for LHR T3 was good.

Don't know the source but the lobby, bar and restaurant were filled with the overpowering and offensive smell of perfume. I don't think it was coming from staff or guests. Dinner was not brilliant, little choice on the a la carte, buffet ok but nothing special. Breakfast was very very ordinary with medicinal tasting sausages (should be savory and herby) and the tomatoes were actually burned (how does the chef manage such a thing?). Staff kept asking whether we were happy with our meal - too many hovering around. Parking lot needs some signs to follow in the dark!

Convenient overnight stay for Heathrow Airport.