Renaissance London Heathrow Hotel  

Location

Poor airport shuttle service

The Restaurant was very good. Food was lovely and staff very efficient.

I thought the room was a little bit shabby. I was allocated a disabled room as I was travelling alone. The bedroom was ok but a little bit tired. The bathroom had seen better days and was not as clean as it should have been. I would have expected a bit more from this class of hotel.

Reastrant stay late which good if you are travelling

The room not very clean and bath room was smelling very bad and the TV remote control not working

Ease of access to Heathrow Airport

The first room we stayed in was musty and had a terrible smoke odor even though it was a non-smoking room.

It is close to LHR T5

Staying in an expensive hotel and having to carry heavy luggage a considerable distance with no offer of assistance, or trolley. The rooms felt old and tired. Internet is ludicrously expensive. No bottled water in the mini bar.

The room 2180 was cramped. The heating was a Dimplex fan heater stuck to the wall. Impossible to sleep with this on due to noise.

Only two of the four lifts operating resulting in ridiculous waiting.

The staff were really friendly

It was very costly compated to other hotels I have stayed at. It wasn't value for money

Convenient and good value for money, especially the 35gbp deal for my wife and I plus guest which included breakfast, wifi and drinks in the exec lounge.

Lovely staff...

Poor room facilities....phone not working...rusted and faded bathroom towel holders and handles... Poor ambience.... not worth for money....room felt mor elike a budget hotel...rather than a star hotel... I wouldnt go to this hotel again.

The room was well arranged and suited best for the night stay.

The hot water was too much hot and the control was not fine. But otherwise there was no problem. Also, the key card did not work for the first time and then i had to call the reception and get a new card had to move back & forth with heavy luggage, causing a little discomfort.

It is in an excellent location for access to Heathrow. The hotel is clean and the staff is very helpful and friendly.

I have stayed here several times but his is the 1st time since their renovation. Asthetically it is pleasing but I was disappointed to see that they retained the same (very uncomfortable) chairs in the bar area. They are striking, but that's about all I can say about them.

Very good place near the Heathrow ( Terminal 1,2,3)