Holiday Inn London - Heathrow Ariel  

Close to the airport - instead of a taxi, its better to take public bus from Heathrow Airport Central Station and 6 minutes later be in front of the hotel. 111, 285, 105 - bus stop Harlington Corner, Bath Road. Food was good, room quiet, clean and comfortable, a bit small, but that's overall an issue with hotels in London, staff friendly and fast, tea and coffeee in the room.

WiFi crazy expensive, 5 pounds for 60 minutes. I checked my emails ( 15 minutes), and went for a dinner, when I came back I realized my time is over, as it is not 60 minutes in total, but since the moment you paid. I slept in cheaper hotels in London, and WiFi was free of charge.

easy for Heathrow airportc an get free bus service on the Red buses

The security of the hotel, location which is the last stopon the 'free bus route' operated by TFL at the airport (Harlington Corner stop) which means I am not reliant on the Hotel Hopper buses (£4.50) each way. Customer service is very good for a busy airport hotel.

Noisy customers on the 1st night -hen party in thelobby -swiftly dealt with by staff

Good location and friendly staff.

Not very good service in restaurant and choice of meals not varied. Staff there tended to be a bit stuck up.

Location

Dirty toilet

I stayed to sleep only between 2 flights. The hopon bus = excellent value to get me to H. Inn. However, when I asked for a 6 A.M. wake up call the staff told me to do it on the tv. I expressed concern and they said they'd call me but in a way that I didn't fully believe that they would remember to call me. I set the tv "okay" and then shut it off. It didn't make sense to me that it would work as my alarm clock. Needless to say, the room was 21 degrees c and I boiled and then I didn't sleep. The phone rang at 6 A.M. I turned the tv on and the tv turned off at 6:30 A.M. so I didn't understand that. I heard noise from the hallway and my neighbors. I would not return to your hotel but would return to the ibis next door.

Easy access to Airport

Facilities such as internet access was at an additional cost. I expected a hotel chain such as this would have had free access to the internet.

Location, ease of getting to, decent bed, no-nonsense amenities. Perfect for en-route traveller. If not with a lot of luggage, very easy take any of the commuting buses to and from nearby bus stop: faster and often courtesy, much more flexible than Hoppa.

Smallness of room, building (esp. Carpets and bathroom) needs some refreshing. Low ceilings. Otherwise fine for quick stopover.

Lovely welcome after a long journey. Very comfortable room at a reasonable price.

At registration I was presented with various options and upgrades. Good idea.

Location

Cup and teaspoon not clean there was some smudges on them.

Convenient and bed was very comfortable.

Price for Wi-fi is a bit much. Should be included in room price and the per hour rate is way too much.

Friendliness of staff and facilities

It's time for a lick of paint..............