Premier Inn London Heathrow

Friendly staff, reasonably easy access to Heathrow airport, clean rooms.

It wasn't as easy to get directly to London city centre as I expected, and I was disappointed that the shuttle cost money to get us to the airport (I thought that would have been a part of the hotel service).

Very well situated for travel from Heathrow airport, and airport shuttle bus delivered to and from the door. Clean and comfortable rooms, helpful staff.

Very convenient to stop over for Heathrow early flight next day with Q parking next door. Good eating ameneties on site.

Long queue at check in

Cheap clean room

Had trouble with television and called reception let the phone ring for about ten minutes with no answer had to go down to reception to finally get the television working.

Best feature is the Costa Coffee Bar which serves great skinny, decaf lattes 24 hours a day! Good soundproofing in rooms. Luggage carts available. Hotel Hoppa bus.

Reception phone not answered.

The convenience. Easy dining and check-in, easy transport to and from the airport.

Noisy children inside the reception area at the play area.

Usual good standard of rooms - Especially liked the fact that the beds in the twin bedded room were like small doubles. This made it a very comfortable experience.

No

Everything was fine. The entrance is large and imposing, the breakfast was excellent and the staff were perfectly helpful.

All disabled car-parking spaces were taken up, over 50% of them by tradesmen's vans. Either most traveling tradesmen are disabled these days, or they just don't care, and park anywhere there's a space. Can't someone at the hotel just remind these people that they have legs for a reason, or are they just too tired to walk an extra 30 meters after a hard day's driving around?

Very impressed with the entrance and check-in. The room was smart and clean. The hotel is next door to one of the best long stay carparks at Heathrow

Close to LHR airport, quiet, airport bus service, parking, good size room and bathroom, and comfortable bed.

Slow service in restaurant and food marginal, Costa service and food (scone hard as a rock and surly attendant), charge for use of computer in lobby for email. Courtyard looks like prison yard.

The comfort and quality of fittings in the room were comparable to those in much more expensive hotels. The room and bathroom were larger than average, and our bathroom had a bathtub - very appreciated! The beds were exceptionally comfortable. Although located at the airport, our room was very quiet - we couldn't hear the airplanes. The staff were courteous and seem very well trained: all personnel smiled and greeted me in passing. The restaurant food, particularly the full breakfast, is very good - attractively presented and plentiful.

I noticed that the check-in service became overwhelmed when a high-demand period occurred. People were frustrated at the long waits to be checked in. However, this was not our experience since we had checked in earlier in the afternoon.

Good access, good service, very reasonable, good food, very quiet, exceptionally good throughout, will recommend.

Very big room, reasonable price