Premier Inn London Heathrow Airport (Bath Road)  

I stay often at the Premier Inn Heathrow. Mainly because I come to London for shopping and theatres etc but also I stay there before and after flights from Heathrow. During this stay the Hotel was undertaking refurbishment and the main restaurant was unavailable. However, a staff memeber phoned me before my stay to advise which I appreciated and the all the staff, without exception, were extremely helpful throughout my stay. Staff training in customer relations is clearly very good indeed.

I've never had a problem at the Premier Inn Heathrow that hasn't been sorted. During this last stay there were some pretty awful guests in the room opposite. Clearly very drunk and making a lot of noise. When I spoke with reception, it was sorted immediately. These guests were incredibly rude to the staff and in the end were escorted of the premises by the Police. The staff handled this difficult situation very well.

Very clean! Easy access with a bus stop right in front. Only two floors so no long wait for elevators. Very friendly and helpful staff.

The advertising says there is a shuttle to the airport. It needs to be pointed out that the shuttle is an airport Hoppa bus that costs £4 each way per person. No complaints about the hotel itself.

The most outstanding feature is the staff. Outstanding.

We stay at the Premier Inn Bath Road often. It is very comfortable, very clean and the staff are friendly and helpful, the food is delicious and I've always been a fan of Costa coffee.

Convenient location to the airport. Excellent staff who go that extra bit to be helpful and seem happy to be doing it.

That the Hotel Hoppa bus no longer drops off and picks up at the door but one has to carry their bags up to the bus stop on the road. However the reception staff were quite happy to give assistance with the bags. Free WiFi connection on the premises would be nice.

What a disappointment - booked via the Bookings.com website. I entered in the postal code in the sat nav and it took me to the Centre of Hounslow !!! I called the hotel on the number that was on my booking reference 0870 607 5075, and after an exhaustive list of "press number for..." the phone rang and rang and then went to a hotel answerphone. On arrival at the hotel I was expecting 1 or 2 staff - but there was 4 at reception ! what a joke ! I questioned about the postal code and was told " oh we have 2", and asked about the telephone to be told " its a lady out the back office that has the responsibility of answering phones not us. All in all I was due to arrive at 11pm, and with all the re-routing and delays its was 12.30am before I arrived !!!

Such a comfy room but my other experiences ruined the stay.

Very happy for the hotel's service and good value. Close to heathrow airport, besides hope on bus take you to airport, you also can take local bus to centre bus station - terminal 1-3 for less.

1 mile from London Heathrow airport

Nothing. Everything was good.

New, clean, service oriented staff (lots of staff 'on training' so service by trainers v good). Food okay.

Cluster Issue with WiFi: [1] False advertising - so-called 'free WiFi' was for 30 minutes only - which ran out well before 30 minutes usage time had elapsed [2] Paid WiFi for 1 day at around 10PM that expired before the next morning (presumably at midnight). [3] Required to pay again for "2nd" day - i.e. paid twice for a single overnight stay when advertised as free. [4] WiFi help / sale Website obscure - not intuitive - did not tell me about minutes remaining or the foregoing! I eventually established what was needed by trial and error. Not sure the self-help check-in is a good idea - I prefer a real person to know I matter ( I was helped by a person so I didn't experience that computer driven self help).

Very well trained staff & very helpfull too

No wake up call available

We stayed at the Premier Inn to avoid a long, early morning drive to Heathrow prior to an international flight. It is very conveniently located. The staff were very helpful and friendly. The rooms are small but comfortably furnished and clean. Good value.

The Premier Inn lies just outside the "free airport hotel travel zone" for the London buses, so you have to pay to the local bus to get to Heathrow (t1/2/3). The hotel participates in an airport hotel shuttle service, which is twice as expensive as taking the local bus service. So the lower cost of the room is offset to some extent by having to pay for parking (if you have your own car or a rental car) or transportation to the airport.

Found after a tour along Bath road but the search was wort it as the hotel was good. Found it a long trek to the room with lots of luggage and a trolley would have helped. Was glad to be so near heathrow for a morning flight and will use it again. Thanks

Just the distance to the room was a long way for an elderly guest,

The self-check in only made things more confusing because I couldn't tell where to ask for help from the hotel staff. Also, I tried to call them three times on the day of my check-in to ask where I needed to catch the hotel shuttle from the airport and I never got to talk to a real person or got an answer before I arrived. And because I never got an answer, I ended up going to the wrong terminal.