Lonsdale Hotel  

Location is superb at Russell Square - but that's where it ends.

From the moment the disinterested and sour-faced staff go through the motions of check-in, one has a hope that things can only improve. Oh how wrong ! The carpet of the circuitous stairs leading to the second floor room appear to be stained with vomit and/or urine, Upon struggling to open the door one finds a 'cell' barely with sufficent space for the two single beds it houses. The carpet is non-existent and at best thread-bare,the exposed flooring splintered and uneven. Sparse furnishings are ad hoc and decrepit. With barely sufficient space for the suitcase, one needs to balance it vertically upon the wall - a surface which has been actively used as a handkerchief by previous occupants. The neat perspex cube posing as a shower recess is surprisingly functional with excellent shower pressure. However on searching for the toilet, one finds there is none - it exists twenty metres down the hallway. After finally falling asleep on the cheap foam mattress, I awake scratching, turn on the light and discover small black roaches over the pillow. True I have stayed in worse accommodation than the Lonsdale hotel - however they have never had the audacity to classify themselves as a hotel, nor charge the inappropriate rate of this establishment. I would not recommend The Lonsdale to a rodent.

The location was close to where we were going.

I was extremely unhappy. Filthy room, staff were unhelpful, when I asked to speak to a manager about cleanlyness of room they refused, when asked to clean cobwebs they said they would, and didn't. Feel like I have been faulsly advertised as the hotel looked nice in pics, but not somewhere I will ever consider staying again. Certainly wouldn't recommend it to a friend. Or even an enemy.

close to theatreland but quiet

came away with many itching spots

Ideal central location if you just want a bed. Bed fairly comfortable

Double bed in a room only big enough for a single, so bathroom and cupboard doors wouldn't open fully. Water damage to bathroom door. TV not working. No toiletries except soap and no tea/coffee

It was very affordable and a great location in london, a five minute walk from russle square underground. The staff were able to check our group in early so we could leave our bags there while we were out,

You get what you pay for I suppose, it was very dated, shared toilets, no internet and cold. The shower was a bit cramped too, and in one of the rooms the hot water didn't work.

Hot water and clean sheets but little else. On one day the room was not made up!!

No breakfast facility

never go to this hotel！

very friendly and helpful staff, excellent location, reasonable price.

Walls very thin, could hear other guests. It would have been great to have wireless in the room.

Cheap(ish) and good location.

I found the receptionist rude when we arrived. The people in front of us did not speak very good English and just got punted off to another hotel - I don't think they were even given a taxi, just an address. I thought that was a very poor way to treat visitors to GB. Having said that it was cheap(ish) and all we wanted. Looking back I really wish that I had helped the visitors in front to find their alternative location as it might have shown GB in a better light. I will put below that I would recommend the place to other travellers but as long as they don't mind being given a new location on a bit of paper and told to make their own way there.

Location

Located conveniently for Russell Square tube.

Hotel was too hot; furnishings were of poor quality - my bed collapsed during the night!; Bathroom facilities were poor; no refreshment facilities at all; place is in need of decoration & refurbishment.

Thanks for the opportunity to provide feedback. I have travelled extensively in South America and stayed in very basic accommodation. Nothing, though, as awful as this hotel. I am now nursing at least 20 flea bites. I killed at least 3 fleas while I was at the hotel. The hotel bed was not made when I arrived but it was only later that I realised that the sheets had not been changed from the previous guest. The sheets were not changed nor the bed made while I stayed the 3 nights at the hotel. Neither was any attempt made to clean the room. The hotel needs to be reported to environmental health and the London Tourist Board and I assume you will do this immediately. I have no problem with the hotel being spartan but this hotel contravenes health and safety regulations. It's existence in London is a disgrace, I assume that the owners will at some point be prosecuted.

There were no good points.

Un helpull staff, dirty rooms, no tv or kettle in room, beds dirty. Not a good hotel and needs removing from your listings in my opinion.