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Show map Macdonald Portal Hotel, Golf & Spa Cobblers Cross, Cheshire

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Newest reviews for Macdonald Portal Hotel, Golf & Spa Cobblers Cross, Cheshire

  • Susan
      United Kingdom
    September 16, 2014

    The service at the restsurant was poor.

    6.7

  • Kristian
      United Kingdom
    September 12, 2014

    The whole visit was good - however little pricey of the two days

    Price did not reflect the hotel

    7.5

  • Anonymous
      United Kingdom
    September 2, 2014

    Food and service excellent

    Necessity to book evening meal at least 24 hours before.

    9.6

  • Marcus
      United Kingdom
    September 1, 2014

    Well conceived, well run

    9.5

  • Anonymous
      United Kingdom
    August 31, 2014

    Excellent breakfast with local produce. Beautiful location. Spa and leisure facilities excellent. Spacious, modern bedrooms. Friendly and informative staff.

    Restaurant prices very expensive. Dirty housekeeping laundry in hallway all day.

    7.9

  • Michael
      United Kingdom
    August 31, 2014

    Excellent room. Big bed. Fantastic pool facilities

    Prices of food and drink were ridiculous and food quality was poor! Found a pub 10 minutes up the road with superior quality food for quarter the price.

    8.8

  • Martin
      United Kingdom
    August 24, 2014

    Good side room - great staff - pleasant location

    Very limited time for children in the pool, bar menu so expensive we ate elsewhere

    7.9

  • Sharon
      United Kingdom
    August 24, 2014

    The staff were very professional and extremely polite and courteous. Well done.

    10

  • Paul
      United Kingdom
    August 21, 2014

    Comfy Beds Good sized bedroom & Bathroom Friendly Staff

    Rip off bar prices - So much so that the bar was empty when we returned from eating and drinking in Tarporley! Cold Swimming pool Dusty chairs in bedroom

    7.9

  • Paul
      United Arab Emirates
    August 20, 2014

    The setting was great, handy to local restaurants and supermarkets.

    Lack of air conditioning. This affected the quality of the sleep far to hot!!

    7

  • Raine
      United Kingdom
    August 19, 2014

    It took more than an hour for the sandwiches we ordered in the bar to arrive. And when they did the bread was poor quality and more butter/spread than there was filling, most disappointing as standard of facilities and room and staff was otherwise good. We decided not to have breakfast as a result.

    6.7

  • Anonymous
      United Kingdom
    August 17, 2014

    Good location with nice surroundings. Bath and shower in room. Mistake with bill when checking out as we were charged for food we did not have, however this was settled without any question.

    Paying for wifi and a fee for settling the bill with a credit card was a bit much when you consider the price of the room. This is not a budget hotel and should be included in the price not an additional cost.

    7.9

  • Pamela
      United Kingdom
    August 17, 2014

    Quiet room once it was ready.

    Despite checking in later than 3pm the room was not ready we waited till about 5pm for the child,s bed to arrive,l had to ask 3 times for the bottled water.Despite booking for a twin room with rollerway bed the room was only ready for 2 people l actually felt that we were being treated as if we were on a cheap deal

    7.1

  • Ber
      Ireland
    August 14, 2014

    My dad is elderly, the room was in a perfect spot for him, not too much walking. The staff were absolutely excellent and very friendly. The food was top notch. Very relaxed visit

    Found the protective covers on mattress and pillows uncomfortable...too hot and uncomfortable. Wish there was another way!

    8.8

  • Dionne
      United Kingdom
    August 12, 2014

    The evening meal we had was superb

    After a very long day at oulton park, we came back to our room to find a dirty coffee cup that my friend had had some 16 hours earlier, still on the window sill, the same with the water I had left in a glass. In fact, apart from the making of the bed and towels and toiletries having been refreshed, the room had very obviously not been touched! Not what you expect to find when we were paying nearly £500 for a 2 night stay. Then to add insult to injury, we tried to order 2 brandys via room service only to be told no as the bar had closed! Then we enquiries about hot food, again no, room service stops at 10pm!!! After having to get the night manager up to our room in the middle of the night to air our grievances, we finally got our brandy (but no got food) I fear the brandy was to try and smooth over the situation and nothing more. All in all a very disappointing experience!

    6.3

  • Neil
      United Kingdom
    August 12, 2014

    Fantastic location with terrific views, beautiful large room with balcony, excellent cuisine. Staff very friendly and obliging.

    9.2

  • Malcolm
      United Kingdom
    August 9, 2014

    Everything,food,facilities,room

    9.2

  • Gerry
      United Kingdom
    August 3, 2014

    Layout of rooms to public areas, staff were very helpful, courteous and engaging. The Duty manager was very supportive and helped to make our stay comfortable and enjoyable.

    It was a very busy weekend, Car Fest was on nearby and the restaurant was a little slow between courses and little things like drinks took about 10 minutes to come to table. Nothing critical!

    9.2

  • Stephen
      United Kingdom
    July 28, 2014

    Location and grounds are fantastic, even for a non golfer. Food is excellently prepared and very good quality (only ate in bar, other than breakfasts).

    Prices of drinks (but probably comparable with other hotels of this quality). Well furnished and good sized room was let down by broken light bulbs in two lamps, and a slight 'musty' smell (but it was very clean.)

    8.8

  • Barry
      United Kingdom
    July 27, 2014

    Lovely place to stay and friendly staff.

    Price of drinks

    9.2

  • Colin
      United Kingdom
    July 25, 2014

    Facilities

    Price

    7.1

  • Charles
      United States of America
    July 25, 2014

    I don't play golf, but the entire place is beautiful. Very clean, neat and just a nice place.

    9.6

  • Nick
      United Kingdom
    July 25, 2014

    Location, comfort and staff all very good

    Extras were very expensive. £10 for glass of wine at the bar £17.50 for breakfast ( no cheaper continental option) Charging for wifi just rubs it in

    7.1

  • Sandy
      United Kingdom
    July 25, 2014

    hotel selected as matter of necessity due to a friends wedding in the area.

    Faulty towers but worse. Room was in a state of disrepair with the shower head held on with a jubilee clip and some sealant tape!.. Breakfast served cold and bearing no resemblance to what was ordered. Juice was so off it was fizzy. Lunch, sat for an hour in which not even the drinks came so gave up. Staff were definitely not set up for success!... £500 for a two night stay in something not even on par with a travel lodge?... Ridiculous.

    2.9

  • Helen
      United Kingdom
    July 16, 2014

    Very pleasant and friendly maids. Also the views of the golf course were nice. The reception staff were informative but did repeated themselves several times..

    The rooms are quite old fashioned. The spa facilities werent the best, quite un inviting and limited. Also spa staff weren't the most helpful nor the most friendliest as we felt we were inturupting their break. The restaurant was disappointing as it was a limited menu and even at a 630pm sitting they had ran out on some of the opinions.

    5.4

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