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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Windsor Castle (0.1 miles)
Show map Macdonald Windsor

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Mercure Windsor Castle Hotel

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Newest reviews for Macdonald Windsor

  • Anonymous
      United Kingdom
    September 1, 2014

    Hotel was amazing, excellent location for LEGOLAND and Windsor Castle.

    9.2

  • Pamela
      United Kingdom
    August 31, 2014

    Room was very luxurious and comfortable. Breakfast first class. Will return later in the year.

    9.6

  • Peter
      United Kingdom
    August 31, 2014

    Friendly, helpful staff. Excellent food, especially the steaks. Wonderful location. Very comfortable bed.

    Poor lighting in corridor leading to the bedroom.

    10

  • Caterina
      United Kingdom
    August 31, 2014

    Comfy rooms and a great shower, best cream tea I have had in a long time and the breakfast was excellent. Staff very friendly and helpful.

    9.2

  • Kim
      United Kingdom
    August 31, 2014

    Staff very helpful and welcoming. From the cleaner,waitress, reception.nothing was too much.

    All good

    8.8

  • Cathie
      United Kingdom
    August 28, 2014

    We'd like the central location and proximity to the castle, shops and restaurants. Staff were friendly and approachable. The room was spacious with good amenities and the towels were fluffy. The welcome cakes and hand written card were a nice surprise too. Highly recommend the Chateau Briande from the restaurant and the Cuma Malbec which was recommended by the staff which was excellent.

    Too much air conditioning in certain public areas, making it a bit chilly when the weather was cold and wet. Lack of private, covered smoking area for hotel guests.

    9.2

  • Walter
      United Kingdom
    August 26, 2014

    This hotel is a gem.cant praise staff,hotel and food enough .How the management keep these standards up is amazing .The best English hotel we have ever stayed in at these prices

    None

    10

  • Adele
      United Kingdom
    August 26, 2014

    Location, cleanliness, polite staff. Lovely rooms. Good food. Lovely breakfast.

    Nothing.

    9.6

  • Lisa
      United Kingdom
    August 25, 2014

    After paying for parking I was told that my car had been moved from the secure underground car park to the street outside I was not informed this may happen and had a sat nav on show

    10

  • Karen
      United Kingdom
    August 25, 2014

    From the moment we arrived we were impressesed by the courteous welcome from the Reception staff,Valet parking and the Bar staff. Breakfast service was excellent.

    Nothing

    10

  • Anastasia
      Cyprus
    August 25, 2014

    Breakfast was excellent and everything in the room.

    10

  • Ghassan
      United Kingdom
    August 24, 2014

    Very luxurious hotel with a very high standard. Everything about it was good from the staff, to the rooms it self. The location was absolutely prime as it's a few steps away from the castle and the local attractions. We booked a suite and we're presented with a complementary creme tea for two. Will definitely stay here again.

    Did not fancy the breakfast selection.

    9.2

  • Ashley
      United Kingdom
    August 23, 2014

    Stunning hotel, sumptuous surroundings , lovely atmosphere. Staff couldn't do enough for you. It felt like an extremely luxurious home. 10 out of 10 & will, without doubt, return.

    Drinks were a little pricey & a few problems at breakfast when the hotel was really busy.

    10

  • Hugh
      United Kingdom
    August 21, 2014

    As always everything

    Nothing

    9.6

  • Mohammad
      Kuwait
    August 16, 2014

    The staff really excellent the best emplacement the suit was very nice comfortable, spacious and very well furnished .will come back soon

    Only the last 4 days the housekeeping was different the room wasn't clean like before????stange maybe different staff

    8.8

  • Andrew
      United Kingdom
    August 14, 2014

    The quality, staff, decor and comfort and location was excellent

    Could not fault our stay.

    10

  • Martin
      United Kingdom
    August 12, 2014

    Everything about this hotel is excellent... Has a pleasant mix and people looking to stay for business and pleasure. Family friendly, dog friendly and great location.... We will be back soon!!! Thanks for the welcoming hospitality!

    No negative feedback

    10

  • Hugh
      United Kingdom
    August 9, 2014

    Everything

    Nothing

    9.6

  • Nicola
      United Kingdom
    August 9, 2014

    Rooms were spacious, clean and nicely furnished. Staff were very friendly, helpful and efficient. Location was amazing! Have stayed in much more expensive hotels and not had such good service.

    Only tiny gripe would be the cooked breakfast. Always delicious but never quite what we ordered! But truly this was not really a problem...

    10

  • Calvin
      United Kingdom
    August 9, 2014

    The staff and atmosphere was great. I like how they were genuinely interested in having a conversation with us.

    The shower wasn't great and we had to clean the toilet seat before using it which wasn't pleasant.

    8.3

  • Maurice
      United Kingdom
    August 9, 2014

    Decor, location

    Breakfast service a bit slow. Freezing aircon in lobby

    9.6

  • Anonymous
      United Kingdom
    August 9, 2014

    Everything. The staff were all so attentive & helpful. As using a mobility scooter were extremely kind. Happy to look after our luggage while we spent a few hours in town before our later departure.

    Hard to find a thing but as a woman I would like it if there were a mirror near an electrical point in the roon so that I could see to dry my hair.

    10

  • John
      United Kingdom
    August 6, 2014

    Location, ambience, room, friendly staff

    Service in the restaurant to slow, mixed up orders at breakfast a real pity as everything else about this Hotel was very good

    7.9

  • Yvonne
      Qatar
    August 4, 2014

    Only stayed for one night but couldn't fault the hotel. We used the parking facility and worked very well but terribly expensive. Would definitely visit again.

    £28 to park our car overnight was way too expensive.

    9.2

  • Amanda
      United Kingdom
    August 3, 2014

    Location, friendliness of staff

    Service at breakfast slow

    9.6

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