Mercure Holland House Hotel and Spa  

I have stayed here a few times with my husband, the hotel is in a great location for shopping trips and international rugby weekends. Rooms are very spacious clean and comfortable, My friends from work who were with me on my last visit were very impressed with the hotel and it's standards. Thank you.

The whole hotel was of a really high quality. The facilities were very posh and the room was gorgeous with an amazing view. Staff were friendly and despite the city centre location it was cheaper than other hotels I looked at!

No complaints whatsoever. Lovely stay.

Spacious room with a fantastic view. Comfortable, big bed. Good spa facilities. 5 mins walk to shopping area. Friendly reception and room service.

Hotel wasn't aware that the package booked with 'booking.com' included bathrobes/slippers/chocolates/toiletries upgrade/stocked mini-bar. After showing them our booking confirmation (they wouldn't take my word for it so I had to take it down to reception), dressing gowns and mini-bar were arranged in reasonable time. It took a second call and a while longer to arrange the slippers, and a third call to arrange the chocolate - which was a joke when it arrived...a Kit Kat (between two!). We gave uo with the toiletries upgrade as we were getting nowhere with the staff. The tea/coffee facilities were lacking...no Tea. When it arrived it was Earl Grey only so we asked again next morning and got some good old Tetleys Tbags!

I was not given the type of room booked in that I booked a room with a settee. Items found under the chairs revealed that the room had not been thoroughly cleaned. Toiletries and towels were set out for a single traveller and not a couple as booked. A large curtain on the window was hanging off and could not be pulled letting in light and a complete lack of privacy in that part of the room. I had enjoyed a previous stay but on this occasion I was very disappointed.

The location and accessibility. Secure care parking. Quality of food considering the price. The staff are really really good in terms of courtesy, helpfulness, knowledge, friendliness and they were very obliging. Usually I have difficulty sleeping in a strange room at least on the first night. However the bed was really comfortable. I can't speak highly enough

Exit from the car park was never smooth! The card was always rejected and I had to press the button for assistance

Definitely location in the city centre and the view from our room on 11th floor.

The staff ignored our requests.

Spa, swimming pool really nice. Warm water in the pool comfortable for swimming in cold weathet. Quite a lot of people in the evening but it didn't interfere enjoyment of the spa at all. Warm atmosphere of the hotel. Good breakfast. Good value for money. Really nice and Spacious room bigger or the same size as in five star hotels with large windows and city view. 10 minute walk to central railway station, less than 5 to the center and the castle.

Lots of floors and people, maybe not good for those who like small hotels

Yet again another fabulous stay. The best Hotel by far in Cardiff for comfort, the bathrooms are spacious, everything is in the right place. Even the car parking is so convenient. Will be back same time next year. Thanks to all the staff.

The location was great and the room had great views over the city. The room was tidy and had tea and coffee making facilitlies.

Executive rooms have plenty of space along with superb views of the city. The Spa is perfect for relaxing after a day shopping or before going out for the night.

A minor niggle, not all freeview channels are available on the in- room tv sets.

Great staff, fantastic view over the city. Nice, clean room with cool furniture, comfortable bed and grand bathroom. Good quality fitness equipment, sauna, jacuzzi and pool all great, shame also available to people not staying at the hotel.

We had to intervene at the reception desk and after 1 hour had to enquiry over the phone once again because noone seemed to recognize our upgrade to executive suite when booking throught booking.com. We were supposed to get complimentary bathrobes, slippers, upgraded toiletries, stocked minibar and WiFi. Eventualy we only received internet password and someone came with drinks to minibar and brought chocolates. Unfortunately bathrobes, slippers and additional toiletries never came. Wi-Fi signal strength was very weak and connection every few minutes was dropping, what a nightmare, why wasn’t the router in our room activated? But overall we are very happy and would definitely recommend Mercure hotel.

Everything there was great staff and luxury rooms! Rooms were spacious and comfy will visit again!

every thing first class . will stay again