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The Promenade, Cheltenham, GL50 1NN – Show map
Excellent location — rated 9.2/10! (score from 298 reviews)
Rated by guests after their stay at Mercure Cheltenham Queen's Hotel.
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91 properties in Cheltenham
Including hotels, apartments, villas and more.
298 verified reviews
They speak your language
Mercure Cheltenham Queen's Hotel's staff speak: English
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Food & Drink
Restaurant, Bar, Breakfast in the room
Free! WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Room service, 24-hour front desk, Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating
From 14:00 hours
07:00 - 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge for children's cots/cribs.
Free! All children under 12 years stay free of charge for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may be applicable.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 298 reviews
Value for money
Show reviews from:
With stylish décor, The Cheltenham Townhouse & Apartments offer free Wi-Fi and freshly cooked breakfasts in central Cheltenham. Theatres, shops and galleries are all within 0.5 miles’ walk.
Score from 577 reviews Superb
Fresh, simple and very modern, this designer limited-service hotel is just a 10-minute walk from centre of Cheltenham. The award-winning hotel has bedrooms and suites to suit all types of traveller.
Score from 689 reviews Good
Situated in the heart of Cheltenham, 81 The Prom Hotel offers free parking, and free Wi-Fi. The world famous Cheltenham Racecourse is 1 and half mile from the hotel.
Score from 105 reviews Fabulous
The Bradley is an elegant regency guest house, which offers boutique bedrooms with free Wi-Fi. The hotel is in the heart of bustling Montpellier, in Cheltenham centre.
Score from 234 reviews Exceptional
Very helpful concierge, polite and helpful reception staff.
Room not available until 3 pm.check in should be 2 pm. Ordered sandwiches in bar at 2 pm , arrived at 2.40.
Nice location, beautiful hotel.
A bit noisy from the street
very run down.No mini bar,no tea making facilities.Mattress was stained.The whole place looked grubby.Grossly overpriced
FELT THE HOTEL WAS "TIRED" AND NEEDED AN UPDATE
We have stayed in Chetenham a few time but it has always been near or outside the town, we have passed this hotel and wished we where staying there. When it came up on a search and saw how reasonable it was to stay there we booked it straight away. Excellent hotel with a great location.
Nothing we didn't like.
breakfast, location, spacious hotel
It's all about service, comfort and location.
Car parking Breakfast
It's a bit tired
The staff as they were helpful when I had to call an ambulance, and also making sure we were comfortable while they searched a room for us.
When we arrived, we were told that we weren't booked at that hotel. Lucky I have got the confirmation to prove that we did book! This shouldn't have happened.
Car park barrier is dangerous
the staff.the breakfeasts.the drinks mixed well the cream teas servedwith care room very clean
Staff, location, cooked breakfast
Bed was uncomfortable
Beautiful building . Very clean. Lovely staff. Fantastic breakfast.
I booked the Merure Hotel online, followed the postcode and could only find The Queens Hotel. It was 21.45, I'd done a 14 hour shift and I couldn't find the Hotel. It was only when I went inside that there was a little sign on reception that said Mercure. The £10 parking fee is outrageous. My TV did not work . The control needed new batteries, a simple enough issue but I was so tired I just wanted to watch TV , not faff with sorting my TV out. No hot chocolate . I did not want tea or coffee late at night, nor did I want to drink alcohol alone. Massive fans roared into action about 5am, right outside my window. Not a problem for me as I needed to get up, but would have irritated me if I was on holiday.
Tired internal decor and furnishings that need updating
Great location. Staff very friendly and helpful. The restaurant manager was outstanding providing excellent customer service. Housekeeping was very good.
The bar is located in a very dark back room which was not very inviting. Although the bar was well stocked prices were a little on the high side. There was only one small lift serving the whole of the hotel.
The location is stunning and the building from the outside is very impressive. The staff are also friendly and helpful.
The inside is extremely dated and of poor condition. Our first room smelt of smoke, second room smelt of paint(freshly painted). Third room was fine. The bathrooms are also in poor condition with cracked tiles and in need of repair.
Room was really nice very clean location excellent
Staff unfriendly and unhelpful
room was comfortable.
Irritating to find the tea & coffee making facilities under the TV and then having to move across elsewhere in the room to plug in. Should have it out on a surface with room to use.
No safe on the room
Not a lot
Generally tired look internally but ok externally Peeling Paintwork in the bathroom Small Bedroom & cramped Bathroom The extra blanket provided in the room had cigarette burn marks in it. Parking Fee of £10 per night for residents that we weren't made aware of until we were leaving. I think that we ought to have been made aware of this when we were checking in and I informed the receptionist of our vehicle registration. Overall we thought it very expensive for the quality of the room that we were allocated. It's unlikely that we will stay here again even though we are frequent visitors to Cheltenham.
convenience for shops and restaurants nearby
We were kept awake until 4.30 a.m. in the morning. Obviously noise from a nightclub somewhere nearby. We told the reception about this and wondered if other people had complained - she didn't seem to think so. We thought it strange for Cheltenham - didn't think a night club could be allowed to play loud music that late into the night. The buffet breakfast could have been hotter A long wait if you ordered a dish
The staff were so helpful and couldn't do enough for us. The room was of a good size and the beds were very comfortable. The hotel was lovely and close to shops. A fabulous breakfast, I would recommend this hotel.
Polite and very friendly staff offering help and assistance at all times. The hotel is in a great location, handy for the centre of Cheltenham and right on the doorstep of the popular Montpelier area. The hotel is full of old world charm and a feeling of grandeur.
The receptionists,porter batman and evening meal waiter were all excellent going out of their way to be helpful. The waiter went and got a map to help plot Cotswold villages on our route home. The room was spacious comfortable and clean, we had a view over the car park but only there one night so weren't bothered it was quiet. The only let down was the breakfast room a long table with dirty dishes was there when we entered and still there when we left, we had to wait for a table to be laid up as there were very few cleared. It wasn't that busy. We would go back as mostly excellent service and a great location.
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