Mercure Queen's Hotel Cheltenham  

The Staff were surley and unhelpful especially at reception. Twice I called from mobile to say we could not find the hotel and not once did they mention the hotel was covered in scaffolding!! Also the food in the Restaurant was less than Sub-Standard. Food bought in and heated - definitely not cooked and prepared by a chef! If it was he needs to be sacked. We were entertaining friends over from Spain and the whole experience was very embarrassing - will never use the hotel again and definitely will not recommend it to anyone.

The hotel is nice and clean though there was renouvation work and scafolding outside. The room was nice and comfortable.

The room we booked did not match the pictures in booking webside. Also we were surprised to find out that the price did not include breakfast the internet was not free and they charged for parking we did not eat in the hotel so we dont know how the food was.

Central position for both the city for shopping and The Cotswolds for visiting.

We found our executive double room a bit small on arrival and the scaffolding outside obscured our views. However, we were quickly upgraded to a larger room which was superb and felt very grand!

I have stayed here on numerous occasions and I always enjoy my stay!

Location

I had booked an Executive room, as advertised by booking.com but was told this was a mistake by Booking.com, the Executive room advertised was in fact a family room. I was put into a superior (?) double, this was small and completey different from the room advertised, when I complained was told by another staff member this was a mistake by booking.com as they had not made reservation for an executive room and I was then moved to a classic room. The room was large, it had one portable radiator, it was dark, cold, and dusty. Wifi is charged and if you have more than one device you apparently have to purchase another code. Considering the magnificence of the hotel it is a shame the quality is so poor.

The hotel interior is stunning, particularly the staircase. The room was large and very comfortable.

Inadequate milk in the room. Rubbery eggs at breakfast and beans had skin on, however there was a good variety of food and sausages were very good apparently.

Location

Too few staff on duty so constant queueing at front desk & bar - bar range poor - no Christmas decorations whatsoever in bar The Queen's used to be a top notch hotel but now the high tariffs do not reflect the quality of the hotel - more like budget value for a higher price

We stayed at the hotel because we were attending a function at the Town Hall which is very close by and within walking distance.

Extremely well-located, we didn't know Cheltenham and were delighted in where the hotel was putting it in easy reach of everything in the city. Very pleasant staff, good food, comfortable rooms (although rather hot).

The hotel parking cost - it was very convenient, but at the room rates, we felt could have been free for guests - at £10 a day (which came as an unpleasant surprise at the end of the stay) it wasn't cheap. The room was rather too warm - even with the climate control on.

Though the hotel was surrounded by scaffolding, everything was clean and tidy. There had obviously been some up-grading going on and the bathroom was especially smart and bright. Breakfasts were good, and the hotel was conveniently placed for where I needed to be. Staff were all helpful and pleasant.

The rooms we were given werent what we had booked and decorating was taking place in the very same corridor, so we had to change. The hotel its self is very dated with scafolding on the outside, although it is being updated its going to take a very long time to bring it back up to a 4 or 5 star. The rooms are to hot at night so sleeping was very difficult and the air conditioning didnt work. The shower in our room could of done with a new shower head as you almost needed to run around in the bath just to get wet.

We asked to change room as the allocated room was small and had a poor view. They upgraded us to a suite (316) at no extra charge. Hotel is undergoing refurbishment but did not bother us. Good friendly service.

Undergoing refurbishment. First room allocated was dark and small but we were upgraded at no cost.

Good central location

Breakfast was of poor quality and the Parking difficult