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Mercure Queen's Hotel Cheltenham
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When would you like to stay at the Mercure Queen's Hotel Cheltenham?
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Based on
24
reviews
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Individual guest reviews for Mercure Queen's Hotel Cheltenham
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Nikki
With friends
Aberdare,
United Kingdom
December 2, 2009
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Location The four of us had steak and they were all tough. We had a long wait for the meal and ordering of drinks. The staff were good but obviously not enough of them to cater for everybody. |
7.5 |
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Donald
Solo traveller
Burton on Trent,
United Kingdom
November 29, 2009
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Relaxing environment |
10 |
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Sarah
With friends
Princes Risborough,
United Kingdom
September 30, 2009
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Excellent location and has potential to be an excellent hotel! First member of staff met was excellent but he went and rest were poor and not really up to the job. Room was good but two single beds pushed together in twin room with little room to push them apart ( we were staying as two girls sharing a room ) not a couple!Walls in stair area very tired , some money needed to be spent! Breakfast area lovely but staff a little disorganised. Queue to check out very long and two members of staff but only one card machine! I used to live in cheltenham over 20 years ago and always longed to come back and stay in the 'queens ' hotel and although i am glad i did and enjoyed the stay , it could have been soooo much better! But the price was very good! |
6.5 |
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Derek
Mature couple
Evesham,
United Kingdom
September 29, 2009
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This fine old building had been very tastefully refurbished and decorated and this created an atmosphere which my wife and I enjoyed. I was unpleasantly surprised to be charged £10.00 per night to park my car at the hotel as this was the first time this has happened to me. |
7 |
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Joyce
Solo traveller
manchester,
United Kingdom
September 14, 2009
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Like a lot of hotels it is all show and does not live up tp it. The air con in my room didnt work , windows wouldnt open, toilet seat broken ,fan in bathroom sounded like a jet engine, need I go on !!!!!!!!!!!! |
5 |
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Jonathan
Mature couple
Farnham,
United Kingdom
September 3, 2009
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Comfortable, elegant room with pleasant view; helpful staff; convenient car parking; good breakfast. Not being able to have an evening meal in the Restaurant because of the catering arrangements for a wedding party. |
8.5 |
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Geoff.
Mature couple
Uppingham,
United Kingdom
September 1, 2009
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Convenience (especially parking) near town centre. Pleasant dining facilities and bar.. Water not hot enough in the morning for shaving/shower. |
7 |
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Lance
Young couple
Bristol,
United Kingdom
August 30, 2009
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I did not like the fact that on the web-site there is a picture of a four-poster bed to the room I wanted. When arriving at the hotel, I was surprised that I did not have a four-poster bed. When asking the reception why this was the case, I was told 2 out of the 12 have this option, I should have requested it. The web site was not clear on this. |
10 |
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Wendy
Mature couple
Ely Cambs,
United Kingdom
July 22, 2009
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The central location, good for exploring Cheltenham. The breakfast. Good choice at the buffet plus, they have marmite! The friendliness of the reception staff. Masses of hot water for bathing. Interesting building. Our room was adequate but a bit cramped. The decor was tired, large black scrape marks on the wallpaper. We were not aware we would be charged an extra £10 for car parking. |
6.5 |
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Jo
Solo traveller
kingswood,
United Kingdom
July 21, 2009
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location brilliant-close to amenities poor breakfast-little variety and poor value for £ |
6.5 |
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Rory
Mature couple
Lancaster,
United Kingdom
July 18, 2009
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Excellent location with good parking the staff were polite helpful and friendly I would stay there again |
10 |
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Martyn
Mature couple
UK,
United Kingdom
July 2, 2009
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Comfortable quiet with easy access to the centre of cheltenham no need for Taxi's |
7.5 |
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Ian
Mature couple
Pershore,
United Kingdom
June 26, 2009
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Quality of the reception, staff keen to maintain the aura. fantasdtic position in the premier position in Cheltenham. Sense that it was past its best, shabby in the corridors. Bed light did not work. |
6.5 |
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Jan
Mature couple
birmingham,
United Kingdom
June 10, 2009
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The whole ambience of the hotel |
7.5 |
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Paula
Young couple
ottershaw,
United Kingdom
May 27, 2009
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Easy walking distance to excellent shops and restaurants The floor boards are very creaky, so despite the nice high ceilings, woe betide you if the people above are early risers, which happened to us both mornings. The room door card is very unreliable and we had to change ours daily, which was a fag walking up and down the stairs [there is lift though] |
7 |
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Paul
Young couple
Leicester,
United Kingdom
May 7, 2009
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This Hotel stands out from the rest, and deserves top marks, all staff were the best, we had dinner in the hotel on the Saturday night, and this was such a high standard, Compaired to the Breakfast we had on the Saturday the following one on the Sunday morning was poor as they seemed under staffed, and under supervised, this was the only problem we had during our stay. |
9.5 |
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Sue
Mature couple
east grinstead,
United Kingdom
May 5, 2009
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It was good value and in a good spot in the city. |
7.5 |
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Peter
Mature couple
Redditch,
United Kingdom
April 9, 2009
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Its location near the centre of Cheltenham I requested that a sample menu be sent to me prior to my visit which did not arrive |
7.5 |
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Anonymous
Mature couple
United Kingdom
March 1, 2009
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Excellent location and fantastic old stylish building |
10 |
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Anonymous
Solo traveller
United Kingdom
February 16, 2009
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Courteous and efficient staff . The room was clean and the facilities good . The room was a good size and quiet , even though it overlooked the street. |
7.5 |
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Anonymous
Family with older children
Australia
January 5, 2009
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friendliness of staff was excellent Noise from road |
10 |
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Claude
Solo traveller
PARIS,
France
July 4, 2009
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Rien ne pouvait etre apprecie...des notre arrivee , plusieurs clients reclamaient le changement de chambres vu l'inconfort. Fortes reclamations. ...On nous affecte la chambre 121 au 1°etage. " l'hotel -la honte"...une absence complete de maintenance . la debandade. Les faits : 1°le seul ascenseur- hors service.-- 2° chauffage central en marche "au maximum"dans la salle de bains.- 3° le lavabo bouche . l'eau usagee restera au meme niveau toute la nuit.4° Le televiseur "hors service - 5° la lampe de chevet principale hors service - 6°prise multiple ' a droite du lit obstruee.7° Au ras de la fenetre , presence de 3 enormes extracteurs "toshiba"d'air conditionne et bruit lancinant toute la nuit..en consequence , multiples interventions -en panique et apres une demi heure et une caisse d'outils-arret du chauffage central . nota : dehors , il faisait deja 29°C..seconde intervention avec chignole pour releve la fenetre bloquee en bas. .... en final :un seul commentaire :le pire de tous les hotels rencontres en 20 ans de business trip |
2.5 |
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Anonymous
Solo traveller
United Kingdom
September 1, 2009
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There are no comments available for this review |
7.5 |
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Alex
Family with young children
Norwich,
United Kingdom
April 14, 2009
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There are no comments available for this review |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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