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The Promenade, Cheltenham, GL50 1NN, United Kingdom – Show map
Excellent location – rated 9.2/10! (score from 308 reviews)
Rated by guests after their stay at Mercure Cheltenham Queen's Hotel.
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92 properties in Cheltenham
Including hotels, apartments, villas and more.
308 verified reviews
They speak your language
Mercure Cheltenham Queen's Hotel's staff speaks: English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs GBP 10 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge in a crib.
All children under 12 years stay free of charge for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 308 reviews
Value for money
Show reviews from:
This charming town house with free Wi-Fi and free parking overlook a quiet, tree-lined square, a short walk from the center of town. Service is friendly, personal and professional.
Score from 239 reviews Very good
In the stylish Montpellier district of historic Cheltenham, this Hotel du Vin features a beauty spa and French bistro. The luxury rooms have Egyptian linens, free Wi-Fi and air conditioning.
Score from 139 reviews Very good
Lypiatt House is a 5-star property in the most fashionable area of Cheltenham. Expect Victorian style suitably mixed with modern decor. The breakfast is popular!
Score from 241 reviews Excellent
Fresh, simple and very modern, this designer limited-service hotel is just a 10-minute walk from center of Cheltenham. The award-winning hotel has bedrooms and suites to suit all types of traveler.
Score from 722 reviews Very good
convenience decor Regency charm and breakfast -very helpful staff
The look of the hotel and its location is fabulous, and the common areas are original and unique. I have used this hotel over many decades as a result.
Room refurbishment was underway when I arrived which was an annoyance. The breakfast was not up to the excellent standard of a few years ago and the cutlery/silverware could have used a good polish.
Comfortable bed, tasty breakfast and friendly helpful staff
There was no one to welcome us in the restaurant and I thought it was quite expensive for a classic room
Location and friendliness of staff
No negative comments
lovely interior. had excellent meal with very friendly staff in the hotel restaurant.
Absolutely nothing I liked about this hotel
Everything when we booked this hotel for our wedding anniversary we did not get what we booked!!! The photos on booking.com did not fit this hotel the room was very old looking furniture was very old. the photos on booking.com showed a very up to date modern room!!! And we never got it!! Would never stop there again this hotel is not a 4 start
This is a fabulous building in a superb location
….it is so sad that the hotel has become second rate with terribly slow service.
The service was good, very polite. Situation excellent in heart of Cheltenham, imposing old building
Rooms did not have double glazing so were a bit noisy from traffic. Hotel is old fashioned in style, could do with an update.
Lack of help from front desk on travel arrangements. Lack of computer room. Choice of who the travellers were in this survey did not allow for Grandmother and her granddaughter.
Central location, staff, food , all of high quality
Very helpful concierge, polite and helpful reception staff.
Room not available until 3 pm.check in should be 2 pm. Ordered sandwiches in bar at 2 pm , arrived at 2.40.
Friendly staff.. good food.
We up graded but was a waist of time no working television and a scolding hot shower unable to use throughout our stay. no breakfast tea and no room service menu..
Nice location, beautiful hotel.
A bit noisy from the street
very run down.No mini bar,no tea making facilities.Mattress was stained.The whole place looked grubby.Grossly overpriced
FELT THE HOTEL WAS "TIRED" AND NEEDED AN UPDATE
The location was excellant
The bedroom needed updating, carpet was very soiled !! We couldn,t book into the restuarent for a meal on saturday and it was our wedding anniversary.They should keep so many tables for residents.
We have stayed in Chetenham a few time but it has always been near or outside the town, we have passed this hotel and wished we where staying there. When it came up on a search and saw how reasonable it was to stay there we booked it straight away. Excellent hotel with a great location.
Nothing we didn't like.
breakfast, location, spacious hotel
It's all about service, comfort and location.
The room was exceptionally hot. When I mentioned this, receptionist asked if we had used air conditioning. I said we didn't know it was there as it was not obvious.
Car parking Breakfast
It's a bit tired
The staff as they were helpful when I had to call an ambulance, and also making sure we were comfortable while they searched a room for us.
When we arrived, we were told that we weren't booked at that hotel. Lucky I have got the confirmation to prove that we did book! This shouldn't have happened.
Car park barrier is dangerous
the staff.the breakfeasts.the drinks mixed well the cream teas servedwith care room very clean
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