The Mad Hatter Hotel  

Good location and reasonable price. Staff has always prompt and very friendly. Room was fairly spacious as clean.

The facilities seem a bit old and need of refurbishing but nothing too bad.

The rooms are more spacious than in some London hotels and its location, close to the South Bank and Waterloo station suited us very well for going to a concert at the Royal Festival Hall.

Good value, great location, nice bar, fair price.

Wish room would have had a/C.

The hotel is quite quirky with a nice atmosphere.

Great location just beside the Thames, close to London eye, Tate modern etc. good range of ales & pies , indeed its most famous for this. Rooms re-furbrished since our last stay , very smart and clean. Fans in rooms are needed as it very hot in them ( mid September ) Close to Southwark underground station (Jubilee line) makes getting around very easy .

Unfortunately stay some what spoiled by totally incompetant staff . we were booked for breakfast , and it was a shambles No milk or orange juice on arrival ,it many askings before the empty jugs were refilled . We ordered cooked english breakfast and this took an hour and a half to cook !! repeated enquiries were met with blank expressions of waiter comments like "its not my fault I only serve ,mabby you complain and not have to pay" not what we want to hear ! This situation unforfunately reoccured the next morning and a complaint ,in writing was made to Fuller's hotels, we still await any reaction from them . This a great hotel ,but it must sort its staff issues to provide the service it has done in the past .

Great staff, great location, reasonable price. Having a restaurant downstairs was a great bonus.

The bed in our room was rather old, otherwise it's a great place for the money!

The location relative to the city and attractions.

No air conditioning

The staff were really helpful and our stay very enjoyable. The location of the hotel is perfect for sightseeing as it's close to so many places of interest.

The room was too hot and there was no AC. We opened the windows which sorted the problem but was quite noisy.

The Location was Perfect! Very easy to get around London from this point with a major tube station just a few blocks down. The staff was nice & as helpful as they could be.

The bathroom fixtures were a little old & the bed was squeaky, but

Friendly, efficient service. Excellent food. Convenient location.

No air conditioning so too hot in room for a couple of nights (22 degrees outside but 27 degrees in room, with windows open). Fans given but did not reduce temperature.

The location of the hotel is excellent. It is close to the river and Waterloo station, from where you have all the transport communications.

Near the hotel the was the road repair, and the hotel provided us with the room with this road view. The noise and smell were awful. We closed the window. Therefore it was very stuffy in the room. Moreover, the staff of the hotel ordered us a taxi to the airport and didn't tell that the price was fixed and it was twice as big as usual market price.

2 pillows - it's pretty nice

Noisy intersection, but near the Thames bridge.