Maison Renouf

Fishbowl at reception desk, nice reception staff

Too expensive..£100 per night for what?..unattended reception desk overnight ..slept in the lounge overnight when locked myself out (not from my room, which I left open, but intermediate door closed)..no answer on emergency help number overnight..charging my card without consultation after left an angry note at reception complaining..ignoring my Do Not Disturb sign to deliver said note by a woman with a bad attitude.. breakfast in room took 1 hour first day and 2 hours second (after calls to remind)..room not cleaned on 2 days when left Room Service sign out..used breakfast trays left in the room, still there when returned at night..shower weak..toilet faulty..no movies on TV..no tissues in room..Raid the Larder stodgy cakes..nothing fresh

It was only a very short stay but the room was lovely - small yet bright and fresh, the beds were comfortable, and the staff were very nice.

The staff were very friendly and the reception was welcoming and clean. Good car parking facilities. Lovely garden and grounds. Rooms quite spacious

Sheets were noticeably stained. No electric plug next to a mirror which makes it difficult for women to dry hair or use straighteners/tongs. No tea or coffee facilities in room which meant you had to go out into the corridor for refreshments. No complimentary bathrobe for use after gym.

hotel was easy accessable but not the luxury described. the room was of a low standerd. and the breakfast could have been better, not worth the money, very dissapointed

the rooms, the bathroom especially,

The fact that we were warned the room was only recommended for single occupancy, but turned out to be adequate for two.

the food was probably the worst I have tasted anywhere.

I liked the decor also nice little touches with refreshments available

The initial greeting was very friendly, checking in was swift, and the room (and bed) was very comfortable.

It lacked atmosphere, probably more to de with how few guests were staying.

it was comfortable and relaxed

The fact it was not a generic chain hotel. Complimentary snacks and drinks at night.

Hotel was modern and "chic minimalist" as advertised, aimed mainly at the younger executive market. Complimentary continental breakfast was very good.

Access to the hotel is via a rear entrance, which was not at all clearly marked and the entrance was difficult to find.

Excellent food

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