Makeney Hall  

Breakfast Good

1. Room not made up next day 2. Very noisy due to extractor fans outside window 3. Wanted to charge full breakfast rate as we had not pre-booked BUT this was not the case as it was stated on page 2 of the booking form 4. Noise from (presumably wedding) guests in the early hours of the morning. Items 1 and 3 were reported at reception on our departure. Loose apologies only with no offer of any recompence.

Setting was excellent, location was good for roaming around the area.The inside areas of the hall were charming, The grounds were amazing, food was good, staff freindly if not experienced for a hotel of this type.

A double executive room was tired and not really 4 star, so hot inside and no fan or a/c.Bed was small and not very comfortable, the matress needed replacing. Bar was not manned and very dis organised. Not really worth a 4 star tag in my opinion, the waiters were young and not very efficient in too many ways, the food took ages on a sunday night, Overall it was ok , but could have been so much better bearing in mind the building.

We enjoy overall package

Restricted choice on the £25 three course meal. Have already recommended Makeney Hall to my sister, but suggested not booking dinner £25 dinner in advance.

The building was gorgeous and the room was nicely laid out and was very comfortable. The staff were friendly and helpful. The views of the grounds and surrounding fields from our room were lovely and walking in the grounds was very nice too. Most importantly the full English breakfast was fantastic!

The only problem we had was not being told what time breakfast was served. Though there was a board with these times on, we missed it. However we were not charged for our missed breakfast even though we quickly had some cereal and fruit.

We booked this hotel a few weeks in advance as we were attending a wedding reception there in the evening. Our room was extremely spacious, but what looked at first like a king-sized bed was in fact 2 singles pushed together and the bathroom fittings were quite dated. The hotel buildings are very nice and it is a beautiful location, but compared to previous experiences, we did not feel that the quality of the room and service received justified the high price paid (£100), especially as breakfast was not included. Before dinner, the majority of hotel staff were (pre)occupied with looking after the wedding breakfast - we were told that someone would take our order from the other room next to the bar (which was in use by the wedding), but noone came. Dinner was reasonable and well-presented, but expensive for the quality (£35 each for one glass of wine and 2 courses) and we missed the first part of the reception as we were unable to get dinner before the reception started (7.30).

The staff on reception could not have been more helpful and pleasant and were a delight to talk to.

The bathroom was very shabby, the lighting in the room was poor and in general the room was tired and in need of a great deal of renovation work. and if this is an example of 'Executive' rooms I feel very sorry for people who book standard rooms.

For a start, I reserved a more deluxe room and although the room was pleasent, I felt the bath was too small, and the mattress really needs changing, the floor would have proved a better night sleep!! Breakfast was over priced for what you got and it wasn't very warm.

My wife thought that the bath was great, although please see comments below also

Bathroom could have been cleaner, grout to tiles black / mould, sadly this let an enjoyable stay down a bit.

Individual, large room with comfortable bed

Breakfast facilities were offered but expensive. Long check in & check out process. Bathroom needed updating.

we upgraded to the briday suite which was a lovely big bright room. Super views of the gardens outside. Hotel receiption staff were courteous and polite. Especially Kathy on receiption Friday evening.

Excellent value for what I paid

The location was lovely with beautiful views and the grounds were kept very clean and tidy. The hotel itself was very grand and romantic. Perfect for the wedding we were attending. The staff were very friendly and did try to help when there were any problems. We would visit again.

The shower in our room did not work and they could not swap us to another room becuase the hotel was fully booked. This was ok as we were next to my parents room but then their shower also broke and did not work so we couldn't have a shower. They were unable to fix it while we were there but did give us some money back although not much.