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The Mailbox (0.1 miles)
Show map Malmaison Birmingham

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Newest reviews for Malmaison Birmingham

  • Jude
      United Kingdom
    August 29, 2014

    The hotel was fabulous but the noise during the night was awful. Constant banging and crashing of people coming home drunk until 5am. Such a shame to go away on a girlie weekend without kids and get such a bad sleep!

    8.8

  • Chris
      United Kingdom
    August 28, 2014

    Location in the centre of town a short walk to bars and restaurants. Availability of taxis outside. Availability of parking. Good sized comfortable rooms.

    No view from room looked to an internal area and other rooms. Cost of parking.

    7.9

  • Diane
      United Kingdom
    August 26, 2014

    Great cocktail bar and mini bar selection. Comfy beds and pillows. Spacious room.

    Tea and coffee and bathroom toiletries not replaced before we checked in. This also happened on my last stay here. Additional blankets would be nice.

    8.8

  • Andrea
      United Kingdom
    August 26, 2014

    The bar was relaxing with good cocktails and professional staff. The reception staff were compassionate and helpful.

    The bedroom was covered in stains. There was a generator buzzing all night. High expectations met with low standards.

    5.8

  • Nigel
      United Kingdom
    August 21, 2014

    Location Meal

    Gym was poor Lack of TV's Lack of protein Needs smiths machine

    7.9

  • Jayne
      United Kingdom
    August 19, 2014

    Rooms well decorated & clean Helpful staff in the spa

    Bed rock hard!

    8.3

  • Claire
      United Kingdom
    August 15, 2014

    The location for the Mal is excellent is right next to the Mail Box and a short walk from New Street Station and because of this we have stayed here several times. The price for a stay here is also great when you can get a deal.

    The rooms are looking pretty shabby and tired now. I recently stayed in the London Mal and it has been modernised to such a high standard that it makes the Birmingham one look even worse!

    8.8

  • Samantha
      United Kingdom
    August 11, 2014

    Location was very good, great cocktails. Room was very clean and a well stocked mini bar.

    Bed was very uncomfortable and the bar staff were very slow in the main bar.

    7.5

  • Anonymous
      United Kingdom
    August 11, 2014

    Rooms are a good size great cocktails in the bar Great Location buzzy environment beautiful decor

    Beds not very comfy shower needed to be de scaled breakfast was very disappointing some staff rather rude rooms near lift rather noisy

    6.7

  • Anthony
      United Kingdom
    August 10, 2014

    Clean, stylish room and efficient friendly service.

    Random fire alarm going off.

    10

  • John
      United Kingdom
    August 7, 2014

    Friendly staff, excellent restaurant, well appointed room

    Directions for access could be much better

    8.3

  • Rhys
      United Kingdom
    August 6, 2014

    The size of the room & bathroom. Resturant for breakfast was well presented.

    Thought i had an english breakfast included as jt said 'breakfast included' on the internet and was dissapointed to find out it was continental. Also the upfront payment of £50 for any extras knowing full well i wasnt going to use any was a pain as that money could of gone on other things over the weekend.

    7.9

  • Anonymous
      United Kingdom
    August 5, 2014

    Room size

    Not clean enough (e.g. tea stains on the wall) Lack of toiletries

    5.8

  • Sarah
      United Kingdom
    August 4, 2014

    Good rate for the location of the hotel. Some nice touches with better quality tea/coffee and toiletries.

    Adding nearly £20 to room price for parking. Hotel is looking tatty - could do with some tidying up.

    6.7

  • Anonymous
      United Arab Emirates
    August 3, 2014

    Construction next door in the mall which I wasn't made aware of and woke me up in the morning.

    6.7

  • Lesley
      United Kingdom
    August 2, 2014

    Upgrade was fabulous , central to town

    Room was looking a little tatty in places , however we booked early and got a good deal.

    7.9

  • Ian
      United Kingdom
    August 2, 2014

    Room upgrade. Suite was excellent

    Nothing

    10

  • Anonymous
      United Kingdom
    August 1, 2014

    I have been a regular visitor to Birmingham for many years and can truthfully say that, of the 6 or so different hotels I have stayed in during that time, Malmaison remains consistently the best!

    An ironing board is good, but a trouser press is better - just more convenient. Thanks

    9.2

  • Anonymous
      United Kingdom
    July 29, 2014

    location comfort food rooms decor

    car park was closed for maint food expensive

    8.8

  • Caitlin
      United Kingdom
    July 29, 2014

    Beds and rooms were very spacious and immaculate. Hotel staff friendly and helpful.

    Could have checked in earlier than 3pm

    8.8

  • Adrian
      United Kingdom
    July 28, 2014

    I've booked a superior room at this hotel 2 months in advance because I had to attend a formal party...so I knew that I don't have time to loose, everything had to be planned. I received an email about 1 week before my arrival confirming my reservation and asking if I would like to upgrade. I was truly disappointed when I've got to reception at 7 pm and I was told there are no more superior rooms available but that I can have a standard room (£20 cheaper)... Normally I would've refused and left the hotel, but I had the party to attend...so I didn't have time to look for another option. I personally believe that a very poor quality service was provided in my situation and that I had to pay a big amount of money for something I didn't want.

    4.2

  • Lynn
      United Kingdom
    July 28, 2014

    Reception staff very warm and helpful . They printed off a contract I needed to sign ....no problem . Ben in the restaurant very professional . The food and drink all perfect

    9.2

  • Sofia
      United Kingdom
    July 24, 2014

    The price is surprisingly cheap for Mal Maison and the food is so delicious. House keeping is available whenever and the overall experience is well worth the price. X

    No smoking allowed in the rooms :(

    10

  • Gary
      United Kingdom
    July 22, 2014

    Location is great, Superior rooms are very good, well worth upgrading

    The fact you dont get a full pint of beer at the bar

    10

  • Anonymous
      United Kingdom
    July 19, 2014

    The room was spacious and the bed was very comfortable

    the curtains were grubby

    8.3

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