Malmaison Edinburgh

Location, comfortable room

No skimmed milk, no biscuits in room, no bathrobe, pathetically slow service in brasserie and not all guests appeared to get the same service

The staff were friendly and helpful, the room was clean, comfortable and well designed. We enjoyed the breakfast and in particular the fresh fruit.

It was an excellent location, with good transportation links to the centre of Edinburgh. Free parking was available.

The hotel room was small, shabby and in need of redecoration, the wall mounted toilet pan in the bathroom (no 126) was loose, we were offered another room when we reported it to reception. There were no slippers or bath robes. Breakfast was just OK.

Excellent area to stay with good bus links to city centre and excellent variety of restaurants nearby.

Overpriced and getting to look a littel "tired". Breakfast too expensive.

Location - Water front position with lots of restaurants / bars and only short taxi to the centre . Standard room was comfy.

On the plus side the hotel refunded £50 from the bill.

I had to change room twice, the third was OK. The first was not accaptable for variouse reasons. The second was on the third floor, the hot water tap was jammed shut and the lift that serviced that section of the hotel was not working. The third room was acceptable, but then the one remaining list broke down. .

There were ten people in my party. I arrived at the hotel on a Friday and, while waiting to check in, stood behind two couples who were complaining about the facilities. Within a short while of booking in one of the lifts stopped working. shortly after the second one stopped working. They were still out of action when we left on Monday. On Saturday night at around 2.30-3.30 the fire alarm went off causing great concern. The following morning there was no hot water as the boilers had apparently not been re-set due to the fire alarm going off. When I complained at reception i was behind others who were complaining about the same things. I made an official complaint to the manager and he called me later to say our rooms would be discounted.

the breakfasts we ate were quite nice.

We were not impressed with our stay at all. The bed was exceptionally uncomfortable so much so that both my husband and myself took it in turns to sleep on the sofa. The member of staff on reception didn't speak very good english and we could not really understand her. Staff need to cheer up too!!!

The room was spacious and very clean, and the bed was nice and firm. Service in the bar was excellent and the food in the restaurant was divine.

Bit ~Scruffy in places

I found the hotel to be very smart. The beds were very big but a bit too hard to be comfortable. The staff were nice and pleasant.

Beds - rock hard. Food expensive.

Good base for where we wished to say and helpful staff