Malmaison Liverpool  

The room was fantastic.

I returned to the hotel after a night out and was surprised to be asked for my room card to be allowed entry in such an apparently up market establishment. The hotel is far enough away from the city centre to hopefully not warrant this. As we sat in the reception area we also noticed others entering the hotel who seemed to be 'friends' of the security. These people were allowed in without any ID. The hotel reception was extremely busy at such an early hour of the morning and my partner and I felt very uncomfortable due to the 'down market' nature of the environment at this point. We probabaly wouldn't stay here again due to the change in atmosphere and clientele between day and evening.

Decor is dark with a hint of passion, which was rather fun for a rather faded middle-aged couple! Staff were, without exception, excellent. We spent most the weekend in Liverpool's museums, and for that purpose the location is superb and highly recommended.

£15 for 22 hours parking was the only negative of the weekend. Added £45 to our bill and we used only 2 hours of the third '22-hours'. Hard not to feel that the 22 hour period is deliberately designed to rip-off. Wouldn't have minded that rate for 24 hours, but felt a bit cheated by the 22-hours.

Really enjoyed the overnight stay at Malmaison. It was unhurried and relaxing from the moment I checked in. A real quality experience.

Parking wasn't perfect.

LIked the atmosphere and decor - very quirky in the reception and bar areas. Our room was also really lovely. Loved the deep bath and the shower area too.

Nothing. Would totally (and have), recommend it.

Nice large room with great shower. Good tea and coffee making facilities. Good restaurant and nice atmosphere.

On departure the on duty manager didnt ask if our stay was alright...Hotels normally do just to check that all was good for you. We had to mention something to her as she was just going to let us leave with just a quick...'ok thank you' :(

The staff were very helpful and friendly.

Staff were very friendly and helpful. The Hotel was very modern and comfortable with a relaxing atmosphere. Stayed for just one night but didn't want to come home!!! Booked a table in the restaurant and found the food and service excellent. Would definately recommend the hotel to friends and family.

There was nothing we didn't like about the hotel or our stay.

The hotel was very stylish, good location, room spotless and excellent bathroom with big bath and very good shower! The breakfast was very good, lots of fruit and cereal to start and a very good choice of food to follow. The staff were most helpful, very friendly and attentive! The bar area had some good food on offer and the drinks were reasonable for the standard of hotel. All round a very good stay.

Location, decor, staff

It would have been nice to have a dressing gown/towelling robe which is usually provided in such an hotel. Could not adjust air con to provide warmth as it was a windy weekend.

It lived up to it's recommendation

Trendy looking, nice rooms and reception

Very expensive! Price didn include breakfast, rate far too expensive to just sleep in a room. Paid upfront when I checked in, when was checking out was then told I owed more money!!! That the receptionist got the rate of my room wrong! Was very upsetting as we were checking out when this happened. Receptionist blamed booking.com saying they changed the rate of sat night

Staff were very professional and friendly. Hotel bar was lovely. Very clean and stylish.

Checking out of hotel took a little too long as queue was huge,