Malmaison Liverpool  

Room price service

Allow pets to stay

Really nice decor

Toilet didn't flush properly. View from window terrible no swimming pool and tea in room tasted terriblr

Staff are very nice

Hair in plug hole like a nest

The room, staff at breakfast were 1st class

The lady who checked us in was very abrupt, did not say welcome and reminded us of 3pm check in as we were early!!! I was shocked as she was very loud and it was not what we expected. She did then allocate 1 room a I did not rise to her rudeness. Our confirmation stated 2pm.

Good atmosphere, very helpful staff, excellent location.

Poor bar area, staff good, but lacked any character.

location was good

Too dark, and too claustrophobic for me since the room was dark and you were not able to open any of the windows. Shower proximity to toilet seat is not a good idea since water splashes everywhere.

The room and the view

There was nothing that I could fault.

The room was great. But design and great looking rooms is not everything, without efficient service you might as well forget it.

I asked for synthetic pillows instead of feather as I am allergic to feathers. When I came back to my room there were still 3 feather pillows and one which was made up of two scatter cushion pads that would not fit in the pillowcase. Did they expect me not to notice? The breakfast service was really bad, I was brought a cold cup of strong tea and when I asked for a tea pot was told that they had run out. The tables around me were full of uncollected used breakfast things, which staff passed numerous times but did not clear. Very poor management. Bathroom design poor. The shower created a wave every time you moved. Drained too slow.

Location good for access into Liverpool

Room adapted for disabled - not requested. Appeared to be lower standard than usual and not particularly clean or well maintained

Loved everyhting, couldn't find fault with anything. Staff were friendly, rooms were stylish and comfortable, good location.

Leaving

Brilliant location in the heart of the city . Beautiful views. Staff were very accomodating. Room was very luxurious and comfortable

Check in was a bit later than we liked because we had flown into liverpool early in the morning

Lovely rooms and facilities all round and very helpful and friendly staff.

Close to Albert Dock.

Slow service at dinner.

Me and my girlfriend loved the aesthetics of the hotel. we especially loved the bath and wet room!

That I had to come back to work

Staff we lovely and helpful the private dining was superb.

Birthday cake I ordered was not what I expected as it was only a portion for one and I did order a cake for 9 ! I had requested from the chef before we arrived at the hotel, and had paid for this.

Restaurant was first class.

Hotel was a bit out of the way

The size of the bath. Room for two and a few gin and tonics! Decor in the room was excellent. Orange juice at breakfast was to die for. Freindliness of staff at reception and waiting on staff. Reasonable price for B&B break.

Bed far too hard, painfully hard. Prefer serve yourself breakfasts, rather than being bought to you. Reported (to reception) a leak from the bathshower fitting that appeared to go under the bath, but it didn't appear to have been fixed.

amazing :-)

Nice hotel and ideally located for my participation in the Liverpool half marathon on 17 March.

The hotel is not well signed for a car traveller arriving. You can see the hotel from the main road but the obvious thing to do is to drive via the Crown Plaza which apparently what everybody does but then the way is blocked off via that hotel so its not that easily navigable. Its always disappointing when breakfast is not included when you have spent £145 plus £10 for parking.While I accept this is common for hotels I don't believe this is especially good value for money in these austere times.

The hotel is well designed with a luxurious interior. Spectacular.

Guest rooms are exquisite however in keeping with the theme of the hotel I felt that the it was too dark

Hotel very modern

Was awake til 4 am with shouting argueing couple above very disappointed and hand man let himself in while we were in bed

Loved the room and bathroom..the whole reason why we went really. Comfortable and modern features

Didnt think much of the value meal but that maybe down to me ordering the wrong food. Still not much on the plate.

Just me and a friend stayed in this hotel for a night out in Liverpool. Some one followed us back to the hotel and pretended we had invited them to the room. The staff gave amazing protection by querying the visitor with our selves, followed by removing him from the hotel. This made us feel extremely safe! Thank you :)

A discount on parking for staying at the hotel would have been appreciated. However you don't expect parking in city centre hotels

The very clean area near the hotel. And the modern style of the hotel.

we just found that the dining room was rather cold during dinner and breakfast.

Room beautifully indulgent and comfortable. Breakfast delicious. An overall delight