Malmaison Oxford

The location of the hotel was very good as it was in walking distance to the train station and the city centre. We loved the historical aspect of the hotel and we impressed with the renovation of the prison into a hotel.

We dined one evening in the hotel restaurant. The lighting was very poor, in fact, we had to use our torch to read the menu. The service was good but the main courses were overpriced for the quantity of food provided.

Fabulous refurb. In the main very well looked after, but see below for further info

On arrival, having booked online inc parking was greeted by a somewhat unhappy concierge who reluctantly honoured the parking agreement. On departure had to wait 30 mins for car, despite arriving at designated car as the valet had lost my car key in another car. Unfortunate ending to an otherwise good stay. This definitely needs addressing

Its Location, well within easy waling distance of Oxford City centre, The rooms are all well catered for very comfortable bed!

It would be nice to have Breakfast in with the room rate, Breakfast is pricey tho at £12.95 for continental and £13.95 for full english breakfast.

Historic setting and sustainable use of a listed building to best effect.Occupation is Conservation.

Nothing of a serious nature.

the atmosphere -very gothic as it was an old jail. the decor is very stylish.

Drinks and food are quite expensive

Central position. Quiet. Very comfortable. Interesting architecture.

Delay in checking in. Breakfast charged separately. Seemed to be lots of offers but it was not clear how to access them. Dining room etc not well signposted.

The idea behind the hotel is well executed in that the original cells look great as rooms. The history behind the building comes through but poor lighting inside the building does not do it any justice.

The Hotel fails on the following points 1. Our room had no bath and therefore the room is overpriced 2. The bed had the hardest matress we ever encountred 3 .The room and the hotel was too dimly lit 4. The staff were grumpy - on checking out I mentioned the hard mattress to the receptionist - his response was that it was our fault for having too soft a mattress at home and that no one else had ever complained. 5. The car parking charge was outrageous

Excellent location, great design hotel

There was an issue with my bill at checkout. Reception quite rude

Nothing. We had a terrible experience.

We made a reservation for car parking via the Booking.com website only to be told on arrival that we would have had to call the hotel directly to reserve parking. So we had wasted a huge amount of time driving into central Oxford and could not park. The hotel staff were not apologetic and did not see this as their problem. We were in a double room, which I had anticipated would be a cell room, but was not. My recommendation is not to book the hotel on the basis that you think you will stay in a converted prison, but it is likely you will be in just a plain, overpriced room in a modern side wing. The bathroom was awful. The shower tray was cracked and chipped and the water did not run away. A complete waste of money. Avoid!

The shower was huge and the room was posh.

The room I stayed in had a blocked sink the whole time, I told the hotel staff but they wouldn't do anything about it because it was the weekend, they said they had to wait until Monday.

Centrally located

Overrated and overhyped. Parking was a major problem, we thought we had booked a parking space through you, but upon arrival the staff informed us that this did not count and we would have to find our own parking, which in downtown Oxford is a major problem. In addition, we had a lot of luggage, making it more difficult.

The hotel is very stylish and has a unique atmosphere. It's very close to the city center and the train station which is very convenient. The restaurant has superb food and is reasonably priced.

The shower was quite challenging. No matter how hard I tried, the water I got was lukewarm at best.

Being in a converted prison it lived up to my expectations perfectly. It is a quality hotel with oudles of character where rooms are very sound proofed! The full English Breakfast was one of the best I have ever eaten and worth every penny.