I hope this doesn't reflect bad on you as a company because you have been nice to us.
me and my husband did not like the bed, we could feel the springs on our backs, we were sore when we wake up. but our son liked his bed.
all the doors in our apartment doesn't close gently, it shuts quickly and with a bang so we have to be extra careful when going in and out so we don't disturb each other and other people in the building. we could hear the noise from the other flats, again the doors. and when people are coming in and out of the front gate, waking up so it must be the thin walls between flats. this is very picky because everything else was just excellent.
as a family, we liked the space of the rooms from the bedrooms to the lounge, kitchen and shower/toilet. we also liked the location which is conveniently close to the express shops like morrisons, co-op, sainsburys and tesco so self-catering became easy. we also liked that it was walking distance to the castle, royal mile, waverley train station, trams and buses although we just walked everywhere. we liked that the kitchen had a dishwasher, washing machine, fridge/freezer, hob/oven, utensils, and cutleries. the only thing missing was a masher and the kitchen would be double perfect. what else? no keys! coming and going was easy. the staff was very accomodating and nice as we came in early before the time allowed to check-in. i really appreciated that as we walked the long way round to get there coz we didn't know where it was at first so dragging our suitcases for miles was not fun! but that was our fault. so being allowed to get inside, put our feet up and rest was just heaven! thank you! the cleaner who was surprised to see us there was very nice to us too. we will definitely go back there when we you have special deals going let us know please! thank you.