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Grovewood Road, Great Malvern, WR14 1GD, United Kingdom – Show map
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25 properties in Great Malvern
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133 verified reviews
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The Malvern's staff speak: English
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Sauna, Spa and wellness centre, Indoor pool
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is not needed).
Room service, 24-hour front desk, Laundry, Bridal suite
Non-smoking rooms, Facilities for disabled guests, Lift, Soundproof rooms, Non-smoking throughout, Air conditioning
15:00 - 23:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
Children cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 133 reviews
Value for money
Show reviews from:
The Abbey is an AA rated 4-star hotel, situated at the foot of the Malvern Hills in the Worcester countryside and is convenient for many attractions.
Score from 556 reviews Very good
Set in 140 acres of parkland, 5 minutes’ drive from the M5 and M50 motorways, the 4-star Hilton Puckrup Hall Hotel boasts its own 18-hole championship golf course and spa.
Score from 228 reviews Very good
With superb locally sourced food and an 18th-century oak lounge bar, this hotel is nestled in the spectacular surroundings of the Malvern Hills.
Score from 275 reviews Fabulous
Set in 7 acres of wooded slopes, Cottage in The Wood offers an award-winning wine list, homemade biscuits and free parking and Wi-Fi, with direct access to the Malvern Hills.
Score from 258 reviews Superb
The spa is the main reason you would visit this hotel. The facilities are still good and its a great place to visit if you want to relax. The rooms are nice and comfortable,
The pool area is looking worn, tiles are falling away, it looked dirty. The pool which is supposed to be warm was quite cold and this stopped us from using the outdoor pool. We heard other guests complain about this also. The staff at the hotel are a mix of excellent and terrible. The service within the brasserie was very poor especially at breakfast. Long waits to be served and the continental option was limited. The staff didnt seem to know what they were doing.
We loved the hydrotherapy pool
Polite friendly staff that went the extra mile. Superb quality hotel. Great facilities. Made the girlfriends weekend extra special. Highly recommend this place
The spa facilities and the lovely relaxing warm pool The staff - so friendly and helpful Lovely comfy bed - had a really lovely sleep clean and comfy room Oasis of tranquility once inside
Location not so good but the spa more than makes up for it inside
The indoor/outdoor pool The Food quality The treatments available and priced well
The comfort of the beds The lack of choice of vegetarian options available.
The towel rail did not work so called reception, they said there was a technical problem that affected all rooms,i asked to speak to the manager,he came to my room and fitted a fuse in the switch, there was not one in there and probably this is the same for all rooms.Light bulbs blown in room,safe in an unsatisfactory position and very difficult on your knees trying to set it in the gloom.Kettle was dirty so they changed it but had to ask,
comfort of bed . good location
the noise of the extractor fan in the bathroom which ran most of time we where in the room,even after telling staff after the first night.
Swimming at night outside in a wonderfully warm hydrotherapy pool - magical!
Location - I know the Malvern has been built there to be near the bore hole, but it's in a retail park with a lot of warehouse construction going on!!!
Excellent value for money dining
Breakfast not to the standard of the evening dinner
all of it was great especially the bed hmmmmm
polite and friendly staff, excellent facilities and location, great spa, delicious food in the restaurant
No nice bar no table cloths all the seats were wet when we sat down . Tables in bistro sticky . Carpets marks on them in the room and in the landing . Tap fell of and water dint go away in the sink .
As ever the staff were friendly and helpful. Room comfortable, clean and quiet. Good food. Spa divine. The outside pool area is particularly wonderful. Maybe a mural could be painted on the outside pool walls...?
Steam room wasn't working for 2 out of the 3 days due to a 'deep clean'. No sign of any work being done, bad timing for a Friday and Saturday.
The staff were friendly and helpful, and the rooms were spacious and clean. We could get lost in the huge and comfy bed. The food in the restaurant was well cooked and presented, well worth the aa rosette, and again, the team were super! Nicely located for exploring the area.
Located in a business park, and not the prettiest building...glad the inside was so much better! The menu only changes every six weeks, so if you are there for a few days, you may run out of choices, and be looking to eat out at one of the good local pubs.
The gym and spa facilities are very good. The young lady on the reception when we arrived was excellent, friendly and most helpful.
The room was located over a generator of some sort that was constant throughout the night, as an ex serviceman currently receiving treatment for PTSD I can honestly say the noise was like a form of torture.
Staff are always nice and very obliging, spa facilities are first class particularly the Saunas, tea tray is very welcoming, and Malvern Water a nice touch. Close to shopping and a lovely pub, the Swan is nearby and has brilliant food.
"Elephants" in the room above! but hardly the hotels fault.
(See below comment) luckily I approached one of the younger members of the team and questioned this who was happy to offer a 12 noon checkout instead of 11, offering an extra hour. Very helpful. But staff we're inconsistent. Good breakfast too.
We visited for a wedding so didn't use the spa at all on the Saturday, yet we we're told we couldn't use the spa from 11 on Sunday! We questioned this saying that we'd paid for at least some spa use but the member of staff snapped at us and wasn't budging. The spa was empty and was very stressful for a spa!
Relaxing in the hydrotherapy pool,peace and quiet,away from the hustle and bustle of work,and motorway madness.
going back on the motor way!!!!
The relaxation is beyond bliss
The wifi strength is poor, but hey, this place is about health and relaxation so put your phone down and float on the bubbles in the malvern spring water filled outdoor heated hydrotherapy pool
The facilities at the hotel were very good, the spa and the gym were excellent. Rooms were clean and tidy but the furniture where the fridge use to be needs to be updated,big holes left in the wardrobe and fittings.
Bar area and restaurant were very limited in space and seating area.Sound proofing between the floors would eliminate the noise from the people on the above floor,very noisy when people walking around.
The accommodation, pool, saunas, therapies, etc. etc. were marvellous. Malvern offers super opportunities for lovely walks nearby. We very much enjoyed our stay.
The location of the hotel is certainly not very picturesque. Being very conscious of health issues, I was not happy to be sleeping and in a therapy pool so close to a high voltage power line. We were disappointed in the value for money of the dinner in the restaurant.
Fantastic treatments in the spa, great spa facilities, restaraunt was brilliant food great and cleanliness in the restaraunt very good.
The room interior didn't seem to reflect the up-market spa facilities. The shower was dirty, the duvet had marks on it as did the matress protecter. Other than that a brilliant place to relax and chill out and we thoroughly enjoyed ourselves and being spoilt!
SPA treatments, food, room, the additional bottled water in the room.
asked for fresh milk as advertised and did not receive it. were ignored in the brasserie for long time as staff preferred serving SPA guests with drinks. No complimentary bread roll as advertised. Royalty card was not offered automatically when checked in and out.
Brasserie staff extremely helpful and friendly. Novelty of different hydro experiences was enjoyed too!
The spa area is tired and a need to request some of the hydrotherapy stations to be activated was irritating. The corridor on the first floor smelt unpleasant and some of the basic amenities had been forgotten. Elemis products used in the spa, but some really inferior brand of products placed in the room .
Staff friendliness and welcome
Just about everything. it is not a hotel. It is a gym cum spa with smelly worn out facilities pool overcrowded and tiny. Spa treatments need to be booked well in advance. Very disappointing.
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