The Malvern  

The staff have just the right balance between being attentive yet unobtrusive. Facilities are great, hotel rooms are comfortable, spacious, quiet and relaxing.( but I wish they would improve storage in bed side tables) Spa area is clean, all areas were working, perfect. Breakfasts were excellent, nothing was too much trouble, the guests on the next table were very demanding! Brasserie food good value if you don't want a full meal.

Having to check out!

Wonderful little hotel. Great facilities, fantastic food. Reasonably priced. Staff all so helpful efficient and very friendly. Will return in the near future

Not a great locality.

Very comfortable room. Excellent food both Breakfast and Dining. Close to Malvern show

The dinner menu needed some more 'ordinary' items and the restaraunt and bar have no atmosphere - very sterile

Friendly Welcome. Peaceful. Relaxing. Excellent facilities

Music in restaurant - same thing played incessantly

Super hotel - very quiet rooms, relaxing, excellent spa area, very friendly and helpful staff, good parking and access

The Spa facilities were great, outdoor pool, Sauna and Steam Rooms

Location was a bit odd but for one nights business say it was ideal

Purpose built to provide spa facilities.

Positioned in middle of business park, next to a Morrisons store!

Great facilities Excellent food Brilliant treatments Delightful outdoor pool

No soundproofing above rooms No special treatment for 30th wedding anniversary

The room was spacious and clean.

Aircon was always TOO HOT!

The spa facilities - especially the outdoor thermal pool, the food was great.

The staff were amazingly helpful. The food was very good.

Can't think of anything!

The staff were lovely, nothing was too much trouble. The pool is wonderful - you can stay inside or venture through a 'door' to the outside area of the pool. The water is warm - like a bath. In the evening the lights come on inside the pool and around the edge, the steam floats of the surface of the pool and it's magical. The treatment my husband and I had was excellent. It was all very good value for money. This is the second time we have been and we can't wait to return again. Once you get inside the building it is an oasis of tranquility.

There's nothing that spring to mind really. The location isn't the best but you forget that once you're inside.

The place is very relax and staff service and facilities is very good

Reminder that missing towel will be charged - towels do not even have spa logo so why do the spa think it is worth taking as souvenir

We stayed over night and the room was clean and had tea and coffee facilities. The bed was comfortable. It is the staff though that made the stay for us,both the front of house and those giving the treatments. I cannot recommend the Malvern highly enough. The staff are bright, cheerful and extremely helpfully. In particular the front desk staff who went above and beyond. The Malvern has ensured that my first spa experience won't be my last. Thank you.

I really can't fault the hotel or the staff. The only thing I would say is that £25 extra to use the spa on the day of leaving is a little excessive and should be included in the room fee.

no access to the Internet in the room

Very clean. Good value for money except the draught

Really draughty bedroom window, all treatments fully booked. Couldnt buy/hire headphones in the gym and the music was really quiet

comfy bed

Position. On a buisness trading estate.

Although on business we were able to try the spa which was fantastic and they restaurant was also excellent both in the way of food and service. All staff were helpful.

Having stayed in many hotels, the beds weren't particularly comfortable, maybe not just to my taste though.

The hotel was very clean and tidy, the staff very friendly.A good hotel for just chilling out and relaxing.

As this was our first visit it was strange at first to walk into the hotel and see people walking around in their dressing gowns and sitting in the bar and lounge areas, but we soon got into the swing of things when we shown around by the staff and they explained about the hotel.We were disappointed with our bathroom where we had, what can only be described as a disabled bathroom. When we queired this with the staff they thought that we had requested these rooms. Otherwise a most pleasant stay.

Staff very friendly and helpful. The spa has great atmosphere and the spa treatments were very good.

Very quiet and relaxing. Very good facilities. 2nd time there and still impressed

Not alot to dislike apart from I would prefer them to let you check in earlier than 3 pm

the spa was amazing, especially the outdoor hydro pool

nothing!!

Staff and food were very good

Car park at front of hotel was very poor. There was no lounge area for meeting up/ reading etc.

Very relaxing and comfortable place to stay. Excellent spa facilities, good food.

N/A

A very pleasant surprise. Offered everything and more above expectation. Proof of pudding is that we have booked a return visit in March.

Not any dislikes other than steam room was not working properly.