Marlin Apartments - Empire Square

ホテルでは家族4人で宿泊できるところがなく、こちらに決めました。　　　　　　アパートとあって、自宅に帰ってきてる様でリラックスできました。

階が高かったら、素敵な景色が見えたのに・・・残念　　　　　　　　　　　　　　　JCBは使えませんでした。

最初にどうやって入ってよいか、大変迷いました。オートロックが入り口にかかっていて、フロントの職員も迷- っているのに気づきながらも無視していました。結局入居している人について入りましたが、困りました。

出入りの問題とそれに対するフロントの対応が不満でした。また、部屋の電話が使えず、ホテルの外にも公衆電- 話がなく、とても困りました。

最寄りの地下鉄まで歩いて４～５分で，観光にはとても便利でした。部屋も広くとても快適にすごせました。キ- ッチンは多いに活用させていただきました。洗濯機もありがたかったです。ホテルの隣には，ＴＥＳＣＯという- スーパーがあり便利でした。また，利用したいです。

２日滞在したのですが　全くお湯が出ず　お風呂にはいれませんでした。それを伝えたときのスタッフの対応も悪かったです。

These Apartmennts were in an excellent position to explore the city of London and its environs. The apartments are very well equipped and spotless. They really provide a home from home. It only cost us eight pound to get there from Liverpool Street Station. The staff were excellent.

The lack of fuss and the efficiency.

In this instance I was not inconvenienced but the check out time is a little early

The facilities offered were just what was needed, and the apartment was very relaxing and comfortable.

Only a few small complaints about cleanliness; crumbs on the sofa, water marks (possibly stains) on the kitchen side and a small patch of damp peeling paint on the wall in bathroom. Two marks on the carpet in the bedroom. Didn't bother us at all, but without those small things, we would have been blown away with the apartment, as we really enjoyed ourselves.

Clean and spacious apartment. Good value for money.

In Hindsight, probably too far away from the area of London we needed to be.

The Apartments are central and easy to get to from London Bridge Station. The rooms are spacious and comfortable. The staff are very helpful and polite.

There was no hairdryer in the room which was rather annoying, apparently the staff are told there is a shortage of funds!! Perhaps someone could sort this out as it is very annoying when you are in a hurry and you have nothing to dry your hair with.

very comfortable with all the necessities in the room

the lack of help and info the staff provided at the front desk

Efficiency of check in/out and price

Empty plastic bags in bedroom made me wonder how thoroughly the room had been cleaned

the fact that it was a bit bigger than a hotel room and the fact that there is free on street parking nearby at weekends

1. didn't get the real story about why we didn't get the balcony room requested. i would like to have known why the room next door to us (we were in 89, they were in 88) was a larger room with a balcony.....i couldn't even be told if this was a 2-bed. 2. your staff in your office at empire square are not informed enough about the facilities at the hotel and the staff at reception were not empowered to put me into a better room 3. the customer support services after 6pm are inadequate 4. we had a messy carpet in the bedroom 5. we had partygoers in the room next to us and the walls are thin - and given that the hotel reception were not able to move us, we had a very poor nights sleep

Location was great, right on top of a Tesco and 1 street away the underground. The flat was spacious (we were lucky to get a spacious one, our friends got a smaller one for the same price)

The flat smelt bad, (I think it was the carpet), the kitchen dustbin was broken (the lid was detached from the leg pedal release), the iron board stand was broken (safety risk). Very unfriendly welcome. Check in time was not suitable for us.