The Master Robert Hotel

Das Hotel beantwortet grundsätzlich keine E-Mails von Kunden, die demnächst dort übernachten werden (Warum haben die dann eine E-Mail-Adresse auf der Homepage aufgeführt?) Ein etwas früheres Beziehen eines Zimmers, wenn man einen frühen Flug hatte und rechtzeitig per Mail angefragt hat, ist nie möglich, auch bei "Stammgästen" nicht". Stammgäste werden nicht auch nur etwas bevorzugt behandelt, was schade ist. Wenn man schon 10-15 Minuten über die Check-out Zeit hinaus ist, wird man gleich telefonisch darauf hingewiesen - das ist ärgerlich, v.a. bei Stammgästen. Das Hotel war nie voll belegt und die Putzfrauen können in der Zeit auch ein anderes Zimmer säubern. Kundenbindung ist ein Fremdwort. Günstig aber auch bald renovierungsbefürftig!

Verkehrsgünstige Lage

allgemeiner Reinigungszustand der Zimmer und besonders der Bäder nicht in Ordnung! Betten und Wäsche ok.

Hilfsbereitschaft der Mitarbeiter

Hotel liegt in der Einflugschneise London/Heathrow, daher oft Flugzeuglärm

The staff are really cheerful, courteous and very helpful. Bar and restuarant service is friendly and efficient.

Staff remembered our group from the past.

Convenient location for our requirements, basic motel style but clean and functional

Parking is expensive and not included. Wifi is expensive and not included. Hotel is on flight path and very noisy from around 5am, with almost constant planes. Decor is very old and tired, much more dated then other best western hotels, Shower pressure very low, trickles, this is a known problem in many rooms, receptionist tried to make an obviously rehearsed excuse that pressure reduces in peak times, but the pressure is low all the time, and difficult to get a usable temperature either too hot or too cold. I insisted a maintenance person looks at it,he confirmed that many rooms have the same problem esp above ground level. Breakfast is £10 if you don't book, so beware. Location far from restaurants not walking distance..

The room was very spacious clean and pleasant, it was handy for the tube station. the food in the restaraunbt was very good and reasonably priced, we would definately be prepared to stay at the hotel again and would certainly recommend it,

pleasant staff and good breakfast

room smelled of smoke when we stayed here last year as a best western hotel we ended up in exactly the same room this time and it still smelled of smoke

size of room and the braekfast were both very good value

Noise - but not surprising due to Heathrow

I was most impressed at the quality and service and value for money

Few toiletries provided

Breakfast buffet was good, rooms were adequate.

Being charged for parking whilst staying at the Hotel.